Not sure why this location has such a low rating, I mean it doesn't stand out above the rest, but it's not bottom of the barrel like the one on Rideau at King Edward, lol.
So this location is the one closest to my parents' house. They are a Domino's Pizza household, but once in a while they like to mix it up and Pizza Pizza is their second choice. So I've been here many times to pick up pizza for them.
The taste of the pizza is good (unlike the aforementioned Rideau St location).
Service is not rude, but not super friendly either. So in the past, when you made a purchase at Pizza Pizza you would get a survey on your receipt and if you did the survey online you would be provided with a code that you would write on your receipt. You bring the receipt to the store and you could get a free meatball sandwich, or fries or onion rings. I once tried to claim a meatball sandwich at this location and the guy wouldn't let me. He said they don't have meatball sandwiches (even though it's on their menu that was posted on the wall), so I had to get fries (which was a lower priced item). On most occasions they never even gave me my receipt (likely to avoid having to honour the survey freebie). They just crumpled it up and tossed it in the garbage. I had to ask for it, and then it seemed like a huge inconvenience for them to reprint it, and one time the guy fished it out of the garbage and tried to give me that one... yuck! Anyway, the survey freebie deal has since changed and now it's just for a free can of pop. Since the change, they now give out receipts more freely, but truth be told, I don't even bother doing the survey anymore, and admittedly go to Pizza Pizza less often (as the survey used to encourage me to come back to a Pizza Pizza before the 30 day expiry and there's a $9.99 purchase minimum to get the freebie. Worth it for a free sandwich or even fries, but not for a can of pop, IMO).
Anyway the survey change is a corporate/head office issue, but the handling of the survey freebies was a location issue.
This location is in a plaza. Lots of free parking. read more