For years The Pizza Company was my family's favorite local pizza place here in JC. The previous…read moreowners took customer service very seriously, and we never left unhappy (because they always got things right).
I'm not entirely sure exactly when the new ownership began. We ate there a couple times after the new owners took over, and things were ok. However, wait times were very long at first. When COVID-19 hit, eventhough my family and I didn't eat out in a restaurant at all, The Pizza Company always seemed to have a full parking lot. I didn't understand why (safety-wise) so many people were eating in, but I was happy the small business that we knew and loved were doing alright.
Anyway, this past week I made a pretty simple order--a small pizza and a medium pizza. I requested curbside pickup, but when I pulled up, no one approached my vehicle. I was never given instruction as to how curbside would work, so I decided to head in bc there were no other cars in the lot. I went in, paid for the pizzas, and left. I got home a few minutes later to a hungry husband and child and found out the small pizza intended for my husband was completely wrong. Ugh! Honestly, I was mad at myself, bc I hadn't checked it before I left the restaurant. So, I called to report the mishap. I was told I would get a free, corrected pizza, but I needed to bring the other pizza back. My husband said, "you know, it's not free if they're having you bring this one back, right?" So, I waited another 20 minutes and headed back out into the cold.
I went in, they nonchalantly said they were sorry. I mentioned that the pizza they were giving me wasn't exactly free, bc they had me bring the incorrect pizza back. The "acting" manager (I don't believe he is one of the owners), said he knew that but that the owners don't like allowing the customers to keep the incorrect pizzas. Anyway, he ended up sending me home with the extra pizza. I told him my son would be happy about that bc it was cheese. And as I was walking out the door, the acting manager said, "well, be sure to let him know that you guilted it from us."
Oh! And he gave us 2 $2 off your next pizza order (see picture) after I spent over $30 on small pizza and medium pizza. I also tipped (when I picked up the pizzas the first time), eventhough I got out of my car and went into the restaurant. I try to show my appreciation for local businesses and wait staff.
I'm really sad to say we will never be eating at The Pizza Company again (unless we hear they come under new ownership again).
Let me know if want those coupons, bc we won't be using them. Also, it's 2 stars instead of 1, bc it's pizza, and I can't blame the pizza. It was the employees' crappy customer service that turned us off of this place.
