The Pizza Hut on 196th was very helpful, when I had a problem with my pizza. Not sure what went wrong, but it took a long time for pick up my order. But I think it was night time manager, he made it right and I am so grateful. They are a very good pizza honestly. Thank you. read more

Ordered a personal pan pizza to be delivered. The pizza had sparse toppings, and the box wasn't sealed for protection. Made me wonder if delivery person could've tampered with it ewww. read more

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Ordered online, forgot the olives we paid extra for and the 2 liter of soda. Wont answer the phone and just hung up on me while I was on hold. Do not order from them read more

If you order for pickup and you like Pizza Hut, you'll be satisfied. If you order for delivery, not all of your food will show up. Every time. read more

I ordered pizza and wings from this Pizza Hut location via delivery. I ordered a Super Supreme Pizza and Spicy Garlic Wings, both items met my expectations and the delivery was fast and seamless. read more

Pizza Hut - Super Supreme Pizza - Pizza Near Me - Lynnwood, Washington

This is the worst Pizza Hut I have ever ordered, and it cost $32.56 with delivery charges (ridiculous) an tip and the fact that they were offering no good specials. On top of being outrageously expensive, the pizza was down right mediocre. They just slap the pizzas together with no care and ship them out. If McDonald's made pizza, it would be better than the crap this location serves. The delivery/take out location of Pizza Hut in Everett where I used to live was orders of magnitude better than the rubbish this location makes. On top of this, I got sick that night as a result of eating this rotten pizza. I called and reported this to the location and the guy working there said he would look into it and call me back. He never called me back. I disputed the transaction and they denied it. And still they refuse to do anything to make it right. My only recourse is to post this review and warn others to NOT order from this horrible location of Pizza Hut. If you eat this slop, be sure to have plenty of toilet paper on hand. You're going to need it. Worst Pizza Hut Ever! read more

It was cooked good as always. There was areas to sanitize your hands. Super fast. Took my family there and definitely going back.

Thanks. Would have been better if it was at least edible and cooked more. But failed in both departments. This has happened twice now this year and is finally my last time wasting money on delivery. read more

Pizza Hut - Pizza Near Me - Lynnwood, Washington

Sorry but the sort of positive reviews are wrong. This Pizza Hut is absolutely mediocre. See my review from July 2020 for more information. Pizza Hut is a has been institution which started in 1958 and is reaching the end of the line. read more

Very rude and violent staff. We just had a friend go there to get a pizza. She was treated poorly by the counter lady. She refused to talk to her and ignored her. When she ask to her manager a young man came out and when ballistic. He said to her. What do want me to do about? She said this is the worst customer service and tried he. He proceeded to follow her out to her yelling at her and swearing. She had her young child with her and got into her car. He then proceeded to pound on her windows yelling Hello!! Hello! She called the police but before they got this so called manager went back the store flipped her child off. He cops didn't do anything because no actually threat was made. She called corporate headquarters and they are investigating the incident. If this wasn't our friend I wouldn't even believe this happened. It's crazy. They call his guy a manager.?? Needless to say her family nor ours will even eat here again. I really hope the owner sees this and does something about their employees. This happened tonight 10-18-18 at 6pm at the Lynnwood 6815 196th Street location. Apparently his name is Gavin. read more

Normally I order from here and the pizza is pretty good but today this is what they sent me needless to say I am unhappy -2 stars read more

Pizza Hut - Pizza Near Me - Lynnwood, Washington

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Unfortunately this is the worst Pizza Hut I've ever visited. Ordered pizza online and paid $2 extra for original pan. Pizza was made and it was classic crust. Also received an order of breadsticks and they were almost half frozen, Definitely cold. We took them back in and they asked US what they should do about it..... Two workers and neither of them seemed very concerned about customer service...... read more

I used to really like getting pizza through Pizza Hut, but I will no longer be ordering from them anymore! The last few times I've ordered from them there has been a mess up. Tonight's mess up was THE LAST ONE! I tried to order on the app (again it didn't work) so I called the store. I talked to Allisa and we got through my whole order and she asked how I'd be paying and as soon as I told her card she asked me to hold and I was hung up on. My husband called back and let the next lady know that I had been disconnected, but already put an order in and we just need to pay. She did the same thing as Alisa did and asked him to "please hold" and he was hung up on. Then after I threw my hands up and said forget about it, i have a delivery driver at my door with pizza...SERIOUSLY GUYS?!?!?!?! Now I pay for my pizza (keep in mind I'm beyond mad now) and sit down to eat FAT instead of bacon! I have pictures to prove it read more

They literally forgot to put sauce on my pizza. This place is bad but I didn't think they could screw up THAT BAD... read more

Pizza Hut - Pizza Near Me - Lynnwood, Washington

So the place itself is fine, I had a delivery come to my place last night and that was fine except the driver while walking away starting cussing about me, he said these MFrs I stopped listening as my door just closed. Annoyed with that driver. I made a mistake and set his pen down not thinking and he got mad because I think he thought I was going to keep his pen. I apologize and gave him his pen back because I really didn't need another pen in my place. Just an FYI drivers if your leaving someone's house wait to cuss about them in your CAR not while still walking down their stairs. The food was good and I had leftovers today. I'll order from them again an I was going to give a tip until he started cussing have some Couth about yourself next time. read more

Ordered a pizza for over $40.00 and they had it delivered by DoorDash, instead of using their delivery people (I DID NOT USE DOORDASH) and without my consent (I did not give consent to have a 3rd party handle my food). I then received my order, and the pizza was smushed like an accordion, and when I called to report it, I was told I would get a refund, and I was hung up on while I was speaking to the manager. I will be taking this review to multiple places online as well because the last 3 or 4 times, I have ordered papa johns from this location and they use DoorDash instead of their own employees without my knowing, and my pizza gets left at the front door and they do not ring the door bell or notify me that it's there or give me any tracking. So the pizza just sits outside getting cold. What a disgrace of a company. I am calling the 800 number and turning this in as well. I am never giving my money to pap johns again, and I expect to get my money back unless papa johns wants a slew of bad reviews all over the place. What a joke read more

Pizza Hut - Badly smushed papa Johns pizza. Delivered by DoorDash without my consent - Pizza Near Me - Lynnwood, Washington

Worst Meat Lovers pizza ever. I've always bought Meat Lovers pizza every time i order from Pizza hut. But this one is the worst. Look at this picture, hardly any meat on it. read more

Pizza Hut - Pizza Near Me - Lynnwood, Washington

Order from Domino's or Papa John's - you'll thank me. I order there about once a month but mixed it up for the stuffed crust. Mic is the worst. After 90 minutes and a cold, smashed pizza (which Mic admits has been hanging out in their store for a "long time") he Hung up on me three times, can't find my order but making excuses about why it's bad (it was there too long, it looks like system cancelled it, they should've never delivered it) and then at the end of the call STILL cannot refund my card and makes sure to tell me that I'm the bad guy. Contesting with my credit card was easier. I get it's Friday, I get mistakes happen but it took 45 min for three hang up and no refund. I wish I could say "put me on hold - I'll wait" but clearly he can't and he's been there awhile! Literally could've ordered Domino's and had it delivered in the time it took for Mic to bungle this call. read more

Manager here is great very friendly and helpful. Quick service clean pizza worth the tmobile freebie

Our order never arrived and it's been over 3 hours. We were watching a football game and I am trying to work on a computer so can't take time to go into the store. I called the number and was routed to the Pizza Hut call center and three agents attempted to patch through to local store and was on hold a total of over 2 hours. I am still on hold while composing this feedback. We have been customers for a while, but this is the 3rd poor experience with this location. I will be posting a video about my experience on Social media and will recommend people consider Pizza Hut as the last option for anyone to order. It's sad to see the company that created pizza for the masses fail so miserably and being crushed by it's own weight and ineptitude. read more

Tried the cheezrit pizza. Was horrible. Not anything like that was on the website or tv commercial. Large deep dish pizza was undercook and not good at all. Gonna have to make something else for dinner. read more

I ordered the pizza and had them delivered for me like around 10 pm but it not what I order so I had to drove to the Pizza Hut and ask for the right one. But the blonde hair lady that work there so rude to me. She was totally upset to me and I keep saying that I'm so sorry for whatever that was mistake but it not what I ordered. So she ask me if I want her to make me a new one but it gonna look exactly the same no matter how many times they remake it. And the she disappeared for like 15 , we were talking and she just left me for not telling me anything. And then come back to me and ask so what do you want? Omg bad customer service seriously! Then I waited for 40 mins. I have to walk up to the registration and ask about my order. And they told me. They already delivered to my house. Then my husband called me up and said the pizza man just dropped the pizza off. Why wouldn't I be home by then. Omg. I was there. Why would she delivered to my house. So I asked her why she did that. She said she thought I'm not waiting. That's bull shit. read more

It's too generous to put one star but I think Yelp requires at least one.. I went to this Pizza Hut yesterday, and my friend warned me that he's had troubles with them in the past and I was aware of that but me being an optimist figured well. It's close and convenient and pizza sounded great so we went and got two pizzas, I ordered online and then went to pick them up maybe 15 mins later We got the pizzas home and looked and there was some kind of green herb and burnt Parmesan on the top of both pizzas, the crust was burnt as well, we specified extra sauce on both pizzas, both were bone dry. And the weird herb sauce was stained below both pizzas and the bottom of both pizzas where sticky.. It was pretty bad, I would of been better off going to the grocery store and buying a frozen pizza.. Don't go there!!! read more

I realize that it's probably a fool's errand to give any kind of chain restaurant a review, but tonight I feel compelled to share my experience in the vague hope that this company's management gives a rip and actually tracks how they are performing. The whole point of being a chain is to be a reliable go-to place for John Q. Public from border to border and coast to coast, and PizzaHut is that -- reliably good food, specifically pizza, that tastes the same wherever you go. Tonight I was famished, tired as hell, and I love their deep-dish pizza, so I tried to call in an order for delivery. So much for that. I called in at 9:30 PM after a long day, on a weeknight, and I'm ten minutes on the phone's hold line and being blathered to by the intensely annoying marketing recordings on endless recycle telling me that everybody's busy right now or whatever and then the marketing crap again and again. Then my call got dropped. So wow, great, I'd be the low man on the totem pole if I called back and who knows if I wouldn't get dropped again after another ten minutes? Cripes, I don't have until midnight to mess around with this, I need to eat already. So I just called a competitor who I will not name and, badabing, an actual living, breathing, speaking human being answered the damn phone within one minute and told me I'd have my order delivered in about a half hour. Draw your own conclusions. Such a shame. read more

I've ordered from this store exactly once. I got a pretty good deal, a medium pizza, bread sticks, and cinnasticks for $9.99. I ordered online and had no issues. My driver was on time but apparently in a hurry ... and my pizza was cooked through, but not burnt. That's pretty much all I'm looking for from a Pizza Hut. Good job. read more

I ordered from this location and payed for extra bacon. There was very little bacon on the pizza. Also the pizza must have been turned sideways at some point because everything slid to one side of the pie. Why did I even tip the delivery person??? $35 for this??? Hell, I should have ordered from the Rock and got a good pie. read more

We ordered online. Site was easiest enough to use and the time estimate was correct. Food was hot. Not impressed with the food. Hardly any toppings on the pizzas. Wings very small. Flavor was decent. read more

Ordered ahead and spoke with James. He asked if I wanted to upgrade my $10 dinner box (which I didn't know they did) but I declined as the breadsticks are delicious. He comped my order due to a bad visit beforehand which was super nice. He showed me what the dinner boxes looked like inside before I left which was unexpected, but great improvement. He even asked me if I wanted a peppermint candy out of the candy dish before I left. I did. The pizza, breadsticks and cinna stick were delicious and we'll be returning!! read more

For a Pizza Hut, this is a good one! I was very impressed upon calling to place my delivery order - the woman on the phone was incredibly nice (kept calling me "Miss Kelly" - thought that was sweet). Ordered the dinner box. For $19.99 you get enough food for 2 people for days (or a gaggle of girls for movie night). For an old time favorite, this is the place. read more

Friday night, and we've had a long day. Do not want to cook. Do not want to leave the house. Kept getting errors while trying to order some Indian food on grubhub, tried to order some Papa John's, more technological difficulties. So I ordered pizza hut! Not usually a Hut fan, but dang do I love their speed and they did the heck out of our pizza. Delivery dude complimented my shirt! Pleasant experience. Am fed. read more

So while I appreciate the response, this was the same response I got before. I emailed as requested, was contacted by phone by the regional manager, then never heard from anyone again. I even called the manager back and he never bothered to get back to me. I was in restaurant and hotel management for over 50 years and it is unforgivable for a manager to treat a customer like this. To not even bother to respond to a customer! My guess is this does not bode well for the longevity of this business! Best of luck to you, as word of this kind of behavior by a restaurant spreads through the community pretty quickly! read more

Never had any problems with Pizza Hut until tonight. I had to wait 85 minutes which I semi-understood because it is dinner rush and icy outside. However, when we finally received the pizza, the crust was hard and extremely chewy and it was barely warm. I ordered fries that arrived soggy and inedible. I ate a slice of pizza out of extreme hunger only. Will probably throw the rest away. I will never order pizza delivery again. I will just get it to go from Papa Murphy's or Little Caesars. read more

I will never eat here again. You wait forever and the pizza sucks, the toppings aren't enough, and if you order delivery, you wait 2 hours for someone to show up with a cold pizza and half your order is missing. I can't believe they are still open. All my friends have the same complaint. read more

Not on the right location for good people. I went to pick up my order and was surrounded by a bunch of duds and some of them were even sitting on the counter. When I went back to my car, someone already keyed my car. read more

I ordered a pizza for delivery a few days ago using their online option. Which I liked, I don't get cell service in my home so it was nice to be able to order a pizza without a dropped call. My pizza was 8 min late, and they didn't follow my "special instructions " which was more for fun anyways so I didn't mind.. the pizza was rather delicious, and the hot wings were pretty impressive as well. I don't normally write reviews for my good experiences which is probably 90% of the problem for most people..but I rely on reviews for my daily choices with food and other services so I thought I'd leave a possitive one. Our delivery guy was very nice! Pizza was good, I'll be ordering again soon. :) read more

Ordered online tonight for pickup. Supposed to be ready 7:15pm. I came on time and stood inside for 5 minutes before somebody came out from the back. Another man was waiting in front and the worker said ten more minutes for our order. Apparently the new cook wasn't messing up a lot. Understandable. But no manager in sight to help, no drivers are helping. Took 15 minutes before I got my cold boneless wings and not very tasty stuffed crust pizza. Never again. Manager needs to be fired. read more

Do I have to really be generous enough to give these morons one star? I usually enjoy pizza hut, but this location totally SUCKS. The staff is rude and their pizza is absolute garbage. Under no circumstances should you give this horrible place your business. Horrible pizza with shit service and terrible attitudes. Stay away. read more

This was the worst pizza experience I have ever had ! I never write reviews but this was just so bad I cant not say something. We ordered pizza at 4:45 by 6:15 I was trying to call the store just to check on the status. God bless pizza hut you cant call the store directly? The pizza was half pepperoni half pepperoni, olives, and onions. The pizza was burnt, like black crust burnt. There was three onions and no olives. At this point I called again I explained my issue and they put me on hold, 20 minutes later i call back. Before I can finish explaining they put me on hold ? I call back and they explain I can only call the corporate number to complain I cannot speak to the store directly. If I wasn't so pissed I wouldn't have called but I waited on hold for 35 minutes and when I finally talked to someone at the corporate office he wants to know if i have tried calling the store ... are u fucking kidding me ! Worst Pizza ever, order from anywhere else even if they don't do pizza, it will be better then what you get from this dumpster fire. read more

If I could rate zero stars, I would. I ordered at 540pm with delivery time of 610pm. Using the app to track it says it is in the process of being made about an hour later. Called the store, the individual stated that the driver had attempted to call me multiple times but I never received a call. Eventually I received a call from the driver, gave directions, 20 min later still no food. Called back to the store, only offer waz to refund my food and reorder again with a different driver. So I am being asked to wait 2hrs or more for the delivery, They eventually called back with a reasonable solution. read more

I'm giving two stars because I received food from them, and it's edible, but that's about it. I've ordered delivery from this store several times, but I'm done with that. Every single time I've ordered from here, the order has been missing something. This time, it was cheese sticks (which were part of the deal I ordered - pizza, drink and side), last time it was the soda (driver had to go to the store to buy a 2 liter since he forgot it, and the store was closer than PH), before that, all the sauces (ended up just eating the cost, and missing out on dips), etc... Tonight, I called when I realized the cheese sticks were missing (you'd think I would have learned to check by now), and they said they'd send a driver out with them, and an additional free order of cheese sticks. Driver just showed up over an hour later. Sticks are in a bag, not the usual box, and grease is already leaking through. Also, my kiddo who really wanted the cheese sticks is already in bed since we ordered the food over 2 hours ago, so I guess she'll have to wait until tomorrow, and hope the bag doesn't stick to the cheese. I'm just tired of it. I ordered from here because the food is cheap, but you really get what you pay for (or don't, I guess). The food is mediocre, and it's a hassle to try to make sure you get everything you paid for. From now on I'll be willing to spend a little more to get delivery from a place with better food and better service. read more