I ordered the New Yorker through the mobile app with Italian sausage on all of it, half mushroom, half pepperoni. When the pizza arrived and we sat down to eat, I opened the box and there was barely any toppings on the pizza!! It might as well have been a plain cheese pizza for the lack of toppings.
I called the store and spoke to a manager. She didn't know the procedure so she got her boss on the phone. Neither one of them bothered to apologize or ask how to make it right. I had to ask for a refund. The manager's boss said in order to get a refund. I had to bring the pizza back. WHAT??? I told him they were just going to throw it away anyway. When I mentioned the skimpy toppings, he told me that was corporate's policy to go skimpy on toppings. I demanded a full refund and he told me that he would have to talk to his boss. He put me on hold then came back and said the only way I would get a refund was if I came back with the pizza and I would only get half my money back.
Pizza Hut has lost my business because of this. I have never been so disappointed with a pizza before. Never again will we order from Pizza Hut. read more