My wife, my son and I went and ordered 3 Large Pizzas for dine in. So that we would have variety, and have plenty to take home. About 5 workers stood near the counter talking and occasionally glancing over to us as we waited to be seated. We were the first in line, and were ignored for over 3 minutes. Finally one of them with a rather heavy sigh, came and took us to our table. She took our drink order, and came back and took our food order. At this point there were only a few customers in the restaurant. Almost an hour went by, and I called her over and inquired as to where our order was. Another sigh, and she was off to the kitchen. I watched as she went from one person to another asking about our order. Each time, the look of panic increased. Finally she came back to our table, mumbled so low that I could barely hear her, that there had been some sort of "malfunction" with our order. and that it was on it's way out to us. I mentioned that we had been waiting a full hour now, and would there be any compensation for having lost our order. She said the manager probably would. Another 10-12 minutes passed and a gentleman came out with our pizza. He made no mention of the food being late, or anything. After he placed the pizzas on the table he was about to just walk away. I asked to speak with the manager. He turned around, looked a bit irritated, and said HE was the Manager.
I explained that we had been waiting well over an hour for our food, as other people had been served that came in after us, finished their food and had already left. I asked if he was going to discount the food. He said he could take "a couple bucks" off each pizza. I told him that our order was well over $50 and a "couple bucks" really didn't mean much to me after having waited so long. He responded rather irritatedly "Well what do you want me to do??" I said something more than a couple bucks. So he said he could take one pizza off the ticket. I said that was fine, and thanked him. He came back one more time to deliver our ticket and point out the free pizza. After that not a single waitress came near our table, and we ate our pizza without drinks for the most part, since we had drank them in the hour we were waiting. I wouldn't classify the customer service as bad, since it really just didn't exist at all. read more