This is a new location, so "growing pains" are expected. HOWEVER...
Our experiences here do not seem to be getting better.
* The visible hygiene of the cooks and delivery people is questionable. I could be wrong, but because these workers are visible, they should probably be managed to make themselves a bit more presentable if they're working with food.
* Lobby is always overcrowded and the associate blames it on the app not being correct. She said, "the app is wrong" and told us that the pick up time on the app is actually twice as long in store.
* The app specials are also "not honored" in store and the associate has to manually change the order. So they will charge you full price in store unless you speak up.
* Associates do not greet you when you arrive. (Not a big deal, but it adds to the poor management and weak customer service issues)
* Food was much later than quoted.
* Pizza 1 was burnt.
* Pizza 2 was wrong.
* The associate seemed to have an excuse for all the issues that she would actually voice to all the customers. We felt bad for her because she's just a kid probably doing her best with poor training.
Ultimately this comes down to POOR management. Although this is a small location, it is busy... it's struggling because the management is poor. A strong and attentive manager should be able to handle this.
Pizza Hut is an international franchise... they shouldn't be struggling with their service in such a small town.
Unfortunately, the other local Pizza Hut location is FAR WORSE. I once witnessed an associate reach down the back of her pants to pull up her underwear before handling food without washing her hands or putting on gloves. We cancelled our order.
I sure hope this changes. There's too many options out there. We think we'll probably order from a competitor until Pizza Hut get their act together in this area. It's disappointing because we do like Pizza Hut.
Managers need to do their job... and if this is their level of quality, Pizza Hut needs new managers!
Good luck! read more