Pizza Express at St Sampson's Square is one of two locations in the city centre, I ordered a delivery from here back to my hotel and was very disappointed.
I ordered my usual Gluten Free Pollo Pancetta, it arrived fairly quickly, but with my hotel being just under half a mile away, I would have expected nothing else. What I was surprised at however was how the pizza arrived lukewarm, despite travelling such a short distance in a short amount of time. I can't understand how that would possibly happen.
The temperature was a big issue with enjoying my pizza, but I was also disappointed with the meat, mostly the chicken which was rather hard and chewy, and not enjoyable as it is at other Pizza Express locations.
I did phone the restaurant in advance to confirm my pizza would be cut, this was semi-accurate, the kitchen had made an attempt to cut the pizza, but I still had to tear it, they also left a quarter of the pizza unsliced overall.
The few positives include the fact this is one of the few places that doesn't seem to charge more for delivery orders, although the fees from third-party delivery companies like Deliveroo do seem to add up. I also liked the gluten-free sticker and hygiene sticker on the pizza box.
A bad experience with their delivery side to the business, even with their delivery partner, I may return in the future to hope for a better experience when dining inside the restaurant, but my expectations are low. 2* read more