I have just had one of the worst meals I've ever had at a Pizza Express, let alone a restaurant.
Where to begin?
The staff were rude, seemed uninterested in me as a customer, and as if they couldn't wait for me to leave. They smirked and frowned and made faces at me every time I asked for something - including the bill. Nobody was there to greet me when I walked into the restaurant, and I had to stand there for several minutes awkwardly waiting for someone to seat me. My chair was not pulled out for me, instead the table was indicated with a rude, shrug in the general direction of it. The main waiter, a foreign man with brown hair, mumbled so much that I couldn't understand a word he said. The entire time I spoke to him he kept looking at me as though I were a freak. He took his sweet time before bringing a menu over to me, and when he finally did he stood over me glaring waiting for me to decide. I watched him lounging in a chair talking on a phone at one point in what was clearly a personal call, as well. The other waitresses when they came to my table to clear plates etc were also rude and gave frowns to me. When I was ready for the bill to come, I had to ask for it finally after spending 10 minutes clearly done with my food and plate, as nobody was paying any attention to me. And there were only 2 tables occupied in the restaurant at this point - clearly it's not as if they were too busy!
When my food came it was a nightmare. I ordered the bruschetta con funghi to start, and it was served on a plate so small that the sauce was dripping off the edges on all sides. It was disgusting, as well. It was a piece of old garlic bread, with a huge ladleful of white sauce glopped over the whole thing. I've ordered this in Pizza Express before and it was actually done well and served tastefully, so I know it is the fault of the staff in this branch. For my main course I ordered the Da Morire pizza on a Romana base - usually my favourite pizza here. It was HORRIBLE. Beyond horrible. Inedibly disgusting. The base was soggy and chewy, the toppings tasted old, the whole thing was presented horribly and looked like someone had just thrown all the ingredients onto a plate. The plate itself was too small for the pizza, and it wasn't served on the black board that I know this dish is supposed to be served on.
When I finally paid the bill and left nobody was there to thank or see me out.
Horrible experience. read more