Okay, I randomly was in Highgate earlier this week and went back here because I had (yes, another) coupon, this time for 30% off the entire meal which seems to be a promotion they're running. Anyway, my experience was vastly different.
It took a few minutes to be seated, as no waiter noticed us for a bit, but when we did get a seat, we had a lovely waitress. She did her best to seat us in a comfortable seat (difficult, considering the heat and broken air conditioning) and apologised and immediately brought us over some ice water. I didn't get her name, but she was absolutely lovely.
The food was served quickly and was cooked well; our drinks were kept cold and refreshing. Even though it's just a chain, I had an overall very nice experience. My fiance even remarked on our way out that it was the best Pizza Express experience he'd ever had, due in no small part to the service. read more