My complaint is in regards to an over-charge and less than adequate service received on Sept-05. We reviewed the menu online before ordering, so we knew exactly what we wanted/needed before calling. We had decided to order 2 Kitty Cat Pizza, 6in size, for the grand kids. On their web-site, the price is $4 for 1 Kitty Cat Pizza which is 6in. We called the restaurant, placed the order. Went picked up the pizza, paid and never looked at the pizza and never questioned the amount as we never had an issue before... When I got home, opened the Kitty Cat pizza box and there was a pizza, but has ZERO resemblance to a Kitty Cat. So checked the second box, same scenario, nothing that comes close to what they advertise on their site.. I looked at the receipt to make sure I had ordered the right pizza. Yep, 2 6in Kitty Cat... but the price was not $8.00 (for 2), I was charged $13.18 When I called the restaurant, asked to speak to the manager and explained the (price) issue, I didn't even bring up the "look" of the pizza, he refused to do anything about it. Said its not his problem and doesn't control it. It's "in the computer" and controlled by head office. Said I needed to complain to head office. Called the head office and can't talk to anyone... so I sent an e-mail on their "contact-us" page. Waiting to see if they are going to to try to get a hold of me or not... read more