The younger lady was very helpful and nice. The older lady (Judy), however, was rude beyond belief! WILL NOT EVER USE THEM AGAIN!!! Word to the wise, make sure they read all of YOUR information back to you. They do not practice this policy in making sure that all info is correctly written. Then when the order is not accurately executed and your services are not made inwhich you paid for, THERE ARE NO REFUNDS!!! Only an offer to place the service at another time! How am I to use the service at another birthday party when my husband only turns 40 ONCE? It was quite apparent that she was using my lack of knowledge of the city (just moved here) against me for the just of not refunding any of my money. Go to another facility that offers curteous staff, knowledge of city, write your own information down, and has a WRITTEN CONTRACT! If advice is not taken, PLEASE write down times and dates of all info and materials spoken and paid for down along with names inwhich you spoke to. read more