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Pixie Glam Studio

3.2 (15 reviews)
Closed 9:00 am - 5:00 pm

By appointment only

Services - Pixie Glam Studio

Haircut

Makeovers

Makeup application

Pixie Glam Studio Photos

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What I was emailed, nothing about a grace period and nothing about a "messaging system" in order for me to get ahold of the salon.
Maria Isabel L.

I had an appointment with DEISY today at 2:30. It is raining and has been all day and the roads are flooded and there were at least 4 accidents on the expressway as I made my way over to Pixie Glam. I called the salon at 1:45, just 15 minutes shy of an hour before my appointment to let them know I was going to be late -- no answer. I did leave a voicemail though and continued to try to get ahold of Deisy. I called a total of EIGHT times and did not receive an answer at all. I checked my emails to see if there was anything about a grace period and there was nothing listed. I would also like to point out I am driving from PLANO to ARLINGTON. That is already a drive in itself and I definitely planned ahead. At 2:46, I am about to get off the expressway and pull up to the salon, and I receive an email stating I missed my appointment and it was cancelled. I was then charged $60 for the less than 48 hr cancellation fee yet, my service was cancelled by DEISY not by me. I still went into the salon, in hopes of still being able to receive my haircut and asked to speak with Deisy. She comes out and was friendly, I will give her that, but I was extremely disappointed with the outcome. I explained to her that I had tried to get ahold of her and she immediately said "yeah, but that was after the 15 minutes..." I showed her my call log that shows the EIGHT times I called and she then made the excuse that she "might have been with a client." She stated there was also a messaging system I could have used but looking back at emails, there is nothing that states that as a way of contacting the salon. She was going around in circles with me trying to justify her canceling my appointment and saying I still needed to reschedule. She then says she has a client coming in at 3 otherwise shed still cut my hair. My appointment was scheduled as a curly cut wash n go from 2:30pm to 5pm. I questioned how she had somebody at 3 when that's just 1/2 hour into my appointment. She stated I would have been deep conditioned by then which is absolutely ridiculous. I am a new customer, had the weather been optimal, I would have been there at 2:30 and it would have taken at least 15 minutes to have a conversation on what I needed done to my hair -- AND thats IF daisy even started on time with me because I see from a review 3 months ago, Deisy started a half hour late with that woman. There is absolutely NO WAY I would be cut, washed, AND deep conditioned in just the 15 minutes remaining until her 3pm showed up. She can manage two clients at once within 15 minutes but can't answer her business phone? I am not from here, I am a nurse that traveled to Texas for an assignment and it is definitely hard to find time for myself and I drove an hour away from where I am staying just to get this cut to treat myself. Mind you, this is already pricey to begin with. $150 for a cut wash and diffuse? By all means Deisy your work looks amazing and as a home baker on the side, I understand knowing your worth and charging based off that. Get it girl but I was going to pay the $150 + 20% tip Putting that at $180 AND paying extra for being 20 minutes late. But nothing was done to help me out. Had she answered the phone something could have been figured out. She kept telling me "thats just business" and as a business owner as well, I understand that wholeheartedly but in addition, we work with our customers to figure something out, at least I do. Unfortunately I wasted 2 hours of my time driving to and from Arlington and no haircut. All for her to also throw in my face that she has other clients from Dallas who come to her and still make it on time. I planned accordingly, I am not an inconsiderate person and I made sure I left with enough time but the roads flooding and people getting into accidents is NOT in my control and I believe had she really cared about her customers satisfaction, she would have worked something out with me. She offered to reschedule with me right then and there on a day "that's not raining" i told her I had this scheduled almost a month in advance and there is no way I could have predicted the weather. Nurse/Baker, remember not meteorologist. I was looking forward to this appointment so much because back home it was so hard to find a good curly stylist so you can imagine how upset I was with this interaction. Despite being offered to reschedule, I will never schedule with Deisy because this just left a bad taste in my mouth. As a business owner, if you are going to charge a fee, you should have policies posted. The cancellation/rescheduling in less than 48 hours IS posted however, it is NOT posted that there is a 15 minute grace period for being late and if after that you will be cancelled AND charged. Very unprofessional.

Estrella T.

I just wanna say that I loveeee this place! Erika was my hairstylist and she did such an amazing job! I came in with my hair looking like a total wreck and I left with something soo pretty and nice looking. All the workers are so friendly, such a badass atmosphere to be in . I'll be coming back for my future needs. So glad I found them!

I wanted a brown balayage and this is what I got

I don't recommend this place. I found them on IG and went to one of the hairstylist there asking for a brown balayage. My hair looked more like highlights and not even the tone I wanted. I had to go to someone else to get it fixed. Did not feel comfortable walking around with my hair looking the way it did. There prices are way too high for the work they do.

Chaunhi L.

I am IN LOVE with this place! The stylists are all so incredibly talented and genuinely kind hearted. The salon is beautiful and the owner goes out of her way to make sure the client's experience is priority. I am so glad I found this place and Deisy. She listens to me and she educates me on my hair. I am never disappointed. Worth the drive and the money!!

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Review Highlights - Pixie Glam Studio

Before Deisy opened her new location, I had been going to her for a couple of years.

Mentioned in 7 reviews

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Brandy Nguyen

Brandy Nguyen

3.1
(36 reviews)
2.6 mi
$$

I had to create yelp account just to let be aware of hairbybn. I had balayage done for first time…read moreand it was my first appointment with Brandy. First she canceled and rescheduled my 1st appt. I admired her work and service so I tried to book an appointment for a toner in advance. I follow her Instagram page and she posts open dates with times and you would Google text your name plus choice. After multiple attempts and no response, I left a voicemail at the front office. She messaged back saying she was unable to receive my Google texts because it was down. So she arranged appt, and she cancels it one hour before the time. Ok life happens, so I was understandable, and she said she would reach out to me to reschedule. After countless Google texts, texts to her phone and Instagram, she doesn't respond ever. So I gave up now. This is so unprofessional. Pretty sad because I'm Vietnamese and wanted to support another. The salon is clean and nice, but Brandy doesn't respond. Why even bother scheduling appointments and canceling or lie. Just say respond no or something. She posts daily on instagram with open slots and stories so everything seems fine and dandy. That's it for me, moving on to Bedford salon which had so much better service!

She is great at what she does but is so unreliable. At least give your clients the courtesy of…read moreresponding with a YES or NO. Don't just leave them hanging when they've already made arrangements. I guess she's already built up a lot of loyal clients and doesn't need anymore. I'd rather go to a hair stylist that is willing to communicate and work with their clients. Her work is amazing I will say but not worth it to be ignored and treated like you're not important to her.

Photos
Ash brown balayage to compliment my skin tone
Ash brown balayage to compliment my skin tone
Ready for winter!
Ready for winter!
Ashy beige balayage

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Ashy beige balayage

Pixie Glam Studio - makeupartists - Updated June 2026

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