Vacuuming, cleaning the kitchen, eat in kitchen and foyer wood floors, clean/dust windows sills, light dusting, clean 2 bathroom. -Vacuuming was fair, she vacuumed around things unless I was looking. -The toilets was cleaned. -The wood floors are filthy, but appeared clean until I had the need to wipe up some water and the paper towel was black! I had previously brought this to the lead cleaners attention and asked her to take care of it this time -The window sills yep, same story, I also had a issue from the previous cleaning bugs and spider webs .. -100% Satisfaction! This must be to give to certain customers, because all we got was Blame for not pointing out the issues before the cleaners left immediately, and being polite and walking them to the door. read more

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When I spoke to Contessa on the phone, she was very pleasant and polite and ( I thought) understanding of our situation. I was looking for someone who could help clean in preparation for a move. There was a mix-up with the schedule and the initial date for the cleaning so we rescheduled. She confirmed the new date via email. When the date arrived for the cleaning, I waited for over an hour after the appointed time. She never showed up. What's worse is that she did not call or respond to my calls or texts. I was disappointed by her lack of courtesy and unprofessional behavior. If she wasn't interested in the job anymore, she could have simply contacted me and let me know. read more

I was first quoted $260 for my four bedroom two bathroom house for a standard cleaning, and $340 for a deep clean. Then I asked for quote for a standard clean of just two bedrooms two bathrooms, kitchen and living room, "about $165". The day of my cleaning we decided to go with the two bedroom two bathroom standard clean option because the other rooms in my house don't get used as much. My charge ended up being $325 -I feel like I wasted at least $200 of it. Contessa did an excellent job in my master bedroom and master bathroom, however things we're missed in every other room in the house, and my kitchen was barely cleaned at all. Contessa highlighted the excellently cleaned areas when they finished and I paid them without question assuming that all the other areas were cleaned as excellently, (although very disappointed with the enormous increase in price). Soon after they left on a Friday evening, I began to realize that most of the house was not cleaned well at all, and notified Contessa immediately. She told me they could come Monday, but she had two houses to clean first, or she would give a $50 refund. A $50 refund was totally unacceptable to me considering the overall charge. I made sure that I was home all Monday afternoon, and told Contessa so, she told me that it may be late by the time they come over. I tried to contact her several times through Monday evening and did not get a response until after 8 PM saying that they were still working on their last house. I told her I'd be available first thing the next day, she said that she already had somewhere to be, so I asked when she could come and told I was very flexible and mostly available over the next couple of days. I did not get a response. So now in addition to my house being poorly cleaned overall I also wasted an entire afternoon and evening waiting for them to come, not to mention the time I had to waste checking behind them and sending photos to her to show her what was missed. The service contract states that she charges $50 per person, per hour, if the house takes longer to clean than expected/quoted they charge accordingly. When I agreed to her service contract I did not realize that the "persons cleaning" would not be fully trained adults- my house was cleaned by her and two teenage daughters. In her own words the excuse for the kitchen is she is still training her youngest daughter. I requested a $100 refund as I feel like that is reasonable -not only for everything that was missed, but for all the trouble afterwards, and she refused saying she would only send a $50 refund. At this point I have way more time invested in it than I've spent money and I'll clean my kitchen and all the other things missed myself versus waiting around for it to be a priority to her. So I accepted her $50 refund which she sent immediately, however I am far from satisfied. I feel like I have been strung along because she already had my payment in full and I would never recommend her service to anyone- mainly for that reason. read more

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A friend recommended Pixie Dust for cleaning my house prior to closing when we sold our house. They we're prompt, thorough and efficient! I love the fact that her teenagers are involved and it's a true family business! Give yourself a break and give them a call! They we're great! read more

Contessa and her team did a great job cleaning our apartment! We moved out and needed someone to clean the apartment for us and we are so glad we found her online. They are professional and the apartment was spotless when they were done. We just built our new home and will be working with Contessa again for sure! read more

I wish that they could have arrived closer to the time they stated, but delays happen... I am very pleased with the nice smell and how clean my house is! A clean house chases away the blues. Pleasant employees. read more