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    Pivot PT - Cambridge, an Athletico company

    4.5 (8 reviews)
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    Updated 1 month ago

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    Avenues Recovery Center at Eastern Shore - Dining Room

    Avenues Recovery Center at Eastern Shore

    1.0(4 reviews)
    1.2 mi

    Let me begin by saying that the advertising for this facility is completely misleading. I visited…read moretheir website, https://www.avenuesrecovery.com/locations/alcohol-drug-rehab-prince-frederick-md/, and the photos and ratings looked beautiful. I completed the phone call, paperwork, and scheduled my intake date. However, I noticed the address they sent me to was different than the one listed online. I assumed one location was a headquarters and the other was the actual treatment center. Well, let me tell you  the moment I arrived, I realized nothing matched what was advertised. There was a young woman standing outside with two trash bags full of clothes, smoking and drinking. She told me it was her third time at this facility and that she had just gotten out of detox. I didn't judge that part because it is a treatment center, but things went downhill fast. Inside, they immediately placed me in a small room to complete intake paperwork. My first red flag should have been the flies constantly buzzing around inside the treatment facility. The second red flag was their intake process. I had my belongings separated: clothes in one suitcase, shoes in another, and hygiene products in a third. Their first step was to put all of my clothes and shoes together into a machine they called "the zapper" (Its purpose was to kill bed bugs). In my opinion, that's disgusting. Shoes that have been worn outside should not be thrown in with clean clothes. Once the zapper cycle finished, they dumped everything into a hamper, shoes included. Next, they took me into a room to count my medications. The nurse placed them on a small tray, but I noticed powder residue from someone else's medication still on it. This was unprofessional and unsanitary. Then, they made me strip out of the clothes I was wearing including my underwear and Ugg boots and put everything into that same zapper. They do not disinfect it in between different people's belongings. After the cycle, they expected me to put those same undergarments back on. At that point I was already uncomfortable and disgusted. When they finally took me to the room where I was expected to stay, it looked like a three-person cell. I seen the inside of a jail, and I can tell you: this was no different. The staff member pointed out two hooks for my coat, but I didn't even want to hang it up because there was black residue on the wall. The comforter on the bed had stains. When I asked if it was clean, she insisted that she had "just cleaned it herself", but it absolutely did not look clean or sanitary. Nothing about this place resembled the "luxurious" environment they advertise--quite the opposite. It felt like a jail. They sent in the director, nursing staff, and other employees to convince me to stay and they could "wipe down the walls." No facility selling itself as a safe and supportive treatment center should need to promise to wipe down walls after people check in. They also failed to mention the facility is walking distance from a jail, and many of the patients are sent there directly from custody. That is something people should know in advance. I am giving this facility a one-star review. The experience was horrible, the advertising is extremely misleading, and it cost me $120 for an Uber back home because I refused to stay in those conditions. They provided transportation to bring me there, but since I did not complete the program, they refused to take me back. This is unacceptable. For reference, here is the website of the actual facility -- and the pictures are 100% deceiving: https://www.avenuesrecovery.com/locations/eastern-shore-md-drug-rehab-center-lp/?utm_source=google&utm_medium=cpc&utm_campaign=MD%20-%20Eastern%20Shore%20(Branded)&utm_content=Avenues%20Recovery&utm_term=avenue%20recovery&gad_source=1&gad_campaignid=18315568046&gbraid=0AAAAADPHKCqvpqjA7Uo5Ur9sX8PKCNcDE

    No I do not recommend this place I tried to get in for 60 days they refused my service dog I have…read moreit on answer machine from Tyler from the Cambridge one so no I do not recommend this place at all they treated me like crap ran me around for 60 days gave them everything they wanted and still never admitted me they said I can come but they are not accepting service animals so nah take it for what you think but me no never again I tried so hard to get in here with no luck I'm glad I didn't now

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    Pivot PT - Cambridge, an Athletico company - physicaltherapy - Updated May 2026

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