Broke the factory shark fin that covers the antenna on the roof completely off (multiple screws and a bolt!) off of my 2024 Lincoln nautilus SUV, while leaving puddles of soap all over the top. I was handed the piece back and told it should snap back on...of course it didn't and they state their equipment is not malfunctioning yet recent reviews show differently. Not to mention, while I was getting the incident report I had to return to do and cancel my membership I had just signed up for, there was another woman there complaining of similar things...but hey, it's everyone else's fault. Fix your equipment or take responsibility! This is NOT normal to rip stuff off of roofs! If I could give 0 stars, I would. read more

Half of the vacuums do not work. When I called to report the cover to my back light was missing which cost me $500.00. They said "sorry" not responsible. So enter at your own risk. read more

I've experienced very rude staff on a few different occasions. They have advertised a free 25$ wash if you bring your dog. I did just that and they refused. Asked to speak to the manager who also said no. I also showed the text message sent by the company... don't offer something if ur gonna refuse to do it read more

PitStop Car Wash - ProMotion. Text - Car Wash Near Me - Waveland, Mississippi

The car wash scraped the paint off my front bumper twice in the same place and they denied responsibility.

I took my 2024 Hyundai palisade to this car wash it broke my luggage, rack off my car and hit the side of my SUV and damage it and the rear bumper my side rearview mirror was scratched I filed a claim and it's been over a month and they have been playing games we approve your claim the general manager is off because his wife sick and when I talk to him we going to pay for it with a credit card never happened read more

Amazingly great established business with amazing customer service. Jessica is super helpful and enjoyed helping me.

We were having a problem with their female employee monitoring the pay gates. The one we were using wouldn't read our bar code after attempting 3 times I called to her. She said backup and try it again. I explained we'd already attempted several previous try's but to make her happy we tried again with the same result. She told us that our credit card must've expired, I explained that it hadn't. She then directed us to use the other gate which we did while we were she was on her two way with the office who told her that'd been having problems with that gate all day. So she passed us through without any apology. Pit stop needs retrain this person on respect and customer service totally unacceptable. We pay a monthly fee on to be disrespected. read more

I should remember to read reviews before doing business with anyplace new. Came out with bug guts still on the windshield. The woman at the entrance said, "Oh, yea...umm, the big roller brush isn't working." Really? That would have been nice to know before we gave you the money. Ultimately, I called corporate and got my money back. Everybody is correct. The customer service there sucks. read more

Ive been so happy with this car wash facility, never a problem, employees are courteous. My car is always cleaned properly and I truly have no complaints at all. If I have the time i always vacuum it out, dry it off and pull out feeling like the car goes faster! read more

Have you ever found yourself on the MS Gulf Coast and looked at your car and thought to yourself: Damn dude, your car looks like crap? That has happened to me many times. Unfortunately there has not really been a convenient drive-thru wash in the area. Now that Pitstop has opened, I can get my ride shining on my way in town. This wash is conveniently located across the street from Claiborne Hill Supermarket. I suggest you shop, wash, then roll out. It'll give your car extra drying time as opposed to wash, shop, roll out. This car was is one of the newer type washes that are popping up everywhere (but MS Coast). You pay at one of the two kiosks, drive up, a dude washes off bugs, and you ride through the wash (no hands, no brakes, windows up). When you exit you have the option of free vacuums if you are so inclined. The first time I visited this wash I ended up with soap left all over my car. On subsequent visits they've gotten it dialed in and I left soap free and shiny. If you need your ride to look good, Pitstop is where you should stop. read more

Terrible customer service ! Absolutely awful to be charged 2 times per month, while I was overseas, and they refused to give us a refund for the overpayments. never been overcharged by any business and then was not able to get the extra payment back.!!! Service also used to be good- now the car comes out with dirt and grime when it was not that way initially. It was spotless and dirt free when it first opened. Now, it's not worth the hassle nor the fee. read more

car wash tears off items on your truck from rear windshield wiper cover to emblems. My daughter lost the $700 cover to her roof antenna GPS

This place is wonderful!!! I got a best single wash and after it was done I wasn't happy with quality so I spoke to Brennon and he went out of his way to make it right he gave us clothes for the bugs on the front and offered a second wash! I was extremely happy with his willingness and overall professional attitude! 100% RECOMMENDED THIS BUSINESS....thanks to Brennon alone!! read more

do not recommend. was a good place but now I pay for a $20 wash and my car is still dirty. won't go again!

terrible customer service, I did a promotional sigh up and it automatically charged my card. I cancelled and they would not refund the amount. beware, be sure to read all the fine print when you're driving through the car wash. read more

Just awful customer service ! Be careful what you press on the buttons because if you press the wrong button by chance, they're gonna be charging you every single month and exorbitant amount of money. This place pitstop must make so much money off of people making a mistake on that pushbutton crappy machine that they have. I will never ever go to pitstop car wash ever again. Be very careful. read more

Very nice car wash in Bay St. Louis. My F150 was spotless after running it thru! Vacuums worked great with plenty of room in between without hitting car/truck doors. read more

Great car wash, super clean facility, friendly staff. Can't beat the prices either. I'll be back!