Pitcher's has a variety of beers on tap, which makes it a good pub. The food is alright and the interior decor is cozy and comfortable.
I liked this bar for a long time but unfortunately, on my last visit, something happened that made me very disappointed. I ordered the second round of my favorite beer and after tasting it I immediately realized that was not what I ordered. To be sure I asked the people at our table to taste the beer. At that moment, we had some beer left from our previous order so we could taste and compare. After doing that, we all agreed that this beer was not the one I ordered.
Anyway, when I communicated my complaint to the waiter, he responded that I was wrong and the beer was the same. Although I tried to explain to him that the taste and the color were different but he insisted that I was wrong.... a few minutes later the waiter accompanied by 2 other waiters approached our table and told me (all together and with a loud/bad tone) that I was wrong and this was what I ordered ... As I didn't want to make a scene and ruins everyone's night I told them that it was fine, but I heard one of the waiter imitating me as he went away...
As a person with knowledge of the service industry, I found their reaction and their behavior neither customer friendly nor right.... It felt a bit rude, aggressive and ganged up on which is a huge negative point for the service!
Ergo, I rated the service of the bar 1 star. I have to mention that the bar (Food & Beer) on its own can have 3-4 stars. read more