I have read almost every review on here and my heart goes out to everyone. First off I would like to say that Pippen brothers has been to my home on 4 different occasions. I have never had not one issue with any visit whatsoever. Not with pricing or the service provided. I actually can't express the high quality of work that they have given my family. I always recommend Pippin brothers to anyone. I don't want to discredit anyone or there experience that they've had, but for me it's been exceptional quality of work and and thoroughness. Again, this is only my observation over the 4 different times they have been to my house. I wish I could remember the names of the gentlemen that have come to our home but no such luck for now. If I could give them a ten I would based on my experience. I hope this helps your decision making! Leslie read more

they came out and gave me some estimates for some things not recently. I didn't do a review. then. . they replaced the pipe outside because it was stripped. They put the pipe in but they didn't concrete it in so someone else had to do that.. they told me I got a hard water softener. I called him three times and asked them. This is a hard water softener. Does it need salt tablets no, it doesn't.. Little bit down the road I had some plumbing issues. I called another company out and he looked at my sister and he said do you know what that is? I said well Pippin Brothers of Lawton Oklahoma. I said it was a water softener. He said it's not a hard water softer it's water filter and it's not filtration through the house. It's filtering back to itself so I wasn't doing anything.. I had to pay not just what I needed that day but have him fixed that and I'm still paying on that loan so it's like adding insulting in injury shop around call around get other estimates call several people several companies read more

dec 13 2025 cody from pippin came to my home yesterday and quickly eliminated our plumbing issue. cody was very knowledgeable and gave us several tips for future. all in all, great service! then on dec 12 2025 we hhad another pippin employee (believe his ron) for a hvac problem. ron was also very professional and competent. kudos to both men. anyone needing plumbing or hvac will appreciate pippins speedy and professional repairs. read more

I have a rental in Lawton and this company is very responsive and fast in remedying plumbing needs. Fairly priced excluding the weekend up charge. Fast, friendly service! read more

Shady Business. Rudest customer service. During my initial plumbing service, the team said they "fixed the issue," but it was only temporary. However, I was naive enough to sign up for their membership. A week later every pipe in the house wouldn't drain. So I called Pippin Brothers to fix the exact same issue; however, I had to pay full price. Later, I called them to look at my HVAC because the membership offers a free inspection of HVAC and Plumbing per year. When I called, they claimed they had no record of my membership, even though they've charged me for it. When I called to cancel the membership, the rude customer service rep 1. Asked if I meant to call Pippin Brothers 2. Offered no apology 3. Claimed that she's the person that enters that information into the system and that she doesn't remember my name (LOL). Please use any plumbing or HVAC service in Comanche County besides this one. Save yourself money and headaches. read more

We had a clog in our sewer line so we called Pippin Brothers. We had an amazing technician named Ron come out first thing in the morning. He explained everything in detail and went above and beyond in his job duties! I couldn't be more pleased with the service we received! read more

We bought a new AC unit from them 2 yrs ago. So far this summer it has broken twice, and they expect you to wait days in 100 degree weather until they can get to you. Was told I can't call anyone else because it would void my warranty. They shouldn't sell something they don't have the time to service. Was also told any issues with the unit would be covered under the warranty but they still want to charge me to come out! read more

Absolutely the worst plumbing company EVER! They "repaired" an outdoor water faucet, then, while still under warranty, 11 months later, it broke. I called them, they confirmed it was under warranty and came out and "repaired" it again. The plumber actually identified the original Pippin plumber who did the original work and chastised him for his shoddy work. Once the repair was completed, a crew came out to repair the wall in the study. They finished on the Friday before Mother's Day. On Mother's Day (2019) as we were heading out to dinner, I walked into our study and noticed it was under water. I called Pippin to fix it and their initial response was that we would pay holiday rates if they had to fix it. They encouraged us to wait until Tuesday, the earliest they could get a repairman to the house. After reminding them that they had just finished "repairing" it, they send out a plumber at no cost, well, almost no cost. A few months (6-8) later, I was unable to turn off the new faucet. I called Pippin again and was told that they only warranty their work for one month! So we spent another $200 to have another plumber come out to repair it!!!! Oh, wait, did I mention that they refused to take responsibility for the flooding caused by the second repair? Their lawyer called after I spoke to the manager (months later) and told me that they were not responsible for the damage!!!! It could have been the parts manufacturer, the parts distributor, the party selling them the part. When I asked if they had installed improperly the first time, necessitating a second visit, the waffled but refused to pay for the damages (over $14k). So months after the event we had to use our insurance to pay for the damages. That included a study, a bathroom, a hallway, and the master suite. They are worthless and completely unreliable, not to mention more expensive than others. I would recommend buying a boat before recommending Pippin Bros repair anything! read more

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My mother in law call them for fixing her toilet it was leaking and they come next morning and change it and charge us $403 for just changing a ring total 15 minutes of work and that ring is $6.5 I will understand there's hourly rates for the technicians but $403 for just changing a ring they are taking advantage of old people and charge them high price I will not recommend anyone and I will call BBB about this I try several times to talk a manager and they said he is not here and don't solve this I don't think this is right read more

We had a couple faucets leaking. They were both very old and decided to upgrade both. Called around and settled on Pippon brothers. We are very happy with the service and outstanding response! read more

the worst plumbers in oklahoma!!! let carbon monoxide escape back into the home for over a year after i paid almost 10,000 dollars to get it fixed!!! austin and his crew are a clown show and clearly don't understand the plumbers code!!! i suggest you call someone else!!! mark the owner cares even less after you call to complain. he tries to blame you for everything instead of taking responsiblity. horrible owner!!! zero customer service!!! this place is a scam!!! worst customer service in america!!! tamyy is terrible as a receptionist also. read more

Had a septic issue in a rental i manage, called pippin brothers even tho i have had issues in the past because they usually do work fairly fast. It was a week and a half before they started. Was told worse case scenario would be 8 business days and $18,000. took over 4 weeks and final bill was $32,000. Honestly i would have continued using them for large difficult projects because they do have the manpower and equipment, except after calling me back about the final bill, they forgot to hang up the phone again- 3rd time this has happened. Third time i have listened to their Service coordinator and other office personnel trash talk me and other paying customers. If they talked like this in public i do not believe they would be in business much longer read more

They are friendly and very knowledgeable. They came out and fixed our toilet quickly. Steven and Robert were our repair persons. Soooo nice and polite. JOB WELL DONE!!!! read more

Summary is they quoted me $2500 for something that made no logical sense to them being there. My friend was waiting for them to arrive, said the guy was rude and talked down to her when she even was confused at what the guy was suggesting. I have a slab-leak from the hot-water, and this guy said the leak is coming from the outdoor spigot, and gave me an estimate of $2500 to fix it. Either this guy legit didn't want to do the work, or he thought he was going to get over on us, either way I fired them immediately. read more

Purchased a home which was supposed to have had repairs done by Pippin Brothers. Everything they did was horribly done if it was even done at all. When we called to ask why items still weren't working the lady who answered was RUDE and tried to charge for them to come again (obviously they don't guarantee their work!). Worked it out with the seller and Cody came out. He was so unprofessional, rude, and incompetent it was actually embarrassing for the company. I would highly recommend J&J Burk and avoid the headache of this unprofessional company. I wish the seller would have read the reviews before going with this company. read more

If you like to spend more than necessary, don't need itemization, like being lied to, use Pippin! Cold and need heat, but don't mind freezing for a week, use Pippin. Have a chronic illness, and want to wait? Use Pippin. They don't work weekends either. Too big for their ego. 7 days without heat. Called wed. Came th. No part near by anywhere, they said. But, before the storm on Tues it will be in. Got an outrageous estimate, asked for details, you know very difficult questions, such as how much is the part, how much is the labor. They can't tell me for some reason. Only the electrician has that info and I'm sorry he has no phone that he can use to call you. He'll call tomorrow morning. Really? Seriously? Go somewhere else. It all makes perfect sense to them that they can't provide any information. No thank you read more

Terrible company. Didn't notice Freon was low when they "inspected" the AC. How do you not check a major component to how an AC works and say your professional? Then tried to charge when they were called back out to do the job they were originally paid for. Then they "fixed" the piping on the fire place, first use and it leaks. Terrible company terrible service and the definition of incompetence. read more

If I could give this company a 0 I would. They've been of no help and can't even manage to call someone back on putting an HVAC system and plumbing in a 4,400sqft house, their loss. 3 years ago we called them out to do an estimate while we were building our house. They came out, measured the place and we were told we would be contacted within the week. A week goes by and nothing. Called to see about the estimate and we were told they would leave a message with someone. Never heard back. Called the following week, same thing. 3 years and not a peep from them. Called just now to get an estimate on having an AC worked on in a Modular home we own and was told they don't work on A/Cs in modular homes, they can't help me. They don't know who can help me. read more

First cold day of the year - went to turn the furnace on and no heat... we'd used Pippin Brothers before so gave them a call first thing in the morning and they had our heat back up and running before the close of business. The only way they could have been better is if they had an Electronics Technician or Electronics Shop that could have replaced the two burnt out resistors on the Control Board instead of replacing the entire board (a repair that including tech service charge would have been less than $100 instead of the $500 part replacing the entire board). However, I'm not that good at electronics work anymore so we paid the top dollar... which is what all the service companys depend on these days. AS for the Service Technicians - friendly, clean, professional, and competent. Can not complain at all about the service technician at all. Both of the technicians we have encountered from Pippin Bros have been wonderful to deal with. No problems or worries inviting them into my home at all. Both encounters resolved the issues quickly and the technicians also did a complete review of the system to ensure no other problems were lurking in the shadows before leaving. Will use Pippin Brothers again in the future for sure. read more

Warning: Rip off. Too expensive. They will price gouge you. I do NOT recommend. This review is for two separate visits because hey, anyone can deserve a second chance. Here goes: They will arrive unprepared and without all the needed tools and supplies. They wIll not do what you ask them to do but will instead perform an inspection of all the things they want to do - and if you say you don't want all that just do what I asked for, they will still charge you for showing up and still not do what you wanted in the first place - and the quote they give you for their list will be at commercial prices instead of residential prices - which is in the thousands of dollars for simple repairs. They will quote you almost $600 to fix a clog because they can't get through the clean out (sounds like an ineptitude problem on the plumber's part) and must remove the toilet first even though you were told it would be $99 to unclog a toilet. When you ask how do they come up with that $600 figure, the response will be that they have a book with all the prices in it. (This left me wondering who comes up with these arbitrary prices.) (For the record, a new wax seal is around $5.00 and it takes probably 5 minutes to remove a toilet. It's literally 2 nuts and bolts. With that in mind, I don't understand why it's almost $600 to go this route - even if the new wax seal is super fancy and costs $20 or $30.) They will say you need a new toilet even though the one you already have was installed just a few months ago and there's nothing wrong with it. I don't mind paying a fair price for the work, but being price gouged is unacceptable. I would give zero stars if I could based on their prices alone. I cannot speak of their actual work because I would not let them do any work due to their exorbitant and highly excessive prices. I cannot stress enough how much I do NOT recommend Pippin Brothers. read more

Too expensive. I truly don't know how they're going to last through this recession, because the ridiculous prices they quoted me, after telling me the service call would only be $39, but no, it was $49, then gave me an estimate of $900 to fix an emergency plumbing issue. Clogged pipe. Can't use the shower or toilet. For them having to pull the toilet because they couldn't locate the 2 way clean out, and that required them to pull the toilet, $900. I went to Andy's, and it cost $143. They fixed everything and it was for a fraction of the price and they charge $90/hour. They were professional, polite, and fast- more importantly, they didn't price gouge me. Pippin brothers needs to know and understand their demographic, because if they simply served wealthier people or businesses, then I get the pricing, but that's not what this was. In this economy, maybe be a little more humane in approaching people who, especially now, can't afford premium prices when, according to these reviews, the service and quality is absolutely terrible. read more

$30 to show up for 5 minutes, tell you what's wrong and then tell you the price is $350 regularly or $250 if you sign up as a "member" and give them $15 a month every month. No. I had the problem fixed for less than a $100 by another plumber. Why would I give you $15 a month forever when this is the first time I've had to call a plumber in 6 years? Their prices are completely unreasonable for residential customers. They should stick to only corporate or businesses. read more

My experience was more like the "Pimping Brothers", they came out on a Sunday @ $138 off hours flat rate. Then the total to fix a leaking outside pipe would be $215 only to not have it fixed and was told something else was wrong. The next day the price went up to $309 and then finally $468 after it was repaired. read more

I needed a standard water pressure test at my house. There's nothing to 'look at', there's no need to estimate anything, just come out for a few minutes and hook up a gauge. Excuse #1: We have to come out and 'look at' your house and 'estimate' how much work needs to be done. And that will be $29.95 for us to come out. Excuse #2: "We don't have a price list for that service" (Maybe you could get one? Especially for something that simple?) I called another local plumber in town. Within 30 seconds I got the price for a pressure check and an appointment time for the next day. (That's how customer service works. No upsell, no excuses, no B.S.) read more

Over priced company taking advantage of the unknowing. They charged me over $600 to replace a kitchen sink faucet. They told my wife over the phone the the pipes and faucet where leaking and needed to be replaced. They were really talking about the feed lines( you know the little screw on lines that cost $10) no real plumbing expertise needed. When I asked for the brand of faucet they installed they would not tell me. Sounds like someone is hiding something... read more

Outstanding service in the phone and in personal. Dusty quickly identified and fixed the problem at a reasonable price.

Had a leaking toilet last night , called the office first thing this morning and was able to get me seen first thing in the morning. Office called to let me know the technician was on their way. Technician was very polite and professional. Didn't try to sneak in extra costs. One thing I noticed is he wore boot covers when coming in and out of my house.... Wow! What a great company, taking care and respect for their customers! Hopefully We don't have anymore plumbing issues but now I know who to call. read more

I called at 8:30 to request plumbing service and a technician was here by 9:30. They called me when they were on their way so I didn't have to worry about waiting around for them to show up. The technician was very courteous and professional and was able to resolve the issue within a few minutes. He checked several additional things to make sure we didn't have any hidden issues that may cause problems later. Will definitely be calling them again if needed. read more

Great service as usually, highly recommend the tech and the company!!!!!

Had new counters put in with an under-mount sink. The contractor showed up that morning ready to work, (even though I was not notified ahead of time) so when they finished putting the counter and sink in, I needed a plumber - and in a hurry! The contractors said they would not re-install the sink drains/garbage disposal or faucet after installing my counter. I called Pippin Brothers and they sent someone out to save the day. Their plumber was quick and professional. read more

They came into my house and did an Amazing job getting my Central heat and air done. There professional level ofwhat needed to be done was like watching a NASCAR Pit Crew... I Highly recommend them to anyone that wants a quality job done right the first time hands down!! read more

We recently spent over $21,000 on a new heat pump, duct work and insulation from Pippin Brothers. Our experience was frustrating to say the least. The job was to take 3 or 4 days...it wound up taking OVER SIX WEEKS, and still things are not finished. They made huge messes inside and outside of our house and left them for us to clean up, used my personal tools that were in the garage without asking, left sheet metal screws and nails in our garage and driveway, missed appointments, left things unconnected and generally displayed a level of incompetence and unprofessionalism that still has us scratching our heads to this day. At one point they cut a 2 foot X 2 foot hole in our office wall and left the resulting mess for us to clean up telling us they couldn't clean it because their shop vac "won't pick up dust". Then they came back a few days later and patched the hole with duct board and an ugly metal grate because the noise was too great in the room. The unit itself is crooked in the wall and leans to one side. They managed to crush the air box on the bottom of the unit (where the air filter resides) so that the door doesn't shut completely or seal. They also beat the walls up around the unit so much that we will have to have someone come and patch them. Now that we've paid them, we have so much dust in our house that we literally could dust every other day. Our salesman spoke to the owner who told us he would address this problem when PSO paid us the money for our energy rebate. Well our PSO rebate came Mark Pippin (the owner) called to let us know that he didn't intend to fix our dust problem after all. When I mentioned how bad the dust was, he told me that "I've got dust at my house too...I just have my housekeeper clean it every week". Unfortunately, we DON'T have a housekeeper. So basically he lied to us so he could get our rebate money without having to fix our problems. Even though we paid Pippin Brothers to seal our duct work, when PSO did their follow up test, they found higher levels of air leakage than what they consider optimal. No doubt this explains some of the dust we're seeing in the house currently. And that's currently where we stand with Pippin Brothers. These guys show you a lot of guarantees during the selling process to get your business...but those guarantees are worthless if the company won't honor them. We saved for a long time to replace our old HVAC system. This should have been a relief to us when this work was finished. But this experience has been truly frustrating and downright depressing. Buyer Beware. read more

Undoubtedly professional and knowledgeable, but way too expensive. Near criminal prices. Was installing a new fence and accidentally augured through a sewer pipe. I dug it all out and saw that the pipe was still functional, but had a crack and hole in the top of the pipe. Not an emergency as my tenants were still able to use water with no problem. I do 98% of all my repairs on my rentals, but this particular time I had equipment rented and family and friends helping me put up this new fence. I had no time to spare. So I called Pippin Brothers. First I'd ever used them. I had the problem identified, the hole dug, and all that was needed was two fernco couplings and a 3' long piece of sewer pipe. They wanted $750 to repair it. I may have been busy, but I was not about to give my hard earned money to these people for a 10 minute repair with $29.55 worth of parts. It gets worse. While one guy was figuring up the repair cost, the other proceeded to cut out my pipe that was still functional!!!!! So after my FUNCTIONAL pipe was cut out and slamming me with a near $800 repair for a 10 minute job that I had done most of the work on (digging) and for $30 after tax for parts I tell them no way in hell. Well, they got my hard earned money anyway. Charged me $150 to come out, leave me with a hole filling with sewage which forced me to turn two tenants' water off, and taking me from my fence project that was on a tight deadline. To top it all off, a couple days later they send me a post card saying how much they appreciate my business. I bet they do. $150 for a couple guys to come out for five minutes and then leave [me high and NOT dry - covered in raw sewage]. I should have taken them to small claims court for my $150 back. Never EVER again. read more

Pippin Bros Home Service provided excellent service on our home. Shane Little was professional, polite and customer friendly! Thank you for normalizing our home within an hour... will call again if needed! read more

We have been without hot water for over a week. The hot water went out over the weekend. We called the following Monday only to be told it would be Wednesday afternoon before they could come assess the problem. We waited and waited and waited on Wednesday and finally called Pippin Brothers at 5:00 asking if they were still coming out. We were told they "called" and left a message that they were running late and wanted to know if we wanted to reschedule for another day. No record of the call from Pippin Brothers was recorded on our cell phones and no messages were recorded. Dispatch made another appointment for Friday morning. Pippin Brothers said a part was needed and could probably get it locally in Lawton. After Pippin Brothers came back saying they couldn't find the part in Lawton, they said they would order it but wouldn't be able to replace the part until Monday. Monday morning goes by and Pippin Brothers do not show up. We called and were told they were at another site and would be here in the afternoon. Now it is almost 4:00 and still no Pippin Brothers. We call again only to be told the part had not been delivered. Now they are saying it will be tomorrow. We realize some of this is out of Pippin Brothers control, but lying about trying to call, or making promises they can't keep is all on them. We will never call Pippin Brothers again. read more

Jason W. and Pippin Brothers have been some of the most professional, courteous, and reputable service providers that I have ever used. They installed a complete scale prevention and whole house filtration system that made a noticeable difference in the quality of our tap water almost immediately. Their prices were also very competitive. I've also used them previously for some plumbing concerns and they provided the same excellent, quality service. read more

A heating unit was installed in my mother's home. She is very happy with the superb service she received!