1. Pipers Smoke Shop Malvern

0

Malvern, PA

Cancel

Open app

Search

Pipers Smoke Shop Malvern

5.0 (3 reviews)

Pipers Smoke Shop Malvern Photos

More like Pipers Smoke Shop Malvern

Recommended Reviews - Pipers Smoke Shop Malvern

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

9 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

7 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Pipers Smoke Shop Malvern

Smoke N Vape

Smoke N Vape

2.6(5 reviews)
6.5 mi

Absolutely appalling customer service. I came into the store to purchase an item I had seen earlier…read morethat morning, but I hadn't had my card with me at the time. Instead of receiving even basic courtesy, I was met with an incredibly condescending, hostile, and disrespectful attitude from Evan. As I was expressing my frustration over the situation, Evan looked at me and said, "I get it, you're going through withdrawals." I was completely speechless. That comment was not only false, but deeply insulting, unprofessional, and entirely inappropriate. There is absolutely no circumstance where it is acceptable for an employee to make degrading personal assumptions about a customer. Rather than attempting to help resolve the issue, Evan chose to belittle and mock me. His demeanor throughout the interaction was arrogant, dismissive, and openly hostile. It was one of the worst customer service experiences I have ever had. I spend a significant amount of money at this establishment, and I refuse to be treated with that level of disrespect. I will be reporting this incident to management because no customer should be spoken to in that manner. The only reason I am not taking my business elsewhere is because of the wonderful young woman who works the morning shift. She is consistently kind, professional, respectful, and genuinely helpful. She represents exactly how customers should be treated. If not for her outstanding service, I would never return after my experience with Evan.

0 out 5 stars…read more Absolutely appalling customer service. I came into the store to purchase an item I had seen earlier that morning, but I hadn't had my card with me at the time. Instead of receiving even basic courtesy, I was met with an incredibly condescending, hostile, and disrespectful attitude from Evan. As I was expressing my frustration over the situation, Evan looked at me and said, "I get it, you're going through withdrawals." I was completely speechless. That comment was not only false, but deeply insulting, unprofessional, and entirely inappropriate. There is absolutely no circumstance where it is acceptable for an employee to make degrading personal assumptions about a customer. Rather than attempting to help resolve the issue, Evan chose to belittle and mock me. His demeanor throughout the interaction was arrogant, dismissive, and openly hostile. It was one of the worst customer service experiences I have ever had. I spend a significant amount of money at this establishment, and I refuse to be treated with that level of disrespect. I will be reporting this incident to management because no customer should be spoken to in that manner. The only reason I am not taking my business elsewhere is because of the wonderful young woman who works the morning shift. She is consistently kind, professional, respectful, and genuinely helpful. She represents exactly how customers should be treated. If not for her outstanding service, I would never return after my experience with Evan.

Photos
Smoke N Vape
Smoke N Vape
Smoke N Vape

See all

Pipers Smoke Shop Malvern - headshops - Updated October 2026

Loading...
Loading...
Loading...