Jay was awesome from start to finish! Communicated with us every step of the way on a multi day job. read more

Had Jay at Pipeline Plumbing replace the kitchen faucet and install an RO system. He was responsive to all my questions, knowledgeable, courteous and mindful to not make a mess in the house, and had very fair and competitive pricing. He even came out the next day for a follow-up issue and resolved it quickly. I'm happy with the service and would use him again if the need arises. read more

My husband called Pipeline for an estimate on a leak we discovered in our daughter's bedroom. Jay recommended that we get a leak test first. Unfortunately, the place he recommended was not available so my husband called Conejo Valley. Paul arrived two hours later. After confirming the leak, he estimated the repair cost at 4k, potentially reaching 8k. My husband didn't agree so he called Jay who arrived in 20 minutes. He spoke to Paul, looked at the issue, then provided us with an estimate that was far more reasonable and made a whole lot more sense. He then spent some time explaining what to expect when he returns. We very much appreciated Jay's flexibility with our schedule by delaying his start time so I could drop off my husband at the airport. When he arrived with Daniel, they first prepped the work area and covered our floors from the front door to our daughter's bedroom. Jay kept me informed of their progress, showed me the issue and explained how it happened. When the work was complete, everything was cleaned as if they were never there. Jay was just amazing -- responsive, honest, knowledgeable and fair. He and Daniel were so professional and careful as they walked in and out of our home. I found out later that he was also keeping my husband (who was in Chicago) continually updated by text with pictures and videos. Most importantly, our Frenchie pups absolutely loved Jay and Daniel. They were so sweet to give them some play time when they arrived and before they left. After all that, how can we not become loyal customers to Pipeline? Highly recommend!! read more

Jay was excellent to work with! He was professional, friendly and fast & easy to communicate with. He successfully and quickly replaced our old toilet as well as our pressure water regulator and valve. We highly recommend and would definitely use his services again. read more

Jay came over to our house to replace the main shut off valve to the house. Jay was on time, was very friendly and knowledgeable. He did a great job and we would definitely recommend him to anyone that we know that would need help with plumbing. read more

Do yourself a favor and have Jay help you with your issue. He's the nicest guy and super great to work with. He's now in my contacts as "our plumber". Thanks Jay for a wonderful experience! read more

A++++ Jay is the most straightforward, honest professional you will find in any trade - extremely knowledgeable, no job too big or small, he will never try to upsell or swindle you. He has done everything from entire kitchen/laundry remodel, including gas lines and rerouting appliances, to quick drain clean out for us. We love Jay! read more

I had Jay out for two separate plumbing jobs--replacing my water heater and later fixing a leaky spigot in my garage--and both experiences were excellent. Jay was always on time, prompt, and very professional. He was also incredibly nice and took the time to explain what he was doing. His pricing was fair and affordable, and the work was done right. I highly recommend Jay to anyone looking for a reliable plumber. read more

I was able to schedule their service and estimate via email. Jay came did his work. Friendly and expedited, no BS. I highly recommend their service read more

amazing service with a personality. How refreshing it is to have a tradesmen who is well-versed in his craft. I needed a broken pipe in my garage Replaced and repaired. He did wonderful and I was very pleased with the quality of the repair and the great price that he gave me. From one veteran to another I want to thank him again for his service to our country. It was a pleasure to find a plumber I will be calling through the years for any of our plumbing needs for my family or my friends. I highly recommend this individual for any buddy who's looking for quality work and an honest price with great service added a very rare combination these days. Thank you so much! read more

Awesome response time, communications, and work! Highly recommended! We will be using them again!

Excellent customer service! Knowledgeable about electric heat pump water heaters, helpful explanations and advice. Thank you, Jay!

Jay is awesome. Came by to fix my toilet leak and seal. He was in and out. Super efficient and professional. I would highly recommend him. Great pricing with a great attitude. read more

Jay has serviced both our home and properties that we manage. Has definitely saved me multiple times with issues. Very knowledgeable and our first call for any plumbing issues. Fairly priced. Thanks for decades of service! read more

Very professional, knowledgeable, reliable and punctual. Provides a thorough explanation of all work prior to the project kicking off to ensure client expectations are met. Extremely happy with the work performed. read more

Had a leak coming from the top of my shower. Jay came out within an hour and had the problem fixed promptly. Left the area cleaner than what he found it. He was very informative and professional. Really appreciate his quick response and professionalism, will be using him for any future plumbing needs. read more

Pipeline did a great job. Reasonable pricing. We're happy. Highly recommend them your plumbing needs.

Jay at Pipeline is extraordinary. I always feel confident that he can take care of the issue. He is the sump pump king! He is extremely reliable, very smart, and always professional. Highly recommend! read more

Pipeline installed our Noritz tankless heater, and has serviced it over the last 12 years. They have always been cooperative and quick to respond. read more

Had a new tankless water heater installed by Pipeline Rooter and Plumbing. Jay and his crew did a great job at a fair price. Highly recommended. read more

Jay is awesome! Not only is he punctual, nice, knowledgable, and professional, but he is incredibly honest. Let me explain... Along with some other repairs, I told Jay I needed a new instant hot water heater and garbage disposal. Jay could have obliged and charged me accordingly. Instead, he asked if he could take a look - and ended up servicing the hot water heater and fixing the garbage disposal, saving me quite a bit of money! Great guy and great company. read more

I've used many plumbing companies in Los Angeles in the past, and here's what I've gotten: a plumber with a bad drinking problem, one who stole, one who set fire to the insulation in my partly constructed bathroom (and was very angry that I fired him), one who couldn't figure out how to install a new toilet and one who couldn't do a simple repair on a faucet. Fortunately, I then found Jay, who not only knows how to do every conceivable plumbing job but arrives on schedule and does what he promises. He doesn't bullshit or overcharge and he really cares about the outcome. Like his other clients, I trust his advice and his work. I also hope to God he never retires because I can't imagine finding another plumber, let alone one who's comparable. read more

I have been using Jay for about 6 years for both my commercial buildings as well as residential services. I have been fooled in the past by other dishonest plumbers and would pay twice the price for Mickey mouse jobs. That was until a friend of mine recommended Pipeline Rooter and Plumbing. 2 of my Locations had issues with tankless heaters and he came immediately, took a look and knew exactly what was wrong. Needless to say i was very pleased. These guys are knowledgeable in the trade. The owner is an honest guy and very dependable. If you need a plumber, these guys are it! I will never use any other plumbing service again! read more

Besides for Jay being a great guy, he also gives excellent service. We use Jay regularly for all types of plumbing issues in our buildings. He is very honest and efficient. Thank you for your great service. Josh read more

Not only is Jay a super nice, laid back guy, but he's probably the most honest plumber I've ever used. He's done both big and small jobs for us over the years - everything from installing new faucets to re-lining the sewer drain to the street. Whatever it is, he lays out all the options, never pressures you, and usually has something interesting to chat about. read more

Great service. Jay was super communicative and his guys came in to fix the air gap problem in my kitchen sink related to a faulty dish washer/garbage disposal connection. I also asked them on the spot to snake my nasty shower drain while they were there and they did so happily and efficiently. Props to these guys. read more

I continue to give Pipeline a 5 star! I just used Jay again to install a tankless water heater! So pleased with his work and professionalism! I tell everyone about jay and the great work he has done! He even came back a few days later because the pressure was weird on a faucet but it turns out it had nothing to do with the work he had done but something that just needs to be replaced. The best thing I like about working with Jay is that in whatever he does, he never pressures me! He told me it was a simple thing my BF and I could probably do ourselves though he would be happy to do it too. Thanks again Jay for the great work! read more

Jay has been amazing! We've been using him for the 5 years at our home and at our business. He installed our tankless water heater and comes every year to flush it out. He re-did all the terrible plumbing that another contractor put into my office. He has installed my Delta touch kitchen faucet and a number of other plumbing fixtures in my house. He is my go-to guy for all things related to water! He is always on time and available. He gets the job done right all the time. read more

As a first time homebuyer I was really nervous about having any work done on my house. Would I know if the price was fair? Would I know if the people I hired were being honest with me about what was needed? Would the work be done properly? How would I know? Jay helped ease my worries by suggesting that I email him a list of what needed to be done and photos of things I was unsure of. He replied quickly, gave me a quote for the work and agreed to come by the next day (a Saturday!) to take care of everything. When Jay showed up I was immediately at ease - you can tell right away that this guy is honest and fair. Jay is all about his client and he not only explained to me what he was doing, why he was doing it and what it would cost - he also helped me by showing me how to do things myself instead of having pay someone else to do them. I highly recommend Jay! read more

Jay is awesome! He was really great to work with and I appreciated his laid back attitude, jovial and authentic nature and just being upfront and not overcharging me. I loved to support Him and His business and not get gouged by some bigger company. He's done a bunch of work for me, dealth with me fairly and didn't nickle and dime me. I appreciated that he told me everything up front and that they got the job done by when he said. Thanks Jay P.S. he also gave me a great referral to a great contractor CA restoration and construction read more

Because of the many positive posting on Yelp, I called and spoke with Jay about an estimate. My home is in Beverly HIlls which is right next to West Hollywood and I was surprised he wanted to charge me for an estimate! Give me a break! I told him I found him on Yelp and he said because I'm out of a 3 mile radius he would charge for an estimate! I guess things must be good to turn down business. Anybody who is this pricey for 1 or 2 miles out of his beloved 3 miles radius, must be a high charger anyway. I will look elsewhere. read more

I used Jay to install a better kitchen faucet in my apartment than the building would have sprung for. He was easy to schedule with, kind, quick and reasonably priced. Can't really think of a thing to complain about, so I'd recommend giving him a try. read more

Jay was great -- everything I want in a plumber. Fast, friendly, considerate, and about half the price of the competition on Yelp. Plus he actually showed up at the exact time he promised -- no 2-4 hour "window." I'll definitely use him again. read more

I have a zero tolerance for unethical businesses and Pipeline is one of them. My Noritz water system broke down a few weeks ago so I called Noritz asking them what to do. As it is still under warranty they advised me call a plumber and they would pay the bill. Awesome! They gave me a list of a few plumbers in my area and after reading a few reviews on Yelp I decided to go with Pipeline. First, despite what Noritz told me, Jay from Pipeline told me that I had to pay him directly and then deal with Noritz to get reimbursed. Fine, why not, I did not really care at that time, I just wanted my hot water system to be fixed so I wrote him a check. Then I contacted Noritz explaining them the situation. They said they already issued a check to Pipeline to pay for the service but if I would get that check back they would send me a new one. So I called Jay..... This guys is the RUDEST person I ever talked to. He REFUSED to talk to me. Every single time I tried to have a conversation with him he would say "invoice number!". Can you look by my name? "Invoice number!". Can you look by address? "invoice number!" Can you look by date of service? "Invoice number!" Can you look by check number? "Invoice number!". I am not joking that he was acting like a real robot, repeating over and over again "invoice number! invoice number!" So anyway, I found that invoice and emailed it to him..... many times. He never got back to me. Clearly that guy did not want to send that check back.... I contacted Noritz again and we quickly realized that this guy does that all the time : Cash the check from the client and then cash the same amount from Noritz. What a crook! Long story short Noritz issued me a new check and they are now dealing directly with Jay to get their money back... Not my problem anymore. But I am very disappointed by that type of behavior. I will definitely not used Jay's services again nor recommend him to anyone. read more

Jay came out to hydro-jet my very clogged, old pipes recently. He did a great job (I have to have this done every 18-24 months) and was half the price that my previous "regular" plumber charged for the same service. It's a relief to me to have a new plumber that's honest, friendly and reliable. read more

Jay came within 30 minutes to root out my main line. He was affable, intelligent, and capable. We had conversations about future work, but only as initiated by me. He said he's done over 400 tankless water heaters, including one for my neighbor. I'll talk to my neighbor, and, unless you see an update to this review, that means Jay did good work for him. I'll definitely call Jay back when I've got more substantial work to do. read more

We've been using Jay for our 100 year old house in the Hollywood Hills for over a decade now. He's an intelligent guy and a great plumber. He's done just about everything for us over the years, from install a toilet, to fix a leak, to trenchless sewer repiping and servicing our inline water heater. He is quite busy, so if it's not an emergency, it can take a day or two to get on his schedule. Well worth it, though. Plus unlike other plumbers we have used, he's pleasant and professional. read more

Jay came to my house Saturday and unclogged the main sewer line. He worked the line from a different "access point" (or whatever those things are called) than the previous rooter business. And it turned out this part of the line hadn't really been cleaned before. He and his machine worked for quite a while (the other company just came and did a quickie job that had to be redone more than once a year) and did a super job. He also told me that tankless water heaters need maintenance - especially mine that another company put right by the exhaust for my clothes dryer! I wish I'd have used Jay for that installation. He is excellent. read more

Jay was courteous, friendly and got the job done quickly and with a great attitude. His prices are very reasonable and I'm going to call him to work on 2 of our bathroom remodel projects. It's awesome to find a great plumber to work with in this city of fly by night companies! read more

I am very happy with the service, product and price I received from Jay and Pipeline Plumbing. I had a tankless water heater installed at my home. Their price was very competitive and they were easy to work with, arrived on time and got the job done in a timely manner. The unit looks and functions great so far, my bill dropped considerably in the first month, so it appears they did the job right. I will absolutely call them for my future plumbing needs. read more