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    Pinners Flower

    2.5 (4 reviews)

    Pinners Flower Photos

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    3 years ago

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    Johnson's Gardens - Flowers I received

    Johnson's Gardens

    3.6(21 reviews)
    5.3 mi
    $$

    Great selection, great service. Suffolk is lucky to have such a garden store in the area. Not…read moreonly are the selection of plants plentiful, but inside you could find a gift for yourself or anyone that would like a gift from a super unique garden store. Don't miss this one.

    I ordered the Premium "This Magic Moment" Sympathy Bouquet online for my best friend who had just…read morelost her brother. The online picture showed an arrangement of all roses, which is precisely what I paid $95 plus a $20 delivery fee for. When my friend received the bouquet and sent me a photo, it looked nothing like what I had ordered. The arrangement included daisies instead of being composed entirely of roses. When I called the store to address this, Tim, the owner, immediately became defensive. Instead of listening to my concern, he dismissed it, insisting there were 12 roses in the arrangement and telling me to have the recipient count them. I explained again that what I ordered was an all-rose bouquet, not a mixed one. His response was to cite the small disclaimer on the website about substitutions. While I understand substitutions may occur, it is not acceptable to charge a premium price for a whole rose arrangement and then substitute with daisies. What I found most troubling, however, was Tim's attitude. Rather than taking responsibility or even offering to make it right, he repeatedly defended himself, referenced his 88 years in business, and ultimately told me not to use his shop again. For an owner to respond that way to customer feedback, especially in such a sensitive situation, is unprofessional and deeply disappointing. I will never use this florist again, and I strongly caution others: unless you are willing to pay a premium price for roses and end up with daisies, take your business elsewhere. The flowers were not what I ordered, and the dismissive, argumentative customer service from Tim, the owner, was even worse.

    Photos
    Johnson's Gardens - What I received

    What I received

    Johnson's Gardens - Haven't gotten the professional detail shots yet, but here is a quick shot of my bridal bouquet from johnsons gardens

    Haven't gotten the professional detail shots yet, but here is a quick shot of my bridal bouquet from johnsons gardens

    Johnson's Gardens - Flowers I ordered from Johnsons

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    Flowers I ordered from Johnsons

    The New Leaf - Bud vases used on the cocktail tables

    The New Leaf

    4.6(31 reviews)
    18.4 mi
    $$$

    MAKE THE NEW LEAF YOUR "FIRST CHOICE" FOR FLOWERS!!!…read more ... is what's requested in "About Our Company" -- and I must emphatically agree! They DO, as also stated, "go the extra mile to make your floral gift perfect." Shopping online from Maine, theirs was the 5th or 6th on-the-ground real, in-town (vs. online) floral shop I researched, following discovering them here, thanks to Yelp. Nobody offered what was shown on the typical FTD or Teleflora, it seemed. Only, I needed something special for my friend, who'd suddenly lost her husband. Arrangements offered by others weren't right for my artistic friend's elegantly designed and furnished home and tastes, nor the expression I'd hoped to achieve. THE NEW LEAF's, however, were phenomenal. I was blown away! Never had I seen such beautifully designed arrangements -- indeed, "beautiful floral designs" -- which is why I chose them. I selected "Soft Serenity" for the balanced trio of greens, lilac and whites, and balanced artful composition, too -- only to be sad seeing what'd arrived had substituted some yellow and other flowers. Uh-oh... Calling Dina with my disappointment, however, I was kindly offered either a refund or to send again. We worked closely to ensure that softly serene design I sought for comfort was replicated as closely as one can... I'm so glad I did! My friend was just over the moon with superlatives! While the first was nice, the second was absolutely Wonderful, she'd said. And just now on the phone she shared how the arrangement was simply Magnificent. "Wonderful" and "Magnificent" are pretty exceptional descriptors of their designs... All-in-all, a terrific value and experience. I've saved Dina's number for the next time I need something special for my friend in Virginia Beach.

    Fabulous local florist that knows the industry and understands customers' needs; they went above…read moreand beyond on a recent order for a friend that lost a loved one. At first visit, Sara and James were friendly, welcoming and knowledgeable. My vague wishes: "she likes low maintenance, maybe an orchid or an arrangement in the $75 range." She offered to create a fresh and unique arrangement in summer colors AND have an orchid dressed so I could choose; she even ok'd pickup outside of their normal hours. Turns out, I ended up needing it a day sooner...and they came through, calling to update me when needed. At pick-up, James said "I saw this peach double orchid and knew it was for your friend." That's personalized service at its finest!

    Photos
    The New Leaf - Each centerpiece was slightly unique and absolutely gorgeous!

    Each centerpiece was slightly unique and absolutely gorgeous!

    The New Leaf
    The New Leaf - The cocktail napkin used for inspiration

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    The cocktail napkin used for inspiration

    Pinners Flower - florists - Updated May 2026

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