Beautiful arrangement to congratulate my daughter and her fiancée. Same day delivery and the…read morearrangement was more beautiful than the photo.

Very poor delivery and communication. Flowers for our anniversary were not delivered. I contacted,…read moreand spoke to Cathy 3 times to confirm the order (4:30, 5:00, and 5:30pm) and delivery status, each time being assured that it's on it way, it'll be there any moment. Last two times Cathy spoke to the driver to confirm and called me back - again it'll be there any moment. Finally, as we're leaving for our reservation at 6pm it's determined that the driver forgot the order and it'll be another 15 minutes. I cancelled the order. Luckily, my wife was less upset than I was. I assume you need to pay for "timed delivery" if you want good service. Yes, Cathy apologized and offered to redeliver at no cost on Monday but the anniversary was over. Too little to late.

I ordered the Premium "This Magic Moment" Sympathy Bouquet online for my best friend who had just…read morelost her brother. The online picture showed an arrangement of all roses, which is precisely what I paid $95 plus a $20 delivery fee for. When my friend received the bouquet and sent me a photo, it looked nothing like what I had ordered. The arrangement included daisies instead of being composed entirely of roses. When I called the store to address this, Tim, the owner, immediately became defensive. Instead of listening to my concern, he dismissed it, insisting there were 12 roses in the arrangement and telling me to have the recipient count them. I explained again that what I ordered was an all-rose bouquet, not a mixed one. His response was to cite the small disclaimer on the website about substitutions. While I understand substitutions may occur, it is not acceptable to charge a premium price for a whole rose arrangement and then substitute with daisies. What I found most troubling, however, was Tim's attitude. Rather than taking responsibility or even offering to make it right, he repeatedly defended himself, referenced his 88 years in business, and ultimately told me not to use his shop again. For an owner to respond that way to customer feedback, especially in such a sensitive situation, is unprofessional and deeply disappointing. I will never use this florist again, and I strongly caution others: unless you are willing to pay a premium price for roses and end up with daisies, take your business elsewhere. The flowers were not what I ordered, and the dismissive, argumentative customer service from Tim, the owner, was even worse.

Great selection, great service. Suffolk is lucky to have such a garden store in the area. Not…read moreonly are the selection of plants plentiful, but inside you could find a gift for yourself or anyone that would like a gift from a super unique garden store. Don't miss this one.

MAKE THE NEW LEAF YOUR "FIRST CHOICE" FOR FLOWERS!!!…read more ... is what's requested in "About Our Company" -- and I must emphatically agree! They DO, as also stated, "go the extra mile to make your floral gift perfect." Shopping online from Maine, theirs was the 5th or 6th on-the-ground real, in-town (vs. online) floral shop I researched, following discovering them here, thanks to Yelp. Nobody offered what was shown on the typical FTD or Teleflora, it seemed. Only, I needed something special for my friend, who'd suddenly lost her husband. Arrangements offered by others weren't right for my artistic friend's elegantly designed and furnished home and tastes, nor the expression I'd hoped to achieve. THE NEW LEAF's, however, were phenomenal. I was blown away! Never had I seen such beautifully designed arrangements -- indeed, "beautiful floral designs" -- which is why I chose them. I selected "Soft Serenity" for the balanced trio of greens, lilac and whites, and balanced artful composition, too -- only to be sad seeing what'd arrived had substituted some yellow and other flowers. Uh-oh... Calling Dina with my disappointment, however, I was kindly offered either a refund or to send again. We worked closely to ensure that softly serene design I sought for comfort was replicated as closely as one can... I'm so glad I did! My friend was just over the moon with superlatives! While the first was nice, the second was absolutely Wonderful, she'd said. And just now on the phone she shared how the arrangement was simply Magnificent. "Wonderful" and "Magnificent" are pretty exceptional descriptors of their designs... All-in-all, a terrific value and experience. I've saved Dina's number for the next time I need something special for my friend in Virginia Beach.

Fabulous local florist that knows the industry and understands customers' needs; they went above…read moreand beyond on a recent order for a friend that lost a loved one. At first visit, Sara and James were friendly, welcoming and knowledgeable. My vague wishes: "she likes low maintenance, maybe an orchid or an arrangement in the $75 range." She offered to create a fresh and unique arrangement in summer colors AND have an orchid dressed so I could choose; she even ok'd pickup outside of their normal hours. Turns out, I ended up needing it a day sooner...and they came through, calling to update me when needed. At pick-up, James said "I saw this peach double orchid and knew it was for your friend." That's personalized service at its finest!

This is my second order from Ion Florist and Gifts. The bouquet is exactly as I hoped it would be!…read moreIt was very quickly delivered. It's always a challenge when you order flowers from 1000 miles away. I won't order from anywhere else in Chesapeake! Thank you!!

3 roses and several carnations for 99.00. Every co-worker agreed this is outrageous for size. I…read moreorder regularly from different vendors, never had a presentation this tiny. Flowers are pretty, but this was 120.00 with delivery.

Shoutout to Norfolk Florist for coming through like floral Avengers on my anniversary. I have the…read moreplanning skills of a goldfish and the panic of a man who definitely forgot to order soon enough. But these floral heroes didn't judge. They just smiled, worked their flower magic, and whipped up a bouquet so beautiful it made my wife tear up--which I think was from happiness and not the memory of last year's gas station roses. Fast, friendly, and full of blooming miracles. If Norfolk Florist ever starts offering "emergency husband support packages," I'll be first in line. Thanks again for saving the day--and possibly my future birthday privileges.

I ordered flowers in May for a family member in the hospital. Received a confirmation email with an…read moreorder date noted BEFORE I actually placed the order. Flowers never arrived. I called multiple times. Responded to the automated text messages. Nothing. Files a dispute with PayPal and they did nothing. Thanks for nothing Norfolk Florist.

So my husband first went in there for our anniversary. Specifically said don't want a Christmas…read morearrangement want something for an anniversary told them what I like. Got a mid Christmas bouquet with a lot of Christmas tree stuff in there we didn't ask for. We told them all of this and said we are gonna buy one more time and the lady had the nerve to tell us to be more specific. How was that not specific to begin with? Now on top of the bouquet I got for valentines, I got on the 14th so has been FOUR DAYS and it's already wilting. We paid 80$ for something we could have had at Trader Joe's for cheaper and got fast food after.

I really wish I could drop a picture because they took a request I made and knocked it out of the…read morepark! Twice!

I placed an order by phone from out of state, to be delivered to a friend in Smithfield. I had…read morelooked at Fleur de Fou's website to check out possible arrangements. When I spoke to the employee I asked specifically whether an arrangement can be made like a couple shown on their site. I told her I didn't want carnations; I wanted the autumn colors (orange, yellows) as pictured, sunflower if possible. I was assured they would make something close to the pictures. Except that it was a bouquet, what was delivered was nothing like any picture on the website. Carnations were included, no orange/dark yellow flowers, no sunflower. It looked more like a bouquet one could purchase for $25.00 at a grocery store, not for $75.00, which I paid. Appaerntly they aren't able to actually provide arrangements in containers/vases they show on their website.

Rude and dismissive! Denied servicing me because she assumed I had a budget without even asking!…read moreDue to asking for her to provide details on any wedding packages she had. Her website SAYS to ask about wedding Floral packages.. Very misleading and insensitive way to handle things. I was willing to pay whatever cost for my dress and FLORALS that I may love, but I'm glad that I can now spend my money on a business with more down to earth, kind people. Way to jump to conclusions!

I ordered flowers from California for a friend in Virginia, and the experience was amazing. The…read morebouquet was just as beautiful as the photos, and the ordering process was quick and easy. The staff on the phone were kind and very understanding. I'm so grateful they helped me send something special during a difficult time. Highly recommend!

Always excellent. Premium selection for 2026 Valentine's Day was perfect, and as advertised…read more Delivery was as requested. Great value for the special day. The only place we shop for a reason. Thanks!

I was in search of a same day arrangement to be delivered for a Homegoing service. After many…read morefailed phone attempts to locate someone who could accommodate, I came across Churchland's Village Flower Shop. I was assisted by Susan R. She listened to what I envisioned my final results to be. I described to Susan exactly what I was looking for. Susan was very accommodating and superseded my expectations! Thank you all for playing a role in providing comfort to the family!

This small flower shop is located inside Lawrence pharmacy. It may be tiny but they have a good…read moreselection of beautiful flowers. This is the third time I've purchased a bouquet for my mom and every time we are so impressed with how gorgeous the bouquet is! I called ahead and requested a spring birthday bouquet, I was so happy they were able to complete my order by the next morning, it was gorgeous! Who ever arranges the bouquets has a special talent! My mom loved her flowers, they light up our home! I will continue ordering flowers for special occasions from here. I also like that they deliver straight to your door as well. If you choose to go in the store to purchase, they do have several ready made bouquets available as well as single roses and other flowers such as carnations and balloons as well. I felt the pricing was affordable as well.

The staff were very welcoming, knowledgeable, and eager to help me find everything I needed. They…read morewere personable and exciting to talk with. I was even able to do something special for my mother, which was slightly unorthodox, and I'm very grateful they helped me accomplish this. Definitely going to visit again!

LOVE this nursery!! Plants are beautiful and their gift shop is adorable! They have all kinds of…read moregoodies for the garden or as gifts. Bird baths, bird feeders, seeds, garden flags, door mats, and more. They carry vegetable plants, hanging baskets and a variety of landscaping plants, shrubs and flowers. Prices are competitive to big box stores. Just get a better quality product here. All plants are grown in greenhouses on site. Super friendly and knowledgeable staff. I am always happy to support a small local business!! Highly recomended!