The individual at the checkout/billing area was extremely disrespectful and rude. It's disappointing when someone in a customer-facing position misuses their authority and speaks to clients in a belittling manner. Professionalism, courtesy, and respect should be extended to every customer, and unfortunately, that was not my experience. We will definitely be taking our children somewhere else. read more

Just took our daughter to pinnacle this morning for her first visit and everything went so smoothly! Our dentist Dr. Shaw was, kind, knowledgeable, gentle, and warm with our daughter. We are so happy to have found this dentist office and highly recommend!!! The office was also super child friendly and decorated very nicely. read more

Wife setup this dental appointment on the kids day off from school. Seems like a great place for little kids. They've got the TVs playing with kids shows. Mostly Disney stuff. All the staff I met were friendly and helpful. The facility looks clean and orderly. They took X-rays and one of the kids got a tooth extraction. If they accept your insurance, this is a nice place to go. Dr. Joi was a joy as well as the rest of the staff. read more

Pinnacle Pediatric Dentistry - Teeth cleaning area. - Pediatric Dentists Near Me - Houston, Texas

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Dr. Shaw Morrison and her team are a caring group. They take care of any fears the kids have, are clean, and are very safe for the times we live in. For instance, families are kept in separate rooms to ensure no cross-contamination. Appointments are easy, and reminders are always given. The quality of service, from cleanings to procedures, is A+. Thank you, Pinnacle Pediatric Dentistry, for going the extra mile consistently. read more

The Dr. Morrison and Her Team we're extremely kind and very caring. They kept us informed throughout the procedure and made sure we were comfortable with everything being done. They made the visit as enjoyable as possible. I appreciated that because I didn't want my child afraid of a dental visit if needed in the future. read more

My 4 year old had a couple of cavities. We got one done and it was a nightmare. She cried the whole time. That's not what bothered me though. They asked if I prefer to have her sedated at a hospital. (1) I'm not made of money and (2) no way. Went to a different dentist and she just talked with my daughter. As this new dentist was taking care of her cavities she told me little kids with baby teeth don't even had nerve endings in those teeth. They don't even feel it!!! Pinnacle wanted to charge me $$$$?? read more

PLEASE READ IMPORTANT NOTE Clean. child friendly staff and environment. with coin machines in the back and televisions on ceiling to keep the kids busy. Dr. Shaw is the dental pediatrician for almost all our children in my family (which is many) and she is trusted and respected. Very important to note ! Don't settle for putting silver caps on your BABIES FRONT TEETH !!!! I did not know their is caps that are white in the front and silver in the back ! So when they smile it's not silver beaming out !!!! My son did lots of work 11 teeth that included baby root canals, fillings, and caps. But when he was done and I looked in his mouth I was in complete SHOCK ! They are beautiful! Snow White top front four teeth and silver in the back. They look like baby vaneers !!!! She only put the fully silver caps on his malors. Great work. Another dentist did not even make me aware of this. He would of had a mouth full of silver if I went somewhere else- HERES THE BEST PART MEDICAID COVERED IT !!!!!!! this looks like cosmetic work. Hope this helped someone read more

Pinnacle Pediatric Dentistry - 3 year old excited for dr.shaw follow up visit after dental surgery that went excellent - Pediatric Dentists Near Me - Houston, Texas

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I moved to Houston approximately 6 years ago and was in need of a dentist for my then 10 month old. As a transplant who only knew one childless person, I had to depend on the reviews of others while making a choice for a pediatric dentist, this is how I was led to Dr. Joi Shaw. She is AMAZING!!! Aside from being astute, knowledgeable, and welcoming; she is also patient and gives the extra time one may need to thoroughly explain simple things that we may all not be aware of. For example, did you know that one shouldn't share utensils or drinks with their children if he or she has cavities or that xylitol, which is good for you can be found in some chewing gums or the importance of flossing before you brush or how about the importance of helping our independent children with brushing their teeth until their dexterity is more defined? The list is endless and I find the repetitive regurgitation of this information at our 6 month visits to be great and extremely useful. I mean let's face it, we all forget sometimes. With all that being said, one of the most important reasons why I will always continue to support Dr.Shaw and why I make that trek from Katy to her office is her compassion, meekness, and overall love of her profession. When my child had cavities, she supported my decision to not use anesthesia and did not try to push me or coax me otherwise. She told me the pros and cons of each method and stood behind my decision as a parent to make that choice for my child. She isn't hurried during our visits engages the children. In fact, on our last visit she explained the xrays to my daughter who toggles between wanting to be a dentist and a vet lol To add, the office is aesthetically pleasing and kid friendly. There are a number of televisions throughout for the children's viewing pleasure, video game systems for our children that are too cool to watch Moana(I love that movie) magazines for us adults, and after each visit the children received a new toothbrush, other goodies, and a token to win a prize after their visit. It also doesn't hurt that the office is also technologically savvy and use tablets for making the check in process that much smoother. You won't regret your decision of choosing Dr.Shaw. Her stellar reputation precedes her! read more

Pinnacle Pediatric Dentistry - Enjoying the waiting room - Pediatric Dentists Near Me - Houston, Texas

Do not take your kids here! They always ask for extra $$ for past or previous service every time. I changed my dentists for kids for better one. They turn my past dues to debt collector. I DON'T EVEN KNOW WHAT THAT IS ABOUT. They charg Extra cost for x-rays on top of insurance?!? although the preventive service should be fully covered by insurance. read more

We took our first child (1yo) in for his first dentist visit at Pinnacle. I was thrown off at first by the wait time for an appt - it was 2 months! But going forward this shouldn't be an issue as we scheduled his next appt before leaving the office. I hope that in the case of an emergency though, they'd have openings available. Our son saw Joi Shaw Morrison, and we were thrilled with the way she cared for him. A 1 yo is not going to be an easy patient, but we had a great experience considering. She handled his cleaning quickly, but thoroughly and was very patient and kind. read more

Billing for past appointments wrong amounts, front desk very unhelpful. I will never go back

Dr. Shirley is AMAZING! We just had our first appointment at 11 months old and she walked us through everything there is to know about teeth. I cannot say enough about her bedside (chairside?) manner. She was so professional and great with my baby. He barely cried! The office is SUPER clean and there are plenty of toys in the waiting room and the exam room for the kids to play with. The office staff was also very professional and friendly. Can't wait to go back. How often do you hear that about a dentist? read more

Dr. Joi is a wonderful dentist. She's so kind, courteous, and attentive to my babies. She answers all of my questions and explains things beautifully. I love her attention to detail. The entire staff is professional and warm. I'm so glad i found her read more

Dr. Shaw-Morrison has been consistently one of the best pediatric doctors in Houston. I refer my pediatric patients to her as well as friends and family with little ones. She is kind and caring and it shows in her work both personally and professionally. read more

Dr Joi Shaw is a bully and totally unprofessional... think Married to Medicine mixed with Nene from RHOA when you disagree with her in any way. We got a second opinion that wasn't in line with her aggressive plan for extensive treatment on baby teeth. She is a money hungry loose cannon and will threaten CPS on you if you don't follow her treatment plan! She will be reported to the board for her unethical practices. Please be cautious if you consider taking your child here... there are plenty of other bad reviews of her on google and YELP. Do your research before you trust her with your child! Unfortunately some "healthcare providers" seem to be all about the profits. read more

I love this establishment! The theme is adorable, the staff are friendly and very well mannered. Dr Joi Shaw and Dr Shirley are both amazing! My son has been coming here for nearly 5 years and they are always so patient with him (he has autism) I recommend this dentistry to everyone! read more

Dr.Shaw and her staff were great. We didn't wait long at all and the appointment went smooth. They were very professional and knowledgeable, answering all questions and giving us information as she went through the check up. read more

My Kids just love coming to the Dentist! The staff is great & very professional. Always very welcoming & Loving. Not to mention Dr.Shaw is the Absolute BEST!! My kids just love her. She's always so comforting to them & very informative with any concern we might have. My kids have been pts since 2014 & i seriously don't see my self taking my kids elsewhere. read more

We've been a long time client of Pinnacle. They treat their clients like family and they do an amazing job. I highly recommend them!

It's all been said in the other five star reviews. Dr. Morrison and her staff are all I could have hoped for in a pediatric dentist. Dr. Morrison treated Jaylen while we were in Houston.....I'm hoping to find a dentist and staff in our new home that is as knowledgeable, courteous and prompt as they have been at Pinnacle Pediatrics. Thank you, Dr. Morrison for taking good care of Jaylen's dental needs! read more

Pinnacle Pediatric Dentistry is the best dentist office for kids. Have you ever seen a 2 year old sit so calmly while getting their teeth cleaned? The secrets: (1) they have a TV screen on the ceiling; (2) Dr. Shaw is amazing with kids; (3) they also have video games and give awesome prizes to the wee patients; (4) lastly, the office sends text message reminders for us busy parents. I absolutely recommend Pinnacle Pediatric Dentistry. read more

Pinnacle Pediatric Dentistry - Very calm 2yr old getting teeth cleaned at Pinnacle Pediatric Dentistry! - Pediatric Dentists Near Me - Houston, Texas

My children have been going to Pinnacle Pediatric Dentistry for years and we've always been very satisfied with the dental care they've had. They've been to the dentist twice now since the pandemic started and I want to say that Pinnacle Pediatric is the gold standard for Covid-19 safety protocols. I haven't been anywhere since March that is nearly as careful as Pinnacle is. They are absolutely flawless in carrying out their safety procedures to prevent the spread of Covid 19 and I'm deeply thankful for that. read more

My 4-year-old's back teeth are so close together that they are ripe places for cavities to form. Our regular dentist noticed a few areas of concern in my daughter's teeth, so referred her to Pinnacle as a rare pediatric dentist that accepts dental insurance. After an initial consultation with X-rays, Dr. Chau noticed several cavities, but also ranked them from what needed immediate attention and what we could keep an eye on for future concerns. She went over the various sedation options from laughing gas to out-patient surgery. My daughter is fairly good at following directions that don't come from her parents, so we opted for laughing gas. The dentist was great at talking to my daughter throughout both appointments as well as telling me what was going on. I definitely appreciate her and her staff's attention to my daughter. I do wish they would have at least a few days of later hours, but otherwise we are quite happy with Pinnacle Pediatric Dentistry. read more

Horrible! Do not take your child here! Took my 4 year old son here last November but it a horrible mistake to trust these people. We met with Dr. Patel who went over his dental x-rays and discussed the work that needed to be done. He had several cavities that needed to be fixed on his front and back teeth. Dr. Patel told me that my son needed caps OR fillers on his front teeth, and fillers in his back teeth. We discussed the different types of caps, and fillers but I did not make a decision on which would be the best for my son. We did however schedule another appointment to fix his molars first, and wait on the caps. I never agreed to placing caps on his front teeth because I wanted a second opinion to determine the severity of his cavities, and because I did not want to put my child through all the pain of getting caps without making sure it was absolutely necessary. Needless to say, we went in for his appointment, and Dr. Shaw worked on my son's teeth instead of Dr. Patel. I was 8 months pregnant at the time, so she suggested I wait in the waiting room instead because the nitrous oxide could be potentially dangerous for my unborn child. So I did, and when it was all over, I went to the back room and found that Dr. Shaw had placed two ugly caps on my sons front teeth without my consent. She went ahead and did this without getting my prior approval. My son was horrified, in pain, and crying non-stop after he woke up from sedation. He now has two terrible looking caps that don't match the rest of his teeth, and there is nothing I could do about it. To top it off, Maria (the office manager) would not let me leave the office until I signed their receipt so that they could bill my insurance for an additional $1800. They billed me for $1400 for the first visit which was only for X-rays and a cleaning. There was nothing I could do about what they had done to my son at that point. I held my crying son while I waited for her to finishing checking us out and printing out the receipts. This was not what I had expected from a nice looking office like this. But all they cared about is making the most money possible and didn't care about my son, or what we wanted. Even after everything that happened, Maria still calls me to schedule another appointment for my son. I would not recommend this place to anyone. All they care about is money, and I recommend you go elsewhere. read more

Pinnacle Pediatric Dentistry is a warm, friendly environment to take your kids. From cleaning to sedation, they'll make sure your kids primary teeth are healthy and developing correctly. They work on infants through adolescents and the convenient location near the heights on Washington is really accessible. Joi Shaw, DMD, MSD is extremely friendly and genuinely cares for the health of her patients. Definitely pay her a visit. Insurance accepted... read more

My 7 year old son just hates going to the dentist. He almost makes it physically impossible to take him willingly. However upon entering this office, he was still nervous when the nurses made him feel comfortable enough to cooperate. They were very sweet and patient. I was impressed by how my son soon felt comfortable enough to be calm and allow them to work on his teeth. The doctor was very nice as well and informative. When we left the office, my son said he liked going to the dentist after all. I can say we are both very happy with the experience. read more

I called for an appointment for my daughter in April. The next available appointment was mid-July. I asked for verification that they were in-network with my insurance. I was told yes, they were. Three days before my appointment I called to verify that they were in-network with my insurance, I was told again, yes they were. Two days before my appointment I received a phone call saying they were out-of-network with my insurance. I questioned that my insurance company shows they are in-network and two of their employees told me it was in-network. She said well we aren't. Seems this office needs to better inform their staff of which companies are in-network. Also, the insurance lady was very rude and had a bad attitude. I explained that I was disappointed that I had made the appointment months before and was just now getting a call that my insurance was out-of-network, after specifically asking several times. She flippantly replied, I call to verify insurance the week before. What a waste of my time, to wait for an appointment for three months and not be told earlier. Horrible customer service. So I called my insurance and they told me that yes, they are in-network. So my insurance representative calls the insurance lady at the dentist and that lady said they bill under a different name that isn't covered. Seems very crooked! read more

PInnacle Pediatric Dentistry is a warm and kid friendly office. Dr. Shaw and her assistant were very patient with my 2 year old daughter for her 1st check up. My daughter was clinging to me all the times but she was pretty co-operative except the cleaning process. She was crying but Dr Shaw sang to her the whole cleaning session. I am pleased with them. read more

I have had many years of experience with Dr.Joi. I find her patience and calm manner to be really reassuring for children . Highly recommend!! Ok read more

This was my first dentist visit for my 19 month old- very impressed!! There was almost no wait time, Dr. Shaw and her team understand the very small attention span of little ones!! The office was fun, clean and exciting for my son. Dr. Shaw educated me on what I can do to ensure my son's dental health and was excellent with him. I have already shared her contact info with friends who have young children. read more

We switched to Dr. Joi Shaw after seeing Dr. Urbach (everyone inside the loop with children go to him i believe) for several years, and this was a great move! Dr. Shaw's office is clean, new, fun for the kids, and in a great location. Her staff is friendly and professional and there's rarely ever more than a 10 minute wait outside of your scheduled appointment time. My kids LOVE Dr. Shaw! She's gentle with the children and very thorough with the parents. There's never any pressure to perform unnecessary treatments on your children's teeth and she's honest. She has a new Dr. on staff now (can't think of her name), but she has the same temperament as Dr. Shaw. The great things is that both Dr's are also mothers! Give Pinnacle Pediatric Dentristy a try!!! read more

Pinnacle is by far the best pediatric dentistry office in all of Houston. Dr. Shaw is friendly, outgoing and absolutely awesome with kids. I am super blessed to have found such a wonderful dentist for my children. read more

Great experience with my 21 month old today. Staff and doctor were beyond my expectations. Highly recommend!!

For starters, this is the first negative review I have ever written. Dr. Shaw is a professional, but her team at the front desk is awful. When I tried to re-schedule my daughter's appointment, the only available time was 3 months out. When I asked to be contacted me when a better appointment opened, I was told, "This is the best I can do. TOO BAD SO SAD". I promptly changed dentists and am much happier for it! read more

I took my daughter to Dr. Joi Shaw Morrison and she recommended an extensive treatment plan. However, when it came time to schedule the treatment, I could not get the staff to work with me at all. Back and forth calls, miscommunication, lots of time wasted and now I'm back to square one. I have moved on to another provider, I will never be going back there, that's for sure. Dr. Shaw needs to get her staff in order, especially her manager Sonjanique who was impossible to work with. If time is valuable to you, you might consider looking elsewhere. read more

Dr. Joi Shaw Morris is super compassionate, friendly and easy to handle children with anxiety. I'm beyond happy i have found a place so accommodating. I would recommend anyone and everyone to Dr. Morris and her staff, my daughter had a traumatic dentist experience and would panic going to the dentist. After i switched her to pinnacle pediatrics she no longer fears the dentist. read more

This place is awesome. The doctor will use words like tickle and jelly while communicating with your child. They have tvs on the ceiling, stuff for the kids to play with and free stuff when you leave. We will be keeping our kids here a long time. read more

As a mother I recommend dr shaw the my expirince was wonderful the staff is also wonderful very nice n the office is so colorful and kid friendly Dr joi shaw is wonderful my son had some intense work done and the exprience was wonderful the dr actually sang will doing the dental work and as a mother that just blew me away how many dr do u know that do that I dont know any I can just tell the dr loves her career and what she does and I also got a call later that nigth from the dr to see how my son was doing that also blew me away she actually took time out her out her time to call once again how many dr do you that do that I highly recommend Dr joi shaw read more

I was immediately impressed with Pinnacle Pediatric Dentistry. The office is bright and has a warm, welcoming atmosphere perfect for little ones. The office staff is friendly and efficient. The assistant who performed the X-ray was great at reassuring my anxious child. Both Dr. Shaw Morrison and Dr. Chiou are thorough and attentive. Dr. Shaw Morrison took a great deal of time to explain the work that needed to be done and treatment options. I would highly recommend Pinnacle Dentistry to anyone! read more

Very happy with our new dentist Dr. Shirley Chiou. Amazingly good with kids. My daughter (4 years old) was nervous at first but it took just a few seconds of chatting with Dr. Chiou to make her feel comfortable. Office is clean, staff are gentle. Smooth process. read more