I was surprised to hear it would inly be 20 minute wait when I saw the crowded waiting room but it…read morewas! the front desk staff are friendly and well- organized. i saw Dr. Haddaw and was really impressed by his thoroughness, kindness, and compassion. I will definitely return.

Super kind staff! Third time going here and definitely my go to walk in. I was greeted with…read morekindness and my comfort was considered the whole time. I felt listened to and my needs were easily met and cared for.

Great new medical clinic!! Very professional and polite front desk staff. The doctor was very…read morethorough, and I even received a follow up call to see how I was doing. She was professional and spent allot of time chatting and was nice to not feel rushed. It's a brand new clinic in the NW and they are taking new patients, which is great. They also have an on site pharmacy , which helps for prescriptions and plenty of free parking.

I'm not usually one to leave reviews but this clinic has definitely made an excellent first…read moreimpression! They were very friendly and professional over the phone, so I decided to drive over to their location which is in a very convenient spot. They were wonderful and incredibly helpful as soon as I walked in and made the whole process easy. I only had to wait maybe 5 minutes before being brought into the back. They also have the pharmacy inside which is AMAZING! Again, I only had to wait maybe another 5 minutes for my prescription to be filled. I will definitely be going back and highly recommend!

I've been a copeman's client for almost two years and it is great. Preventative medicine at its…read morefinest. Instead of treating the problem when it arrives, fix it before it strikes! With yearly physicals (blood work, ECG, blood pressure monitoring, nutrition counseling, strength assessment) it's amazing! You can email your doctor or your nutritionist or whoever if you have questions. It really is the best care I have ever gotten. Wish they had better parking.

Yes, this is controversial for some…read more I support universal health care, but don't quite understand why it should come at a universal low standard. My dentist calls me every 4 months for a cleaning or checkup. When was the last time I had a blood test.?... 10 years! I know many have adequate medical care through established family practices via standard health care, but some don't. I did not. I think I knew something was not right and when I couldn't arrange a standard medical exam through my MD (after 1 year of trying and two misconnects) then I signed up for Copeman. After the intake questions and battery of exams and tests, it was found that essentially everything was off the charts. I was actually in pretty bad shape. Fortunately things were found early enough, I received some expert advice, and was able to get some lifestyle choices turned around before it was too late. The actual facility is centrally located, has easy off-street parking with nice (modern and clean!) offices and waiting room. There are nutritionists, physiotherapists, exercise kinesiologists, nurses, lab staff and counsellors available, but most importantly, physicians who actually take their hand off of the door handle when they talk to you. For lab tests, samples are all taken on site. This is the way health care should be. It is not luxurious, unless you compare it to the standard squalid waiting rooms at physicians' offices, usually located in dilapidated medical buildings with antique furnishings and equipment from the 60s. How we have come to accept the current state as acceptable is bewildering to me. While I feel a twinge of liberal guilt about the whole thing, this is a complicated issue with no easy answers. I was not willing to die waiting for politicians and government to figure it out. At $4K/ first year and $2.5K/year following (there are also family plans), it is certainly not for everyone. I am a supporter, and while this kind of service is not the answer to our current delivery problems, it just might be part of the solution.

One of the best community centres I've seen. On my visit here, I found this place much cleaner than…read moreprivate gyms. They may not have had a lot of equipment, but there was a good variety of quality machines and weights. They also had towels to wipe down machines and a hamper for you to place them afterwards. Lots of older people as well as a number of younger people. There's a good mix from the community. There are no curtains in the shower so get used to that yet they had dressing rooms?! Also, you have to pay a quarter to use the lockers. I didn't see another option there, but maybe I missed it. Also, it's so cheap if you're visiting or bringing a friend. You can use the facilities for just $5 without signing anything.

I have not been to the pool since I was ALOT younger, but I never had any complaints going there…read more Its not a very big pool, but it has a deep end with some diving boards. As of lately, I have been using this facility for their fitness room. Some days during the week tend to be a bit busy, but there is usually always something you can use. The have at least 3 of every bike and treadmile and a 20 minute limit when it is busy which helps keep them circulating. When I went there, they were having some technically difficulties, and it took almost 20 minutes to set up my account, but that usually takes some time anyways. I really like in the fitness room, they have a cold filter water tape so you can refill your bottles as needed.

Pinnacle Medical Group is the absolute worst organization I have ever dealt with. In a world of…read morecancel culture and woke agendas they have won first prize! I have never been treated so badly by an organization! My husband and I have been through the ringer with this joke of a medical group. We both had doctors and then they left the organization, so, we had to be placed on a waiting list to get new doctors. Fine, we waited, then we got new doctors only to have the doctors quit again. It seems to be a pattern at this organization there is a revolving door of doctors. They are hearded in like cattle and then sent out to pasture. So, the second time around I was told my doctor was leaving and I phoned to get put on the waiting list. But when my husbands second doctor quit, my husband was never informed, so it was some time later that he was added to the wait list. I thought everything was fine and I would have a doctor again within a couple months, give or take. However, there was some weird mix up with my paperwork after I went to see a specialist and some random box on the paperwork got checked and it cancelled me from being a patient with Pinnacle altogether! When I hadn't heard back from the doctor's office, I got concerned and phoned them and they said "You are not a patient here." This, after I had been a patient for at least 5 years at that point. So, I made an issue about it, and insisted they figure out their paperwork. That whole debacle took 2 years! 2! After multiple calls and talks from both my husband and myself, with the corporate office, who by the way didn't seem to care about any of this, and the staff at the Westmount location, who were just rude to both myself and my husband. It wasn't until a doctor in the Westmount location figured out it was a box on the paperwork that got checked by mistake by the specialist, which somehow claimed I was their patient. As soon as she unchecked the box, it was like magic and I was once again a patient at Pinnacle Medical...except, I wasn't! So, I was once again at the mercy of the dreaded wait list. I had been in on a few occasions over this last year and saw that particular doctor when I needed to but she didn't follow through with sending me to another specialist, like she promised, and I've been sitting here waiting for an appointment that 8 months later, still no one has contacted me about. So, here it is November 2024, and about two weeks ago, Pinnacle (Westmount) phoned me to let me know they have a new doctor and she is taking patients. I was happy to finally hear back from them! I then let them know that both my husband and I were on the waiting list for a doctor and asked if I could schedule us both for an appointment and they did. Well, last week they phoned and wanted to reschedule my appointment. My husband took the call and rescheduled his appointment for the early morning time slot and my appointment moved a half hour later from the original time in the afternoon. So, today, my husband had his appointment bright and early at 8am. He came home and was relieved that he had what he felt was a good rapport with the doctor, and she told him that she would take him as a patient. While we are discussing his experience the phone rings. It's Pinnacle, and the woman on the phone proceeds to tell me that my appointment was cancelled, as this new doctor is no longer taking patients. So, my husband jumped in the car and drove down there. He told them that they should take me instead of him. Of course, I'm sure he wasn't nice about it considering all the BS we have been through with this organization. Then they told him that another Organization was accepting new patients and they would get back to him about me taking his spot. My husband then phoned the other organization only to be told that No, they are NOT taking new patients but we could be put on a waiting list. Fine, he said, put my wife and I on the waiting list. So, they did. Then he phoned Pinnacle back to let them know that the other organization is not accepting patients and the woman tried arguing with him about it. He firmly told her, "look I just got off the phone with them and they are NOT taking patients and you might want to know that before you send people there under false pretenses." He then asked her about my appointment, and she said that I would not be getting an appointment as the Doctor was not taking any new patients, and then the she said that he was no longer a patient with the doctor he just saw an hour earlier. In other words my husband was cancelled by Pinnacle. So, three years going down this absolute rabbit hole with an organization that has absolutely no care in the world for the people that come to them for help and I'm done! I'M DONE! And I'm letting anyone and everyone who is looking for a new doctor know to BEWARE of this poorly operated, cancel culture organization, known as Pinnacle Medical Group, BEWARE!

My experience is noted in 2 categories, staff and doctor…read more The staff: no real complaints. Waiting for 30 or more minutes past my booked appointment time - likely more to do with the doctor than the staff. The doctor - lack of punctuality, manners, professionalism and effectiveness. His handling of my "bunion" surgery was a flop and caused more issues in the foot resulting in another surgeon needing to 're-do' the whole procedure and fix the new problem. When I tried to discuss the issues with him, he became agitated, defensive and abrupt. In the first meeting with him, he gave me a verbal picture and information about how my joint wasn't compromised so it would be a simpler procedure as he would only need to scrape tissue and the total time in a walking boot (cast) would be 5-6 weeks at which point I would be able to put my runners back on and do what I did before. Hogwash... I was 10.5 weeks in a cast and in to rehab. That's because he cut through my first metatarsal which was Never discussed. I learned about it because I obtained a copy of the post surgical xray. Weeks after surgery, to view the surgical site, (with dried blood in 4 layers of gauze) he grabbed the gauze and with one aggressive yank, ripped it off. One layer stayed stuck. While I was still holding my breath with a death grip on the chair he grabbed and repeated the same maneuver. Along with the gauze; adjacent to the incision; came a dime sized piece of skin which took longer to heal than the incision itself. There were more shocking behaviours from this man who appears to be credentialed but acts like he is not. RUN !

This clinic is fantastic! The facility is immaculate, the reception staff are friendly and helpful…read moreand the adjoining pharmacy is top notch.

I went for a meet and greet and was unimpressed with the reception area. It was dirty and…read moredisorganized. When I was called into the room to see the doctor, I noticed that the room was filthy. I decided that I would not be coming to see a medical professional who is content to practise in such a dirty office.

I have been a patient of Doctor K at this location for many years. Never have a bad experience…read morewith the staff and as always Doctor K is professional and takes personal care with her patients.

Always professional and accommodating, but most important of all, caring and careful in treatment…read moreas well as informative and full of solutions. Always terrific dealing with Langdon Vets

Dr Dyon Tucker and Carla and Mandy handled a complex situation with the utmost of care. Sincerely…read morecaring and the patience of angels. Adore Urgent Care.

Worst experience in my life! I had non stop violent uncontrollable dry wretching causing high…read moreblood pressure and dizziness for hours before I was treated. I couldn"t even stand up. After several hours a miserable nurse wrecklessly stuck a catheder in my arm which blew a vein and was excruciating. It was agony. Bruising is unbelievable! She was absolutely careless. I think she had a bad day and took it out on me. I cried from the time I arrived til I left 7 hours later. The Doctor who saw me after over 6 hours was tired looking but helpful in the end.