My daughter has been attending this daycare for about a year and a half. We've never had any issues. She has absolutely loved all of her teachers and the administrators do a great job of keeping us informed of any issues or "incidents" that may occur with other students from time to time. My daughter learns a lot and comes home to us each day happy and healthy which is the most important part! read more

I truly can't say enough how you should not leave your kids here. I was new to the SA area and visited this school because it had an opening and usually all the schools have wait lists. When we took my son it only lasted a few weeks. Every time I would pick him up he'd be filthy. Nose messy, lunch was all over his shirt, and just dirty! He was constantly sick which made me notice how everything truly wasn't clean. My son was only 12 months old and had a really hard time transitioning. I would do pop in visits to see that my son was really struggling. One day he stopped sleeping in his crib at home (he's been in his crib sorry free since month 3) I decided to investigate. I did a walk in one day and noticed they had been putting my son in a crib to just cry for about 2 hours since they have a full class of toddlers. They told me he was "napping" but he was clearly upset with snot and tears running down his face. There was no blankets or anything in the crib, just a cold plastic crib mattress. I spoke with the director about this problem and she said she would call me if he was having a bad day so that he wouldn't be crying for hours a day. Well the very next day I pick him up and they told me he'd been crying for 8 full hours AND NO ONE CALLED. I immediately withdrew care. It breaks my heart that they can treat these little babies like this. If you're reading this you should really think about finding a new place that truly cares for kids. read more

To start the owners are horrible, when the owners do not care about what happens in their childcare facilities, it shows in the entire building. I spoke with the owner this morning about being kicked out of the school for reporting licensing on the Director and the teachers in the infant room due to a child being left alone for 30 minutes unattended, and they never reported it to the licensing. it is extremely upsetting and frankly very sad that the owner said that he has nothing to do with anything pertaining his school and that it was up to the Director to handle the business that needed to be handled within the school. I have spoke with the Director several times about her staff, leaving children alone and unattended, especially the infants. It is very scary knowing that the girls who left an infant in the classroom by themselves there was no repercussions and they were still able to work there afterwards and handle infants. After reporting we were dismissed from the school without any notice. If you are considering putting your child here, I would like to let you know a few things. Parent teacher staff communication is basically not a thing at this location. The Director is very nonchalant and she will not speak to you when you walk through the door in the mornings. She said she's going to handle situations and never does. Prior to calling licensing yesterday the classrooms were so filthy. There was laundry everywhere, the cribs in the infant rooms are never put together. The sheets are always off the cribs, the babies fall asleep on the floor I picked my six month old niece up yesterday she had dried poop on her(two days in a row), and she was asleep on the floor with milk crusted on the back of her head, and in her hair while the teachers were sitting holding their own infants in the infant room, yes, I said that correctly these mothers who just gave birth to their children work with their babies, and they only attend to their babies. You pick your kid up in a different location every day due to lack of staffing while there's multiple people upfront, laughing and playing around and not helping the teachers in the back several teachers have come to me and complained about the quality and which they have to work in. My main issue was never being removed from the building or having the Director not like me. it's the safety of other people children's that were a major concern for me. Babies were always being put in cribs with bibs, and the teachers were constantly stepping out of the room, leaving multiple babies under the age of six months alone with nobody, and these issues were brought up to the director several times and and it was never handled properly. If you are a parent and you're deciding you want to put your child here please please please reconsider. I know it is hard to find quality right now because they are severely underpaid and they're extremely overworked and I genuinely understand that but leaving children unattended, especially babies is something that I will never stand for and hopefully the owners in the Director and all of the parents at the school eventually wake up and see that it's not always about money, but it is a huge problem that parents pay so much money for their children to be safe all day and they don't even know that their children are being left alone. read more

My daughter attended this daycare from September through the 1st week of June. We switched to Pinnacle because my daughter had a really bad experience at a daycare close to my job. At first, I was hopeful that this daycare would be better. The nutrition was *slightly* better than the other daycare and the daycare itself is clean and new. However, starting in November/December, we started having problems. The first problem was that the Director, Denise, continually called my daughter by the wrong name. I heard it on several occasions, my husband heard it on several occasions, and I even have an email where she WROTE the wrong name. My daughter had been going for several months up to that point, so she was not a brand new student. When Denise was corrected on my daughter's name, she told me, "You must have heard me wrong." There was no remorse, ownership, or apology. This should have been my first red flag with the leadership of this daycare. The next issue was that my daughter was picked up early one day and walked out with a water cup that the center uses for snack time. When I went to wash the cup to return it to daycare the following day, I saw the inside of the lid was completely covered in slimy mold. I put it in a bag and took it to Denise the next day. I was no longer comfortable with my daughter using daycare cups, so I provided my own. Every day, my daughter returned home with the same amount of liquid in her cup as when we sent her. I don't believe they pulled her cup from her backpack and ignored my request, despite bringing it up to management AND the classroom teacher several times. Another issue is that my daughter began talking about 'time-out' (a strategy not used in my home) once she moved from the 2 year old room (Ms. Mari was the teacher) to the 3 year old room (Ms. Jasmine was the teacher). My daughter suddenly hated going to daycare and the shift from her attitude was pretty major when she switched rooms. I brought up how my daughter talks about time out and makes her toys face the wall when she plays 'daycare' (she loved to pretend to be the daycare teachers to her toys.). Denise brushed off my concerns and told me that time out isn't allowed. However, my daughter's language shifted around that time from calling it a time out to calling it 'sitting in the library' or 'sitting in the cabinet.' A final issue was that my daughter came home with scratches or complaints of student's hitting her but we weren't notified by staff through an incident statement. The only people with access to the cameras is the daycare management, and therefor an untrustworthy source if you feel that your child is telling the truth about being hurt by other classmates. There are far more issues that I could list with this daycare but these all seemed most relevant to anyone looking for an honest review. Overall, I felt that Denise was dismissive, rude, and unapproachable. My husband felt the same way and preferred to talk to Ms. Raven or Ms. Peggy instead. As long as Denise is the director, I suggest looking elsewhere. This daycare, while possibly convenient, does not seem to care about the children. From getting my daughter's name wrong for weeks to unstructured days, I do not feel that the care she received was worth the hefty monthly price tag. The only positives about my daughter's time was having Ms. Mari as a teacher and Ms. Peggy, the director of curriculum. These two individuals are the reason we stayed as long as we did. read more

I'm filing a lawsuit against this daycare!!! They are always short on staff and staff they hire should never be employed!

My both daughters go here! And I am so thankful for the love and care they get, they are go beyond to inform you with everything and to direct in positive ways and the directors are so amazing! As well as the teachers. Thank you pinnacle. read more

Wow. Wow. Wow. I cannot say enough about Pinnacle Kids Academy!!! My son started here at 2 yrs old (he is 7 now) and my daughter at 8 weeks (she is 3 now)!! They have loved my children as if they were their own. They keep me informed all year long and if I need updates during the day, they will text and send me photos!!! They make splashpad, dance and gymnastics a breeze because it all takes place right on campus. Pinnacle Kids Academy keeps them engaged and excited about learning. My son knows some Spanish AND some sign language. That didn't come from me!!! Thank you Pinnacle for loving my little family!!! read more

my son started at this day care July of last year and is now 2 he is doing great and knows his animal sounds and some colors love the office staff and teachers! read more

My children started attending this school in 2019. They've always loved their teachers and the activities and things they learn in class. that staff is very kind and helpful accommodating whatever is needed. read more

My daughter attended for over a year from 1-2.5 years of age. We recently pulled her due to relocating to another part of town. She has been to two other daycares and this by far is one of the best. Ms Raven is very sweet and hands on. Ms A and Ms. Jada were her teachers and my daughter always looked forward to seeing them. Highly recommend! read more

This daycare is still very new and we've only been here since June 2019. The "teachers" they hire barely have any experience with children. If you have an active young boy, this is NOT a place for you. If you're a military parent, don't bother. Their lack of professionalism is appalling! I was told my son was not allowed back without a forewarning. Literally that he can't come back!! We are two working parents; where is the consideration?!? They said it was a safety issue (BS) because he ran from the teacher twice!!! What is the teacher doing that she can't control a 4 year old?!? Maybe they should have more than one teacher in the class with a bunch of toddlers/ pre-schoolers. My speculation is, this daycare does not want to deal with children that is not part of their ideal mold. Or the ones that tell on their "teachers" to parents. They wants robots for kids. This daycare has failed my child!! The "teachers" if you can even call them that, has called my son "bad." Even the director has made comments to my child in that effect!! He's 4!!!!! As a parent listening to things like this is awful! How do you expect a child to understand or tolerate a person that makes them feel so bad?!? Why wouldn't he want to get away from such "teachers??" So unprofessional!!! The sad part is, my son was actually trying to do well! read more