Beware of Bait and Switch
Pinnacle Decks sent me an estimate in the middle of April 2026. I sent them photos of the project along with the a descriptive scope of the project. They quoted me $3,759 but never came to the site explaining they were able to determine the cost based upon the use of Google. I cancelled another company due to the price difference however, the other company actually came to my home to look at the scope of the project. Both companies stated they could begin on June 1st. The weekend before the start of the project, I removed all of my hanging lights, 100 ft of the hanging irrigation system and 8 large hanging plants. This required the use of a ladder and as a retired woman, it was something I would rather not do but, I wanted it done right. When they arrived on June 1st, to look at the scope of the project, they stated that the person who wrote the estimate made an error. They now said the cost would be between $10,000 and $11,000 and they would have to do it during the middle of July to include more days on the site. Now, I am stuck putting everything back to include installing a new hanging irrigation system and lights which hang 12 ft above my deck on my pergola. I would not recommend this company. This is not okay and I felt I was subjected to a bait and switch scheme. I probably will not have my deck work done this year as a result of their sketchy business practices. Thank you so much Pinnacle Decks. Do yourselves a favor and do not use this company. If I could select no stars I would. read more