Just some observations! I hired these lovely ladies to clean my house. The response time was…read moreexcellent. I was able to get someone to my house right away. They were generally on time. Both cleaners were courteous and clarified anything they needed from me. The job was done efficiently and my house looked amazing! So, to those that do the actual cleaning, I was very impressed!
My critiques:
Management never visited my home prior to the cleaning and before quoting the job. I was asked multiple times to look at their website for anything extra as they have specific packaging for their cleaning services. When I explained what we need, I was again referred to packaging. What I ended up feeling like was that if my home/needs did not fit into their packages, then they couldn't do the work.
After the cleaning, I was texted that I needed to prep the house more so that they could clean, even though the ladies claimed at the time the job was easy and straight forward. I had received no impression that our prep was misaligned. To clarify, as a family we spent a few hours prior to their arrival, organizing and cleaning so that they could do their job effortlessly. But, because I have young kids, there were still a few things on the floor and spaces that were cluttered. This text from management came off as micromanaging and a bit off-putting. We homeschool and therefore actually live in our home. However, we're also a fairly neat and tidy family. My past experience with other cleaners is that our needs are reasonable considering the size and scope of our home/family. So in the end, I found management's approach to our home puzzling and frankly insulting.
Further in the text, I was also educated on the proper way to categorize our home. We have a large house with six bedrooms. Because the extra rooms are used as offices, classrooms and play rooms, our originally quoted price would need to increase. Never mind that I had described our home's square footage and bedrooms beforehand. Objectively, I can understand the need to know what the rooms are used for. However, if management had visited our home, there could have been a proper discussion of price and needs. So, again, customer service was really lacking and I ended up feeling as though my needs were extraneous and that the company knew best.
In the end, I expressed my needs for cleaners who could clean a busy home, that could help me generally reset the home every two weeks. With how busy our home is, there might be some weeks where there is more clutter than is usual and we completely acknowledge that this would mean some areas wouldn't get full attention.
After consideration, management declined the job as they don't do those kinds of services. I must need a maid, after all, so I was told.
My final thoughts are these:
If you have a home you don't live in, then you'll not have any issues. The cleaners themselves are excellent! I would hire them directly if I could.
For everyone else, I would encourage getting a home visit and a clear definition of how your home fits into their packages. It seems this is a very niche company with little flexibility.
And if you've never had your house cleaned before, then rest assured you'll be taught how to make their work as easy as possible. Or, as was suggested to me, just find a maid to do the work.
Thank you and good luck with your cleaning adventures. For me and my family, we'll look elsewhere.
