Great Bank to deal with. I have been banking with them since the opened. Never a problem.read more

Horrible customer service. I wouldn't have an account here they paid me. They wanted to charge me…read moreto cash a check written from their bank! Smug and arrogant customer service.

I left Chase bank after they bought out WaMu, and this bank had a promo going on, and they were…read moreright next door, so I said "What the heck?" and I opened an account. I am glad I did, being with the big banks I thought customer service was gone in the banking industry. The same people have worked there since I opened an account almost 2 years ago. The remember me and say hi when I come in to deposit a check or withdraw cash. The bank is really great all around, but you just can't beat seeing a smile and getting great customer service when you walk in. I have never once been talked down to or in a condescending tone. 5 stars from me.

Small town feel, excellent customer service! It just doesn't get any better the theses guys!read more

I've been with State Farm for over 7 years. Find yourself another agent! Amy Kaplans will not…read moreservice you! Amy Kaplans office has been by far the most inconsistent/uncommunicative agent I've had yet. I've been with them for about a year now. It feels like almost every month something is going on with my bill, and I have to call and get it situated. What's encouraging me to leave a 1 star review is is absolute lack of communication on their end. When I started my policy here, I initially only had one car on my policy. Then at the start of this year (23) I added an additional vehicle. It was only about a month I had 2 cars on my plan. I was never told because I had two cars on my policy that added a "multi car discount" onto my policy making my rate cheaper. At the end of January I took off one of my cars leaving only my truck on the policy. When I did this they never informed me that this would take that discount off making my rate more expensive. It's been about 4 months since I changed the policy and this month my bill went from $120 (full coverage) to $180. When I called to see why she told me I was no longer eligible for that discount AND they were going to back date my policy since I went about 4 months with that discount. This was NEVER communicated through out the process. This is not a good building block to build a relationship with a client that pays your bills. $60 is quite a significant jump when you are on a budget. I feel like this is a bad representation for a company and has put a bad taste in my mouth towards State Farm. I have switched my agent and will be looking around for a new provider. I'm quite disappointed, especially since I've been with this provider for so many years.

Been with State Farm for 30 years and with Amy for about year. She is professional and always…read morewilling to go the extra mile to ensure my family's insurance needs are met. Highly recommended.

Been banking with TCCU for about 20 years. They have been our go to for holiday loans, car loans,…read moreand general banking. Excellent rates, great service, you can actually get nice people on the phone in less than a minute most days. We now live away from their branches but the have a lot of e-forms that make it easy to still meet our lending and banking needs. When we do visit their downtown or Hurst branch, the services is always friendly, competent, and fast. And they offer Zelle! Check them out and I think you will be very happy you did.

Rudest discrimination interaction I've ever had at this branch and FOR SURE WILL NOT return. Walked…read morein after coming SEVERAL times in the past few months to make a normal shared branch withdrawal. As soon as I walked up to the counter I'm greeted by a rude teller aggressively chewing her gum and you could tell had no desire to be at work. She pulls my information and then suddenly tells me I'm unable to withdraw at their branch DESPITE having withdrawn SEVERAL time before because of some "new policy" stating regardless of my recent address change I HAVE to have it match. I politely informed her that I have made these withdrawal before in the past with no issues. Especially considering I've verified all information necessary. After going back and forth with her I asked for a supervisor with whom she had prior explained the situation to. Her supervisor proceeds to come to the desk clearly uninterested in assisting and acts as if she had no clue what was going on and claims this "policy" is a NEW internal policy they have chosen to adopt. After asking for where this policy is written she suddenly reveals a document that shows this alleged "NEW" policy is one they haven't followed AT ALL since FEBRUARY of 2024. So now it makes me believe you PICK AND CHOOSE who you want to enforce this with. Unfortunately the black man with his kids just so happened to be the unfortunate choice today. So I was forced to change my address with my credit union to comply with this "policy" just to make a withdrawal to please some power driven unhappy teller..NEVER AGAIN

They have outsourced part of their customer service department. A fraudulent charge was made…read moreagainst my account. I have enough experience to know the wait until the amount has posted to my account. It's been showing posted for several days. I called the number after they spend a lot of time verify my identity then they tell me that it see the amount has posted, and they need to transfer me. of course. But then I'm talking to people from a telephone room you can hear a lot of noise and they do not speak English as a first language. We're dealing with money here. I want someone who truly understands me and that was not the case. After I verify my identity three different times with them because they cannot understand me, they inform me that even though it shows posted it really isn't and I need to monitor my account for 5 days and then go through the whole mess again. I am very seriously considering closing my account. This was a bad move on their part. I asked to speak to a supervisor and the person I was speaking to just continued to talk and apologize and talk and apologize and I finally yelled transfer me. What are they thinking? I've had my account for close to 30 years. And I have been so happy until now. They really need to get their act together.

Truly annoying. No, not the people inside the credit union. The majority of my interactions with…read morethe staff have been great. My beef is with the parking lot you enter to reach the people inside. Either by lobby or drive thru, the parking lot is ridiculous either way. The gigantic speed bumps ( they have a million) are obnoxiously huge. Are they trying to protect the neighborhood school children who wander around in bank parking lots? Are they trying to deter bank robbers? Probably not going to work, in crime shows they don't care about the condition of their getaway car anyway. Consider this review something like a Public Service Announcement.

Without a doubt, the best bank in Fort Worth. I am an ex banker, and the customer service I have…read morereceived is fabulous. Not only that, they have saved me untold thousands of dollars in catching fraud attempts on my accounts. On the lending side...they took a chance on me when I was having difficulty with another bank. It worked out, and eventually leading to almost 7 figures in loans with them, all paid off now. They have helped me to achieve financial success. The warm greeting when you walk in the door is quite a bit different, and a throwback to old time banking. In my opinion, they are the best. Even with a couple of recent long term key employees retiring, their replacements are still top notch! Don Istook

The lovely team at interbank Camp Bowie are so helpful and kind and we appreciate them so much!…read moreThey're always friendly, welcoming and able to help with any banking issues that come up. Gloria has been an absolute standout over the past few years for our family and Sarah has also helped us a lot too. It's so nice to have amazing people who actually care about our family!

This is a small Credit Union thats tucked away off I-35 and Meacham Blvd. The Parking lot is small…read moreand has four spots of shade. I was assisted right away and was offered condolences by Kendrea. She was sensitive and had a lot of empathy for someone like myself who is grieving. Kendrea was helping me with a private matter and it was handled in the lobby? I really didn't feel comfortable but, it looks like she didn't have her own office. What can you do? Maybe, it's because, they are in the process of remodeling. I worked with Juana and she was really nice, personable, hospitalable and understanding. She was very organized with the paperwork and was working on closing some accounts the night before but, she had to wait on the San Antonio office to send the paperwork and they opened at 9:00 am and that was our appointment time. So, it took two and a half hours to get two accounts closed. It's a really cute building. I really don't see why they need to renovate. But, so far it looks good. The Bathroom was clean. It's one large family restroom with two commodes so, lock the door behind you. Overall, the staff is really nice and dress casual. Another Service member offered us water and more seating. Customers that entered the lobby dressed casual too. United Texas Credit Union offers a high interest rate as well. I would definitely recommend this Credit Union. It's a well maintained facility with nice people and offers a high interest rate on certain accounts.

Seth is amazing! When you're feeling down and out and perhaps gently confused go through the…read moredrive-through because Seth is the one for you. I do love the staff but he is kind discussing the loss of my husband. A+

I have had nothing but great experiences with this bank. They are the only bank I have ever had…read morethat will replace your bank card in the lobby on the same day. No waiting 5 to 10 days via mail and the staff is great!! Love them.