Ask anyone who knows me, I LOVE hotdogs! Ive been to the HOLLYWOOD location and it was great!... I Have Never had a bad experience there, so I was deeply disappointed when I went to the Pomona RV Show yesterday (10/12/18), which was the last week of the show so hardly anyone was there when the gates opened, to find the RUDEST and most UNPROFESSIONAL manager at the PINKS booth!
But first and foremost, my compliments to the young girls taking orders, who have to deal with the unprofessional ATTITUDE from the manager who oversees them.
Im not sure which Pinks location was assigned to work at the POMONA FAIR GROUNDS that day but hopefully this gets to the right Department who oversees that part of the operation.
Two ladies, (one later claiming to be the manager) were in the kitchen making the orders. I dont mind a little levity at the work place but when there is LOUD CACKLING coming from the kitchen where it affects customer service and how you perform your job I take notice.
My original order arrived short two hot dogs!... I was the third order of the day! HOW could you misread the order?! The girl who took my order immediately went to the window and told the cackling fools in the kitchen she was missing some items and was immediately chastised by the manager, telling her to learn how to put the right order in! Then the cackling in the kitchen continued. By now there is a line forming behind me as more people are arriving at the show.
I asked the girl if I could add an order of fries to my order and she added the items with a smile and went back to the window to add the order. The reply from one of the CACKLERS was 'YES!, we heard you!' Then the cackling continued. By now the rest of my original order arrived and now Im waiting on the fries.
Three couples after me ordered and waited on their food. All of them wondering what was so funny in the kitchen.
When one of those couples received their order with fries the girl taking the order reminded the manager she was waiting on the order of fries...MY order of fries. The manager sticks her head out the window and points to the front counter and tells the girl, 'GO BACK TO YOUR REGISTER!' When the girl attempts to tell her she was waiting on an order of fries the manager repeated, 'GO BACK TO YOUR REGISTER AND DO YOUR JOB! YOU DIDNT TELL US ABOUT THE ORDER OF FRIES!'
At that point the other CACKLER picks up the order receipt that was plainly sitting at the window , laughs and starts making the order.
My wife was shocked I waited so long for the order but I had already paid and I didnt want the girl at the counter to get yelled at again by me wanting my money back.
When the order came up the manager stuck her face thru the window and claimed she was the manager and that she added more fries to my order for the inconvenience. Then her and her kitchen partner continued with their comedy show in the kitchen!
The counter girl apologized, offered me a drink on the house for the inconvenience. I declined the drink and asked her for the managers name. When I saw the panic in her face I withdrew the question, thanked her for her kind service and left.
For the price we pay for food at these venues you would think the service would be much better.
Needless to say, this was THE WORST lunch I've had at Pinks!... and my LAST at Venues like this. The price was NOT worth it! read more
