I've been coming to this Pinkberry since 2021 and the last couple years their customer service took a giant dip for the worse. Different employees, same grumpy, unamused, RBF. This last time was the final straw though, the young man with the long hair had the audacity to roll his eyes at me because I decided to change froyo size, mind you, he hadn't even began serving it. My family and I really enjoy Pinkberry but there's other establishments at this mall with way better customer service than this. Tired of coming feeling like I'm doing them a disservice. read more

I had higher hopes! I ordered a peach tea. I was super confused when she told me that the only size they could do today was a large for $10. I feel this was a scam. Can you not just fill the cup less? I saw her make it and it didn't make sense. The drink oddly came with strawberries which I wasn't a personal fan of. I do not think it was worth the money. I wish I was able to get a smaller option... read more

Pinkberry - La Jolla - Ice Cream & Frozen Yogurt Near Me - La Jolla, California

All time favorite frozen yogurt, if you love tart flavors this place is for you. The smoothies are very good but for frozen yogurt the original and pomegranate are my absolute favorite, I love adding pomegranate sauce, Mochi, raspberries, or strawberry popping boba. Seasonal flavors are always good too. read more

I really like the classic tart flavor (original) and pomegranate is really good when they have it. There aren't that many flavor options to choose from though. Otherwise can't go wrong with froyo. read more

Pinkberry - La Jolla - Ice Cream & Frozen Yogurt Near Me - La Jolla, California

Pomegranate 3 light, subtle, slightly sour Mango 3 light, subtle, slightly sour Peach 3 light, subtle, slightly sour Chocolate Hazelnut 2 not sweet read more

Very enjoyable experience just now at pinkberry. Perfect weather for some fro yo and amble comfy seating. The vanilla bean was so good! Choc hazelnut and the Strawberry coconut flavor were nice too. Employee was a joy to communicate with, will return. read more

Pinkberry - La Jolla - Vanilla bean w fruit and cookie dough - Ice Cream & Frozen Yogurt Near Me - La Jolla, California

They were out of 80% of the froyo which was upsetting. We ordered smoothies and they came out as thin as water. Also customer service could be a lot better, especially from the guy in the hat, he didn't say a word to us. Overall, don't think I'll be coming back. read more

I love this place such a great place to stop by and order a drink and grab some yogurt they got my order correct and the service read more

Pinkberry - La Jolla - Ice Cream & Frozen Yogurt Near Me - La Jolla, California

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Good consistency quality Pinkberry. Safely in a booth covered in glass and they serve it to you.

Absolutely awful experience. My husband and I arrived at this Pinkberry location at 6:45pm on a Sunday. There were only two people ahead of us in line. By the time we got to the window -- at 7:01pm -- the employee told us, "Sorry to be the bearer of bad news, but we're closed." We explained that we had been waiting in line well before closing time, but he just brushed us off with, "It's not our fault people take long -- we still have to clean." Completely rude, dismissive, and unprofessional. What made it even worse? They served the customer behind us after refusing us service. No explanation -- just pure disregard. This is the only Pinkberry location where we've ever experienced anything like this. The level of customer service was shockingly poor, and the employee clearly lacked situational awareness or any sense of courtesy. Corrective action moving forward should be simple: train your employees in basic customer service, communication, and how to handle situations like this with professionalism and respect. It's not hard to treat people decently, and if this store can't do that, it reflects badly on the entire brand. We won't be coming back. read more

I want to start off by saying I was having such a good day but I had a really disappointing experience at this Pinkberry that completely ruined my day. The employee (a tall male) didn't greet me or acknowledge me--just stood there waiting for me to order. After placing my order, I moved to the toppings area and said, "Ohhh" to my friend when I noticed the setup. The employee just stared at me with the cup in his hand, he hit me with a blunt "So do you want it or not?"--apparently because I said "ohhh." It caught me completely off guard. Then, when I asked how many toppings I could get, instead of answering, he just turned the cup toward me and silently pointed at the label that said 4 toppings. The whole interaction felt unnecessarily rude and unwelcoming. If I'm paying for a treat, the least I expect is decent customer service. Definitely avoiding coming back on a Saturday evening! read more

I got a small ube yogurt with mochi, honeycomb, and honey drizzle. The small size was bigger than I thought it would be. It was pretty good, but I rather go to Yogurtland so I can put unlimited toppings. The froyo tastes richer than froyo places though. read more

Pinkberry - La Jolla - Small Ube Froyo with Mochi, Honeycomb, and Honey Drizzle - Ice Cream & Frozen Yogurt Near Me - La Jolla, California

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Delicious fro-yo, smoothies, & more. Located close to Nordstrom's, in a booth. The service was friendly & quick. I ordered a Strawberry Banana smoothie & it was delicious & creamy. But $10+ for a shake! read more

Who doesn't love dessert!? Centrally located in the mall next to Nordstrom it's a great spot to grab yogurt with all the toppings you want. My son seemed to like my selection of mango and fruity pebbles. I'll be back for sure cause he's starting to walk on his own and has a sweet tooth! read more

Pinkberry - La Jolla - Everything for this kid - Ice Cream & Frozen Yogurt Near Me - La Jolla, California

Wow ! First time here and couldn't have asked for better service . Tina was the most welcoming and kind - even for a kiosk !! Lots of flavors to choose from . She even let us sample a few . So many toppings too ! Our medium came with a choice of two yogurts and four toppings . We felt the swirls and toppings were generous and fresh . Don't forget to check in for a 10% off medium or large . Absolutely a fun treat for $8 or so (after coupon tax tip). So happy they are open . They're an awesome addition to this mall - read more

Pinkberry at the Westfield UTC Mall is located close to Nordstrom. The easiest way to find this kiosk is to park in the structure and take the escalator or elevator to the main level. As you exit at the top, walk straight ahead, and Pinkberry is right at the intersection with the main thoroughfare. Due to their limited space as a kiosk, they don't have as many flavors of frozen yogurt as other shops in the area. I counted six different varieties. There were also four types of smoothies on the menu. I chose a Strawberry Banana smoothie and a small cup of Tropical Mango frozen yogurt. The 24 oz smoothie consisted of their original frozen yogurt with non-fat milk, strawberries, banana, and strawberry puree. It was decent for the $7.95 price. The yogurt came with three toppings so I chose strawberry, mango, and orange colored boba. The mixture was refreshing, but I can't say the quality was much more than average, hence a three star rating for my experience. read more

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I will only ever order the original flavor when it comes to froyo from any froyo shop. Pinkberry is no different as they make theirs the perfect combination or tart + sweet. Their other flavors are decent, but nothing beats an original with crushed Oreo or some sort of cookie topping & one or two fruit choices. The crunch with the soft fruit just make it balanced when you combine all the tastes in your mouth, which is why the original is always my go-to so it doesn't interfere with the toppings. Yes, I have a whole scientific method when I comes to eating froyo so you get all consistencies in your mouth, while being able to balance out flavors. Pinkberry is literally the best place to mix & match until you find your perfect combo, plus I always say to just stick to the original flavor so you really get to make it your own with the toppings! read more

Always my guilty pleasure whenever I come to UTC or any mall area in general! This always hits the spot because the yogurt isn't super sweet and there's a nice tartness in the original flavor. My favorite flavors are white peach and mango! read more

fantastic smoothies. best i've ever had, i enjoyed the UTC westfield mall location very much, service was great aswell.

For a self proclaimed foodie, I'm always embarrassed to admit when I'm unfamiliar with a type of food, or have not had it in years. It's been over 4 years since I've had soft serve froyo, and until this point I had never had Pinkberry. I tried it with friends who were familiar with this original style of froyo shop in Korea, and they marveled at how Pink Berry alone seemed to excel in franchising and spreading Froyo joy all over the US. I had a peach -which was tart, and blueberry -which was perfectly sweet, helping of Froyo and my froyo was tangy, just the right amount of soft, and refreshing as can be! The perfect treat. read more

Trying to kill some time with my six-year-old daughter, we decided to pass by the booth. I asked her if she wanted to have some frozen yogurt as a treat and she agreed looking at the flavors. She said she wanted an original and me knowing that she might not want that flavor,I asked the worker for a sample. As expected, it was a bit too tart, and then asked the worker if she could try her next option, which was vanilla. his response was are there gonna be any others because I don't want to be walking back-and-forth.. I was shocked a teenage looking kid would tell me that with that attitude. I explained to him since apparently it wasn't obvious to him that my six year-old was indecisive and I wanted to be sure I didn't order something she wasn't going to enjoy, that it might be the last one or maybe another one I wasn't too sure it was up to her. His attitude was unbelievable and I will not return even though the yogurt itself was very good and the toppings looked fresh. read more

Just a kiosk so not nearly as much selection as a regular store, but nevertheless hits the spot when you're at the mall and craving a cup of fro yo. Original Tart is my usual go-to (can't go wrong with the classic!), but I generally like any of the fruit flavors as well. Hands down my favorite topping is bursting boba, which perfectly complements the brand's signature tanginess. Pinkberry is an oldie - there are so many frozen treat options these days - but still a goodie and the O.G. frozen yogurt! read more

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Could have gotten a lot of business from my son and me who just moved to the La Jolla area because we love frozen yogurt - not too commonly found nowadays. This young, blonde worker, Athena Stinnett was rude from the beginning. I asked her, if any of the yogurt flavors were nonfat . She looked at me as though I asked the most "off" question. She did not know and did not budge to find out the answer. Because I did not want to hold up the line, I ordered a small chocolate type yogurt with yogurt chips. When my son ordered his, I noticed he had four toppings without an extra charge. I have never been to a non self-service yogurt store that allows 4 different toppings (which I thought was unique). My son told her that I was confused and did not know four toppings were included in the price. She said it's right on the window (which I did not see since it was a sign hand written in marker) scolded me and said, "I asked if you wanted anything else and you said no." Yes, I said no, because I thought I had to pay more for extra toppings. She kept arguing with me. She would not give me a new yogurt. I was stuck with one topping. She gave me 4 toppings on the side but was condescending, treating me like I was stupid. I asked for her name (could have been a fake name) but I found her name on the receipt. I told her she was very rude and should get a different job. She retaliated by saying, she IS going to get a different job. I did not feel safe with this woman because she kept arguing back with an attitude and seemed passive aggressive. I would not be surprised if she would steal my name and credit card information and so I paid with cash. The yogurt was awful. She ruined the experience! Neither my son and I will ever go here again. There are so many good choices at UTC. read more

Came here yesterday around 4pm and they were already out of almost all their fruit except for blueberries and pineapple. We had the original and chocolate hazelnut swirl which was very delicious as usual. I just would have liked a few more fruit options that they typically serve, especially since it wasn't anywhere close to closing time read more

Pinkberry is one of my favorite frozen yogurt places! This Pinkberry is located at Westfield UTC right outside of H&M. The frozen yogurt was great. I love that every visit to any Pinkberry that the tastes and flavors are always consistent. I ordered an original medium bowl and got strawberry, kiwi, and mango as my toppings. Just what I needed to satisfy my cravings for something sweet. The setup of the location is what I didn't understand. There are two windows for communication, a lower window for passing your food order and money and a higher window for communicating with the staff. The higher window isn't well situated and it was difficult to know where their staff was and who I was talking to. Aside from that, would go back again! read more

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We were at the mall today and before heading back to the car, we decided to grab some Pinkberry. I have never had Pinkberry before so my husband insisted we tried it. SERVICE - The cashier was a nice young girl. She let us sample two flavors before we picked one. Downside was they were limited on flavors we wanted to get because their machine broke and they were out of the flavors. YOGURT - We got the original tart with fruity pepples and mochi. I feel like she barely gave us any toppings. Baby scoops of each. The tart itself was fine. I'm not a plain tart person but this one was not terrible. My husband said it is not like he remembered though and was not as good as before. read more

One of the few remaining Pinkberries in So Cal! I miss Pinkberry so much. I was in the area on vacation, searching for a quick place to get my frozen yogurt fix, and I searched on Yelp and to my surprise, Pinkberry popped up. I knew I had to come even after finding out Pinkberry is in a mall (Westfield UTC). Thankfully it is conveniently located right at the top of the escalator from the parking structure! (Park near Nordstrom.) There was a small line but it moved quickly. I got the original tart yogurt with fruit and mochi (you get 4 topping choices with a small). It was as good as I remembered! The kids loved it too. (They got chocolate with cookie dough bits.). No, there's not as big of a selection as Yogurtland or those other DIY places, but Pinkberry's yogurt tastes higher quality and is colder to me. It will always be my fave! read more

Pinkberry - La Jolla - Ice Cream & Frozen Yogurt Near Me - La Jolla, California

Their hours online and on Yelp say 9pm. Showed up today right around 8 after dinner and was so excited to have this and they were closed. If you close at 8 you should change your hours so people don't waste their time going all the way over there for it to be closed. Not sure if the employees decided to close early on their own or what but I was really bummed! 9 months pregnant and was dying to have pink berry :( read more

I was really excited for this Pinkberry to open, and they kept postponing their opening - first the sign said January, then March. I messaged their Facebook page, Pinkberry - La Jolla (it has since been taken down) to ask when they were planning to be open, and received a very inappropriate reply a few days before they opened. I first messaged the official Pinkberry Facebook page to let them know that their account has been compromised, but never heard back, and it was near impossible to get in touch with them. The official Pinkberry response was a perfunctory apology, with grammatical and spelling errors to boot, including a misspelling of my name. The manager seemed sincere, but failed to take responsibility; apparently the Facebook page's response came from a former employee. This situation demonstrates negligence on the part of the company in both allowing this situation to happen and in its response. Although I realize this probably does not reflect the actual content of their frozen yogurt, the experience has left me without much appetite for Pinkberry. read more

Pinkberry - La Jolla - The response I received from the Pinkberry - La Jolla Facebook page (since taken down). - Ice Cream & Frozen Yogurt Near Me - La Jolla, California

My go-to order on a hot day: Small tart original with strawberries, fruity pebbles and a little sprinkle of yogurt chips. So good. Tip for myself: mediums are way too generous for me, a small will do the trick for my cravings. They also have almond roca and dark chocolate crispies which are both decadent topping options so if you're looking to indulge a little more, they're worth getting. read more

Delicious Yogurt!! Tired their peach flavor (nondairy). Met the owner Riad and his wife. They're really friendly and amazing service to customer. Located in the middle of the walkway. You can't miss them! read more

Great quality, friendly service. Centrally located in the mall. They have the best flavors and quality ingredients.

Very rude customer service, whenever I ask some questions get rude answers, I wanted to get kids ice cream, she didn't even listen to me until the end, and gave ice cream cone full, when originally I wanted to get less ice cream amount inside the cone as a child can not finish and gonna have hard time eating all of it! We come here often and always rude people working there! So one star. read more

Great location in the mall. Friendly efficient staff. I got a Strawberry Banana smoothy and it tasted great.

Had a major sweet tooth for some frozen yogurt today while at UTC and came across Pinkberry. This place hit the spot! I ordered a small swirl which is half yogurt and half chocolate it's a good balance of not too sweet and not too much chocolate. I did try the chocolate hazelnut which was really tasty if you are in the mood for some chocolate. The small is actually bigger then you think cuz you can load up on as many fresh toppings as you want. Super delicious, fresh, and a good healthy alternative to regular old ice cream. read more

Pinkberry - La Jolla - a person holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - La Jolla, California

I love stopping by pinkberry during my UTC shopping trips. Their fruit is incredibly fresh, and their original yogurt is perfectly tart. They even have açaí bowls and protein smoothies, which I am going to try next time. Excellent customer service, I am always greeted with smiles. Highly recommend! read more

Pinkberry - La Jolla - Ice Cream & Frozen Yogurt Near Me - La Jolla, California

I've always been a fan of pink berry but there aren't that many around so when I see them I try to stop by for a treat. They are consistently good and I love their tart flavors. It's an outdoor kiosk but they have outdoor seating in the area so it's works. read more

I love pink berry and wish there were so many more open especially on the east coast. I came to find out that this pink berry has new management and wow are they just the sweetest people! Pink berry can cost whatever and I will still pay for it cuz it tastes so good! Here are a couple of my favorite toppings: almonds, Nutella, pomegranate sauce, pineapple, raspberries, chocolate crunch balls, and whatever else I'm feeling! These toppings on any flavor are good! Always give pinkberry a try! It's sooooooooooo good! read more

Grace and Ray are amazing people!! I recommend anyone to see them!! A night at the mall when I was craving yogurt, this hit the spot!! 5 stars for these amazing people and for Pinkberry any day!'n read more

Usually I get a birthday yogurt in my rewards account but this year I didn't. I asked the owner and he was nice enough to give me one on the house! He was very friendly and really piled on the toppings! read more