Horrible customer service and business policies. They canceled my appointment one hour before with no compensation.

I had a horrible experience here-- This was my first visit, booked on a friend's recommendation, and it was especially meaningful as I was getting my hair done for my own engagement party that evening. My appointment with Marycate was scheduled for 3:00pm but didn't begin until after 3:10. While a short delay wouldn't normally bother me, the service itself was then rushed once the 3:30 client arrived. My wash and blow dry were completed in UNDER 30 minutes--even though I have long, curly hair--and I left the salon with VISIBLY WET ROOTS. My best friend, who was seated beside me, texted me mid-service because she couldn't believe my appointment was finished when it was clear my hair wasn't. Meanwhile, the client before me (as well as my friend) both had their hair styled thoroughly and looked great, which made my own rushed, half-done result even more noticeable. I even mentioned to Marycate that this blowout was for my own engagement party that night, yet she ended the service while my hair was still damp. She had to have known the result was not acceptable, but I still felt awkwardly pressured to tip when she had me scan her Venmo at the end. Out of politeness I did, but I left upset--and then had to COMPLETELY re-dry and re-style my hair at home. The appointment ended up being both stressful and a waste of money. To be clear, Marycate was pleasant and polite in demeanor, but the quality of service I received was unacceptable, especially compared to the care given to others in the salon that day. I reached out to Pink Soda about this experience, followed up several times, and they completely ghosted me. I felt it was important to share this experience so future clients don't walk away the way I did. read more

DO NOT BOOK HERE UNLESS YOU WANT THEM TO RANDOMLY CANCEL YOUR APPT WITH NO EXPLAINATION! I booked a blow out for my daughter's senior hs photos. No explanation, just an email sent late Friday afternoon for a Monday appt that I had booked for weeks!! I had to call their 1-800 number 3 times before they finally picked up and all they would say is "Um Ya we cancelled it." No reason given and they didn't even attempt to rebook. Unbelievable! This was our first time booking with them and I will not waste my time again. My daughter is so upset now. DO NOT USE THIS SALON. read more

Pink Soda - Caancellation - Blow Dry/Out Services Near Me - Stamford, Connecticut

My situation is a little unique. I was burnt with chemicals on my scalp from another stylist over 10 years ago which caused me to get surgery on my head from infection. Since then I've been very skeptical of trusting my head and hair with anyone. I met Jenny about 4 years ago and have stayed with her ever since. She is VERY thorough, gentle and communication is ON POINT! I've never met a stylist that's cared about my needs and wants more than Jenny. Also, the vibe is personal because there is just a few chairs in the salon so it feels like it was just for YOU! read more

Pink Soda - Blow Dry/Out Services Near Me - Stamford, Connecticut

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Made an early appt on a Sunday at the Danbury location for a blowout and makeup for a wedding. The scheduling person was able to fit me in at 8 even though the time was no longer available online which I was super thankful for. It's rare to find a salon that opens at 8 on a Sunday. Some of these reviews made me nervous but I figured I'd give the location a shot and I'm really glad that I did. Ana did my blowout and did a really nice job. Chantal did my makeup and was fantastic. I received a ton of a compliments throughout the night and felt really great. Both of them were friendly and knew what they were doing. I've had my hair and makeup professionally done for events several times and they did a great job here. If I'm ever back in the area I'd definitely come back again. read more

Pink Soda - Awkward pic, nice makeup. - Blow Dry/Out Services Near Me - Stamford, Connecticut

This place was ridiculous. First they had a stylist not show up so 3 people were doing the jobs of 4 but nobody bothered to call and tell the clients they were running at least 15 minutes behind. Then I sat down and asked for a fishtail braid and showed a picture and the stylist said oh I suck at braids! (Braids are advertised on their website as an available service) The messy, falling down rats nest pictured below is what I walked out with because I had to get to the wedding I was going to and didn't have time for her to keep trying. I had to redo the entire thing before going in public and when I asked for a refund they said they couldn't give one because I should have told them it looked bad...as if she shouldn't see...and perhaps I would have had time for that if they were running remotely on time. Save yourself the frustration and angst go to Dry Bar. Update following the below response...The service was last week in fact, not sure what you mean 2 weeks later. Further I never threatened you I simply said I'd follow up, which I would have done either way. I started reasonably with the below just requesting a refund. I can't imagine what it would have looked like had she done the curls given how a braid turned out...woof! I did not like the braid I had to go because your salon was so behind! read more

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Been here a few times now for blow outs and each time my hair came out great! Definitely recommend if you're looking for a good blow out locally! read more

I visited the Danbury location and booked a gloss + trim + and blowout with Rachel Cora after reading her reviews. I wasn't sure if my ends needed a gloss (toner) due to the brass color I had previously, or if I needed to lighten it up. We ended up lifting the color just a bit so it would match the rest of my head, and the results came out perfect. Being from Miami, I was really scared to try somewhere new, but the service was amazing. Rachel was so accommodating, and even trimmed by hair dry since I normally wear my hair curly. I'll definitely be returning here since I visit family in the area often. read more

Pink Soda - Hair by Rachel Cora - Blow Dry/Out Services Near Me - Stamford, Connecticut

Response to Erin: I'm not to engage in this banter any further . If you want to lie to the public and tell them that I was never a client and have nothing better to do than write fake reviews , go for it. I have nothing else to say. And also, I was going through CANCER treatments at the time and you had me under that hot thing , whatever it's called , for 45 mins . I was sweating bullets and i told someone numerous times that I'm leaving if they don't let me out. I was still left there for 40 mins or so and I kept being told " 5 more minutes" . You have no idea how painful that experience was. And btw folks, they are not located on Bedford Street as stated in here. Not for years . They used to be in Harbor Point. Just more lies and sham. read more

I am writing this review after several attempts at contacting the salon manager or owner with no response. Key Points : 1. This salon has a surcharge for curly (read: ethnic) hair that they fail to disclose on their website or at booking 2. The staff display a lack of professionalism and customer service 3. Their work product is terrible and denotes a lack of training and skill 4. The cosmetology license on display for "Adrianna Solis" expired on 7/31/21 - I was serviced at the salon on 8/7/2021. I made an appointment at this salon for a wedding I was attending. I booked the standard blow out, which I have done many times at more competent establishments with amazing results. As soon as I entered the salon, the stylist raked her hands through my hair and announced that because I had "very curly" hair I would have to pay extra. When I ask if this was on the website at booking she said yes and I took her word for it (after checking again it is not.) I accepted the surcharge because I needed to have my hair done and improperly assumed that at least they would do a good job ( spoiler: they did not.) After approximately 30 minutes I was shown the finished product. I could only describe my hair as a cross between jimmy neutron and a rat's nest. I was told that the only way to fix it was to use a flat iron (which is not a blow out.) The stylist then proceeded to make tight ringlets in my hair with the miniature flat iron. I was running out of time and needed to go. The stylist loudly yelled that I wasn't going to get out of paying and that I needed to pay. I asked to speak to the manager and was told she wasn't there. I asked the manager's name and they didn't tell me. I asked for a business card and they said they were out. I paid and snapped the attached photo of the cosmetology license as I was leaving - which was expired. I had to go home and do my own hair in tears. As a person of color, I felt humiliated throughout my visit to this salon. If they had advertised this surcharge I would have never chosen to give my money to this salon. On top of that I felt like they insinuated that I came to the salon with the intention of not paying - which was absolutely not the case. I doubt that I will get a considerate or courteous response to this review. There is no email on the site or this page and I tried calling the salon at several points today. I am writing this review as a warning and in hopes that the employees at Pink Soda learn to do better by their clientele. Stamford is my hometown and I am so embarrassed to have had this experience here. Update: Thank you for your prompt response. I called several times yesterday and today and I was unable to speak with anyone directly. If you would prefer I leave a voicemail I would be happy to do so. I looked up your description of a master blowout and was saddened to see that the description denoted that it was appropriate for an individual with "unruly course hair." This language is deeply offensive and appears to reference hair textures that you may find undesirable . This language is disparaging to people with color who oftentimes have hair you describe as "unruly." I would urge you to revise this language and make the surcharge for "unruly course hair" more noticeable. May I suggest phrasing a "master blowout" as a "curly hair blowout?" I am sorry to hear your stylist was upset. I expressed to her that the level of work product was not commensurate to a licensed professional. I stand by that criticism. I never raised my voice or used foul language with her. Please pass along my apologies as I believe this is more a failure of management and a lack of appropriate training. With regards to your request, I simply included information regarding what I suspected was an expired license. Anyone can look up the status of the licensure of a hairdresser on the state of Connecticut website, as it is publicly available information. (https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) . However, I understand your concern for safety issues and have removed the photograph. read more

I got my hair styled and makeup done with Linda at Pink Soda for a gala and I could not have enjoyed my visit here more. I looked and felt fantastic and everyone was so incredibly kind and invested in making me look good. The space was so comfortable and clean. This was my first time here and I will be back again! Cannot recommend highly enough! read more

I had two horrible experiences at this salon about a year and a half ago (bad style; and then one I showed up for an appointment and the door was locked at my appt time midday on a Saturday). I recently decided to remove the review, as I believed enough time had passed that things may have changed at Pink Soda. Boy was I wrong! I booked the appointment for a cut, for my ten year old daughter (not for myself) and received a last-minute call day-of that they were refusing to take my appointment. So, while I'm not able to re-post the old review (I wish I were...) here is an updated, fresh one: Stay clear of this place, please. It's filled with really immature and untalented/poorly trained stylists, not professionals. read more

I have been coming here for a while and each time I go it's a pleasant visit. Kaitlyn does a fabulous job taking her time, and always giving me the blow dry I want. I always get the Master Blow Out because my hair is think and curly. Kaitlyn always leaves it gorgeous. The staff is very friendly and welcoming. I highly recommend this place. Whether it's a self care day or getting pampered for an event, Pink Soda is a consistent and wonderful place to go to. read more

Pink Soda - Blow Dry/Out Services Near Me - Stamford, Connecticut

Pink soda is an amazing salon! Every time I visit I am extremely happy and have the best experience. I see Lauren at the Danbury location and she is AMAZING! She is a hair goddess! She always makes my hair look fabulous and even fixed it from when I came from another salon (pic on the right). The place is always so clean and the staff is so welcoming and happy to see you! Can't wait to come back! read more

Pink Soda - Dream hair! - Blow Dry/Out Services Near Me - Stamford, Connecticut

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I had an appointment to have my hair styled. I needed to cancel, so I called the number provided on the website, and after a brief recorded message directing me to the company's website, I selected to stay on the line to speak to a representative. The phone rang and rang. No one picked up and there was no answering machine to leave a voicemail. I ultimately ended up looking online for an email address and emailing the salon with my cancellation. I was charged a 50% cancellation fee because they received my email within 24 hours of the appointment. However, I had been trying to call since the day before and couldn't get through. This was not the first time I had issues getting through on their phone (the same thing has happened a few times before), but this was the first time it was for a cancellation. Knowing that I had been trying to call, they should not have charged me the 50% fee. They also need to fix their phone systems. Fortunately, there are lots of other blow dry bars in Stamford, I won't be returning to Pink Soda. EDIT to address business's response below: The response is a complete lie. Yes, there is an automated service when you call the phone number (203 491 4422), and the automated answer that you reference in your response tells you to stay on the line if you want to speak to a representative at the call center. I chose to speak to someone so that I could cancel my appointment and no one picked up. There was also no voicemail. Second, you did not check your logs for my phone calls because I never gave you the phone number I called from so that's impossible - another lie. Third, I emailed you AHEAD of my appointment letting you know I had been trying to get through on the phone and couldn't. I did NOT wait until I saw the charge to email you. i emailed you on Friday morning (before my appt), and I saw the charge today (Tuesday - 4 days later). Truly abysmal customer service. The immaturity and lack of professionalism that you are exhibiting by arguing with me on something you are clearly at fault in explains a lot about the success (or lack thereof) of your business. read more

Very unhappy. I came today at 12 PM for a half-updo for a wedding - it is not even 2 PM and my hair has completely fallen out and down, this was an enormous waste of money. A $65 half-up-do says 50 minutes on the website and my girl had me finished in 20 minutes - and when I looked at that time, my curls had fallen already. I asked her to please redo them and put a lot of hairspray in (she was aware my event was at 4 PM and I needed everything to last at least that long.) When I was finished she didn't even show me the back with a mirror - just said "You can see what you need to, right?" Absolutely careless. Go anywhere else. Seriously, don't spend money here, it's a waste. **EDIT** - Per the owners reply below, this is not accurate - this conversation between the stylist and myself never happened. What a shame that they attempt to place blame on a customer for poor service. If you are still considering this salon, I strongly recommend reading the negative reviews first. read more

I had a very bad and scary experience at this salon. It wasn't that I received a bad service it was the way I was treated afterwards when I politely expressed that the results were not what I was hoping for. I decided to file a complaint with the BBB and am deciding now to share this because the manager even says that I came in for a basic highlight service but it's not true. I have included screenshots of the first convo I had online with the salon where you can see I never asked for basic highlight service. Apparently after I left a review here the manager looked at my review history and saw that I reviewed a salon last year. I had visited that salon late 2017 and left the review maybe a year later after I had my hair done beautifully by someone else.. Pink Soda says they contacted that salon though.. That was very scary. They claimed that I deleted it so that it didn't look bad and so that I could receive expensive services at no cost. Truthfully I deleted it because the stylist no longer works there and didn't believe the review should follow them along anymore. Additionally, my hair did not look bad- it just wasn't what I hoped for. In this case with pink soda- my hair actually looked horrible. As a frequent yelp user- this is something I always do. However, in this case, it wasn't Gabby the stylist, who was the issue. It was the salon. Gabbys sister (Joann S.) also told me she felt the customer service was "less than satisfactory". I should have taken that comment more seriously. I would highly recommend that if you're reading this review- DO NOT GO TO THIS SALON. At any salon you can get bad results because we are all human and humans make mistakes but the way I was treated afterwards was disgusting. I also recommend that you scroll down and just read the reviews that aren't recommended by yelp- after being in the salon I 100% believe the reviews. Yelp won't recommend reviews by new accounts or minimally active accounts- but it doesn't make them untrue! Also take the time to read the responses from the manager. Very unkind. Very dismissive. read more

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We chose to go to Pink Soda's Stamford location instead of having them come to us at the hotel. I think they overestimated their ability to balance a 9-person wedding party with other Saturday morning clients. One of my bridesmaids had to wait 40 minutes to have her makeup finished and was not treated kindly by her stylist. The staff was very flustered by the checkout process as well. Even prior to the day-of, communications with the salon were not consistent and clear. At least the hair and makeup looked good in pictures! (So, the quality did not match the experience) I will say, Gabby (the stylist who works with brides) was a total treasure to work with and I just adored her. However, my hair did constantly need to be repinned by my bridesmaids all day and night. read more

Mayra was a dream, took care to recreate my platinum blonde after a three month+ covid root. Highly recommend! read more

Pink Soda - Platinum hair - Blow Dry/Out Services Near Me - Stamford, Connecticut

My friend went here for a blowout for a wedding we were going to in town. First, they made her pay extra and treated her differently from the other clients because according to the stylist, her hair was "really curly." Then, they didn't do a proper job because the stylist couldn't handle her hair texture. It's obvious from what my friend said that this hair salon isn't used to servicing diverse clients. On top of that, the stylist was very rude to my friend. I hope they see this review and learn a thing or two about customer service. read more

I cut 8 inches of my hair off about 3 weeks ago thinking it would make my hair easier to do. I was wrong. Still having a hard time so I have been getting blow outs. Last week I thought I would try Pink Soda in Stamford. It was super easy to find. I parked in the Fairway shopping plaza and it was right across the lot. My appointment was for 9:40 but I got there a little early and she took me right in. Corina was very sweet and bubbly. We had the whole place to ourselves. It is beautiful in there! Big, bright, and beautiful. Corina did an amazing job with my hair! It was silky and soft and I will be back for sure! I was a little bummed though that they didn't participate in the Wacky Wednesday Special like Danbury does. read more

OW !!!! What great experience with Rachel Cora - She is friendly and very professional and the BEST HAIR COLOR SPECIALIST. she takes the time to listen and ask question about what I wanted for highlights, then she did it perfectly. I left the salon feeling renewed with beautiful highlights! The salon was beautiful and clean. I recommend the pink Soda salon and mostly Rachel Cora for color, highlights and style . Thank you Rachel !!! HIGHLY RECOMMEND!!!! read more

Amazing ! I love my Keratin Uberliss treatment ! My hair is super soft with no frizz. I also got a FREE cut with my treatment. Rachel Cora is the best, super sweet and funny. I couldn't be happier! read more

Pink Soda - UBERLISS- My hair WAS super wavy/curly with frizz! Look at it now! - Blow Dry/Out Services Near Me - Stamford, Connecticut

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I NEVER do this. SO LISTEN UP. Adrianna gave me life-changing hair. I didn't even come in with a picture, and she knew exactly what to do. I usually say to the hairdresser "oh, I love it" but then go home and change it myself. I can say wholeheartedly that I LOVE the cut and color! See for yourself! read more

Pink Soda - Biolage. The longer piece hanging down was just a missed section from me holding up my hair. - Blow Dry/Out Services Near Me - Stamford, Connecticut

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It's Amazing to me how this salon is responding to my review contradicting that they did my extensions and also apologizing at the same time!.. What a nightmare of a business!!!.. The owner never got back to me about this experience... and Lauren, the stylist who did these extensions obviously does not have the certification to do this work or decency to apologize!... I'm glad you found my review amusing... what an idiot you must be! read more

Pink Soda - Terrible!Beware of inadequate stylists! - Blow Dry/Out Services Near Me - Stamford, Connecticut

I went in on an impromptu whim to color my hair and Stephanie was so great. I knew for a fact that I had a lot of hair and it would take forever but they were kind enough to get extra hands on board. We chose to do a red color and a glaze. The results were gorgeous read more

Pink Soda - After - Blow Dry/Out Services Near Me - Stamford, Connecticut

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I have had the absolute best color and cut services by Kaitlyn in Stamford over the last couple of years. She is extremely professional, very talented and goes out of her way to ensure you are happy with the service. I was scared to trust a new salon after leaving NYC, but I am so, so happy with Pink Soda and will be a repeat customer for years to come! I highly recommend! read more

Went for some simple balayage to Sun kiss my brunette hair. Ultimately, ended up w a ton of bleach on my hair and walked out a blonde. Went back the next day to have it corrected, they put a toner on it and had the audacity to charge me for the toner...and for their mistake. If I wanted blonde then I'd say she did a decent job, but it's not at all what I wanted. Now I'm left with damaged blonde hair and need to go elsewhere to have in corrected. Nonetheless, I'm a very disappointed and angry customer To respond to the owner: There's a difference when you say 'my husband loves it bc he loves blonde hair' versus 'this is too blonde for me and it doesn't look like the picture.' Which is actually what I said to the stylist. I specifically showed her the picture when I sat in the chair for the first time. I showed her one of the cut and ONE of the color. I NEVER DECIDED ON A PATH FOR BLONDE, that is completely fabricated to make your salon look innocent, come on, Wendy. You all are the ones who told me to bring in a picture of what I wanted on the phone. So it's bizarre to say that she doesn't recall seeing the photo below bc it's the only one for color I showed. I would never decide on being blonde when my hair is totally brunette. As far as the second day when I went to have it corrected...I walked out after getting the second tone with wet hair bc I didn't want to have to pay for another thing since I was being charged for someone else's mistake. So at that time, it seemed better WITH WET HAIR. Just as some feedback, if you're having your hair done in a new place and the client isn't happy and seems concerned with how blonde they look especially when it doesn't look like what you asked for, you as the owner shouldnt fly into the conversation and tell the client it looks good. If someone feels a certain way, you should respect that. After speaking with another salon, I'm understanding that 'toning' this hair would never make my hair look like what I wanted. read more

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I would recommend this place and only this place to get your hair done! It has a fun upbeat environment and not by coincidence, Wendy the owner runs the place with a madonna girls just wanna have fun vibe and trust me it's something you'll love being apart of! If that's not enough the Stylists are extremely talented and work with you to help give you the look you're looking for. I was incredibly fortunate to have Gabby do my hair ! Gabby is a incredible stylist! I had the misfortune of getting a terrible cut at a different salon. Gabby and Wendy came to my rescue! They were able to set me up with beautiful extensions ! They we're able to match them to my color perfectly and place them so they fall naturally. I would go to pink soda for the experience and the expertise these ladies are incredible! read more

Pink Soda - Blow Dry/Out Services Near Me - Stamford, Connecticut

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Great place. Clean. Great blowout. Very efficient. All ladies that work here are very nice! Would recommend

I schedule online to have a haircut, paid for the best haircut option they have. Showed pictures of what I wanted, described multiple times, and ended up with a completely different haircut. read more

Needed a quick last minute blow dry and this is BUSINESS contacted me right away with an appointment. I was very happy with the service and would come back again! read more

Got my hair done - balayage and glaze - nothing like the picture I showed but I paid over $500 for it so I tried to get used to it. I went back in to get a glaze two weeks later to try and correct the brassy color I was left with. And they charged me another $80- for a customer who felt they didn't do it right the first time. Honestly wouldn't have minded if I felt it looked different and I was happy with the result. I wouldn't go there again for anything more then a blowout...... read more

This would be my fourth time going to Pink Soda and my last visit was just the worst. When you make an appointment to get your hair done you want to feel relaxed, but I was given a harsh attitude the second I stepped into the salon. Regardless if there was a miscommunication on what specifically was supposed to be done with my hair -- you should not take it out on the client. I was the first to even arrive early and I felt very uncomfortable... and the light bulbs they put you underneath to release heat on your hair seemed very high. My left shoulder was getting burned from the heat. Even when my hair was being washed, I felt my hair being pulled and the worst is when you feel the girls talking behind your back. This is why you don't want to bother asking for help. My appointment was overpriced for the treatment and behavior given. Most likely my last visit. read more

I've always had great experiences at their Stamford location but tried Danbury and unfortunately this location was not as great. Waited 25 minutes past my appt time and finally left. Didn't even get an apology for them running so behind. Girls are sweet but need someone in charge keeping them on track and guiding them with the customer service aspect. Woul def recommend Stamford but not Danbury, unfortunately. read more

I had an amazing experience from beginning to end. I walked through the door and running on 3 hours of sleep on a sunday from staying out late Saturday night .. this place was heaven. I was offered coffee, a few minutes later a hand treatment that felt amazing, Samantha was wonderful, friendly and super sweet. Took her time in understanding exactly what i wanted. The place was beautiful and most importantly my hair came out beautiful. Money well spent and an amazing way to start off my sleepless Sunday. Will be back soon !! read more

Pink Soda - Blow Dry/Out Services Near Me - Stamford, Connecticut

I had a blowout here today. I gave very little direction (loose curls, please), and it turned out awful: The stylist parted my hair in a very ugly way and gave me crunchy curls. I thought maybe it would look better when I got home or when the hairspray dried, but it didn't and I ended up fixing it myself. I was really upset about it and regretted the money spent immediately. Worst of all, the staff (including what appeared to be a manager or an owner) were openly discussing another customer from earlier in the day in my earshot, repeatedly calling her "difficult." Badmouthing customers in front of customers? Really? I won't be coming here again. read more

I hired Pink Soda to do my bridal makeup and hair in addition to 12 members of my bridal party makeup and 7 bridal party hair. I also used Pink Soda for my hair color and cut a couple weeks prior to my wedding. They didn't meet any of my expectations. They overpromise and underdeliver, do not trust them. I was beyond disappointed with the services I received for my wedding. The worst part was, after I shared with Pink Soda all that went wrong it was their reaction and lack of care that made me want to write this review. Although I lost nearly $3000 by choosing Pink Soda I'm hoping this review saves the next bride-to-be from choosing Pink Soda. I wish it was just the money that was lost. They caused me much stress the morning of my wedding when they arrived 1 hour late! What went wrong? Here's the list... 1. Only 3 stylists arrived when I was promised 4. 2. The stylists arrived 1 hour late the morning of my wedding. 3. I was promised that all 4 stylists did makeup and hair and that was a lie. Only 1 out of the 3 stylists did hair. 4. I did not get a "designated bridal expert pro" as mentioned in their contract. The hair stylist was good but because she was the only one that did hair, and we were behind schedule, I felt that my hair was a rushed job. Came out okay, but I had to settle because we were behind schedule. No bride should be put in a position to "settle" for her hair. 5. I paid for airbrush service for my makeup. The morning of my wedding their airbrush tool wasn't working and they had to apply regular makeup. After the wedding Pink Soda reimbursed me $20. That was an insult. There is a reason why a bride requests airbrush versus regular makeup, and even though that's what I ordered, I did not get the airbrush experience. 6. No time for photos after all the services were completed. The 1 hour that the crew was late took up all of our "wiggle room" time to take pictures and enjoy the moment. Instead it was high-stress to get up and out of the room after services were completed. 7. Forced gratuity. I was obligated to give a 20% cash tip the morning of my wedding. 8. Late to church ceremony and all consecutive events due to their 1 hour tardiness. The list goes on but these were the points that I brought up with the Salon. They took a long time to respond to my calls/emails and at the end I received an apology and a $20 refund. This review will remain up until the Salon justifies all the aggravation that I had to put up with for my wedding. PS The haircut (trim) and glaze service I had at the salon (a couple weeks prior to my wedding) was NOT worth the $227 that I paid for it. read more

I will never book here again. Canceling the morning of prom that was booked weeks ago?! Not cool. Thank goodness our normal salon was able to accommodate her. The receptionist was only defensive that their only makeup artist was in the hospital which I feel very badly about. That really wasn't the point. How do you not have a backup artist? Clearly, this is not somewhere you would want to rely on for a big event. read more

Bad customer service and they aren't anything they say they're. I would of been better off at super cuts next door. Due to their bad service , they even changed their name on here. This hair salon should own up to what they've done. read more