1. Pink Portables

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Rock Hill, SC

Pink Portables

3.0 (2 reviews)
Open • 6:00 am - 7:00 pm

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Response time

1 day

Response rate

100%

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This company and it's employees are amazing! They have their own backhoe attached to the pump…read moretruck so that they can dig if they need to. I had issues with 2 different, well known companies, because of the digging aspect and they were not able to dig the same day as well as pump it and not only did they want me to pay a service fee but also pay extra to dig. New life to the rescue, their guys were out to my house within an hour and ready to dig and pump. They made an otherwise bad situation into a great resolution!

I called New Life to have them clear an obstructed toilet line. I had looked at the toilet myself,…read moreand it was filling and flushing correctly. But sometimes, the water would not recede - hence, I assumed partial obstruction. Two techs arrived to the house, and the tenant told them he was going out to the garage - come get him if they needed him, or if he wasn't back when they were done. The two techs just left without notice! They didn't speak to the tenant, show/explain their work, or notify me (the owner) of anything at all. Terrible customer service. The first word I received was a bill for $267, via email, telling me exactly this: "unstopped toilet. line was stopped up , could not find anything. Found that the toilet needs to be replaced also." The next flush by the tenant - line was blocked. Nothing accomplished, and no information provided by the plumbers about what was done/attempted. So I called New Life and told them that their techs did not clear the line, could they return? I was told that they could return, but I would be charged for both visits. I said "they didn't unblock the line!", and New Life said "Well, they said the problem is your toilet. It flushed for them". It sounds like they did nothing but plunge the toilet, which everyone in the house, including kids, was capable of doing. I know there was NOTHING wrong with the toilet, so I asked specifically for a more experience tech, and said I would reschedule BUT if the first two techs were wrong (and the toilet was NOT the problem), couldn't I only pay for one visit? She said she's talk to the boss. I received a voicemail telling me that (paraphrase) "Our guys said you need a new toilet. We're not coming back to look at the line - you're welcome to get a second opinion" In other words "Frick-off"! I called a friend, and we looked at the toilet again - 100% good!, but the line was being obstructed. So we took it off the wax ring and looked at the toilet base, where we found a plastic battery cover (for a remote or toy?) probably flushed by a child and obstructing the line. The toilet did NOT need replaced. How is it that two "professional" plumbers could not find or even trouble shoot a plastic obstruction in the S-curve of a toilet, but were so insistent that the toilet needed replaced that they refused to return to the house? There's no way that the "service" was worth $267, and there's no way I'll ever call them again. Because it wasn't just lousy techs with terrible customer service, but an admin who wasn't very interested in dealing with the situation, and a boss who was setting the tone for lousy customer experiences.

Pink Portables - portabletoiletservices - Updated October 2026

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