I am writing this review in regards to Dr. Trevor Greene at Piney Orchard Dental. I first visited Dr. Greene on June 6, 2012, as a second opinion, for an exorbitant amount of dental work that I was told I needed (by a different dentist). The feel of the office was good, clean, and the staff was amazing. He was up front and thorough with me about the work in needed completed. He put together a treatment plan for me and I went to the reception desk to complete my appointment.
Satisfied and comfortable, I scheduled a cleaning for August 1, 2012 at 4:15pm, as well as a root canal on August 14, 2012 at 6:15pm. He had referred me to an endodontist for a second root canal, which I scheduled for August 10, 2012. He suggested it be done that way because of how deep the filling in my tooth was. He also stated that once the procedure was done, he would then do the build-up and crown.
I left work at 3:50pm on August 1, 2012, 25 minutes before my appointment, as I don't work far from their office. Traffic was a bit heavy and I arrived at the reception desk at 4:23pm. It was then, that I was informed that my appointment had been cancelled and I would have to reschedule due to being late. As most dental offices give a 10-minute grace period, I was in shock. To make matters worse, the female who told me the news, was rude to me as well. I ended up speaking to one of the other reception associates behind closed doors so that I could express my concern. We worked everything out, and in-turn, rescheduled my cleaning for October 2, 2012.
All was well, until I received a letter in the mail from Dr. Greene's office on August 9, 2012, dated 8/2/2012, which I have attached to this email. In this letter he stated that, "Due to my general lack of cooperation with their office policies and procedures", he was discontinuing dental services to my family and I. I had no idea what this was about, as I had only seen him once at that point, since they had cancelled my cleaning. Also, I had my root canal scheduled with the endodontist the next day. I still had my procedure done, as I knew the ramifications of it not being done would be losing my tooth. Since Piney Orchard Dental is closed on Fridays, I would have to wait until Monday to see why the letter was sent.
Today, August 13, 2012 at 9:00am, I called and spoke to the same woman I spoke to behind closed doors on August 1, 2012. I asked her why such a letter would be sent, since the only thing I had done wrong was show up 8-minutes late for an appointment, ONCE. On top of that, she had been the one to reschedule me for October. She then informed me that it was due to the "huge misunderstanding" back on August 1st, and that although she had rescheduled my appointment, Dr. Greene made the decision to drop me as a patient because he felt that they (Piney Orchard Dental) were not the "proper fit" for me. They had also cancelled all of my appointments, including the root canal scheduled for tomorrow.
I feel that it is VERY unprofessional that he would not, AT LEAST, complete the root canal that we had already scheduled, as well as finish the restoration of the tooth I had the root canal completed on already. It states in the letter as well that they would provide dental services to me on an "emergency only" basis until August 31, 2012. Now, because of this, I have to attempt to find another dentist, to complete work that Dr. Greene initiated. Normally, this would not be an issue; however, with the work that I was told I needed done, there is a sense of urgency for me. On top of that, trying to find a dentist that is running a practice, not a business, is hard to find these days as well.
In conclusion, I felt the need to make you all aware of my encounters with Piney Orchard Dental, and Dr. Greene. I actually liked Dr. Greene and his staff, the feel of the office, and I didn't fear going to him. However, now I just feel taken advantage of, and that because of something beyond my control, I am no longer welcome. read more
