I used Pinelands to landscape my backyard. I will start off by saying that the staff is very friendly and they have a nice nursery with a great selection.
The process of setting up a time to have someone view my backyard for an estimate was where things got a bit rough. After calling to try and schedule something it took a few days for anyone to get back to me. Once my call was returned I was told I would receive a call back to confirm a time. I didn't hear back from anyone confirming a time until a few days later when I received a call at 8:30 in the morning telling me someone was on their way. This was a bit frustrating considering I needed to be at work. A call in advance would have been appreciated. I was told that the project would be started in about 2-3 weeks and it turned out to be more like 5-6 weeks.
The actual install of the landscaping went pretty smoothly and it turned out nicely. I was a bit disappointed when I was told that the plants I wanted most were left out of the project because they did not make the area large enough for them to fit. There was plenty of room to work with, they ran out of room because they did not account for the plants correctly. They also left out an area completely that we discussed to be installed, until I pointed it out. In addition they delivered pine straw instead of the mulch that we specifically ordered. This too was corrected but all the little things started to add up.
When the landscapers left my house with the project being mostly complete there was again no communication. My yard had areas where they grass needed to be replaced, there were a few plants that were not planted and I did not receive an invoice. I really had no idea if they were leaving it as is or if they had intentions of returning. I gave it a few days before calling in hopes that someone would call and follow up with me to let me know what was going on (again expecting what in my mind is standard customer service). After not hearing from anyone I finally gave in and followed up to see where we were with the project being completed.
Since completion we have had a few issues with plants dying. I think this is pretty normal and I'm not complaining about that. Pinelands does have a year warranty on their plants. The issue is trying to get someone to return your call and come look at/ replace your plants. The first time I called I had to call three times before anyone would call me back. The second time I called twice and finally gave up, replacing the plants myself.
My advice to you, if you want to work with friendly people who do a nice job, you will find it at Pinelands. With that, be prepared to not know when things are happening (estimate, installation, completion), and have to work to get any answers. I am a pretty laid back person and rarely write reviews. My patients was so tested with this project that I wanted to share my experience. When paying someone to do a job for you, I feel like there is a certain level of customer service that is expected to come along with it. Knowing what I know now, I would have gone with another nursery to landscape my backyard. read more