It has been frustrating working with the corporation that owns Pinehurst Apartments.. In my household, we paid rent and media fee two days early (the only two things showing that we owed), bringing our account down to zero. Two days later, they posted another (optional) fee to our account..and instead of applying my payment to what I actually paid for in the first place, they took a portion and applied it to my optional fee, leaving me a "balance" on my rent and media fee which was paid for in the first place. Now, they have charged an extra $115 "late fee" (on a $14.95 optional charge) because they chose where they wanted to apply my payment to instead of what was actually paid for. One of us left a review, and the customer care team responded and told us to email them because they would like to resolve the issue. However, after reaching out to customer care a couple of times, they have ignored the emails and have not responded at all. Again, not showing they really care. Another reason I'm leaving a one star is the walls and ceilings are not very sound-resistant. We here our upstairs neighbors and their dog constantly. read more

Unless you like being exploited by a greedy corporation, I would not recommend living here. I paid my rent and media fee two days early (which were the two things showing on my account that I owed) and brought my account balance to zero. Then, two days later they posted another (optional) fee to my account. Instead of applying my payment to what I actually paid for in the first place (my rent and media fee), they took a portion and applied it to my optional fee, leaving me a "balance" on my rent and media fee, even though I directly paid for those in the first place. Now, I have been charged a $115 "late fee" (on a $14.95 optional charge) because they chose where they wanted to apply my payment to instead of applying it to what I actually paid for. I went and talked with the office about it, but they did not care and insisted I pay the ridiculous late charge even though I have been a faithful tenant who has never once been late on anything. Another reason I am giving a one star is the walls and ceilings are not very sound-resistant. We are constantly awoken at night because we hear our upstairs neighbor walking around in their apartment. It's a good location, but there are tons of other apartments to choose from. read more

This place is a prison if you are disabled my family was there 2 weeks and it was nothing but hell we couldn't watch TV or do laundry at night or sing or play with my dog we where told to leave because we were too loud for the person next door now were being charged 7k for them kicking us out Do not live here it terrible read more

All the teem are amazing The lady in the office very professional and the guy in front desk too Maintenance is great read more

We lived at Pinehurst for 3.5 years and were very happy with our choice. Our neighbors were very nice and our apartment was very quiet. We had a 3 bedroom with a garage, which was a solid choice. The maintenance crew was absolutely amazing -- our dishwasher died and it was replaced within a couple of hours. For whatever reason, the pool area was almost always empty, so it was like having a private pool and hot tub. Moving out was a breeze! We did have to break our lease early and pay a penalty, but that was not a surprise. I was pleasantly surprised that they did not nickle-and-dime us about cleaning the apartment or paint. All moving-out fees were completely fair. I highly recommend Pinehurst and doubt if there is a better apartment complex in the valley. read more

This is the only apartment complex I've ever dealt with as a prospective tenant that refused to reply. Over a two week period I asked the same two questions 5 times and never got an answer. On 5/26/20 I emailed asking" 1-if all units in two story buildings have a private garage, and 2-if they had a waiting list for apartments. On 5/28/20 I got an email that said"I see that you are looking for a two bedroom apartment, and looking to move around 05/30/20, is this correct?" It was simply signed "Leasing Team."  No, not correct. I had never specified those dates. So I tried calling them and there was no answer. Instead they have an answering service un-associated with the complex. I left my two questions with the answering service. I also emailed to notify them their mail made no sense; I was interested in an apt anytime from July thru early September. And I again asked the 2 question. On 5/30/20 I got a second email that said"I see that you are looking for a two bedroom apartment, and looking to move around 06/01/20, is this correct?" From the "Leasing Team."    Again not correct. And it was now obvious that the emails were nonsensical spam. So I emailed back with the same corrections and questions. And I called and yet again got their answering service and again left a message. Eventually I got an email from the "Leasing Team" telling me to watch their website to learn about vacancies, and failing to answer my question about garages. Super frustrated I responded in email that "I will ask this question for the 5th time" and never heard back with the answer. Obviously I'm no longer interested in Pinehurst. Beyond being stunned at their incompetence and rudeness I have to wonder if it's possible for residents to communicate with the management office. read more

I am alway impressed by the prompt professionalism of the maintenance crew. They never disappoint.

I absolutely loved living here! If they had 4 bedrooms I don't think we would ever move. The apartments are clean and spacious. The staff is amazing, easy to work and always so friendly. Only had a maintenance problem twice but it was a click of a button online they were here right away always friendly and it was always fixed quick. I highly recommend living here a million times over. It feels like a house, it's so airy and the neighborhood is great! read more

It's been a long time since I've lived in an apartment complex and wasn't expecting to be happy with anything we found however Pinehurst feels more like a community. You have options for a garage which is a major departure from other places. The neighbors are friendly and quiet! The managers Trevor and Jarred are phenomenal people and really support the residents. It has a real unique neighborhood feel. The property is clean and well kept. We've been VERY happy! I do wish that our appliances inside the apartment were more updated. read more

Thumps up for the great maintenance service that we had today getting a new microwave, Ernie replacing the old one. Fast service excellent costumer relationships. The property manager Jaren at pinehurst and his assistant Lindsey always on it get things done right away; good team work. read more

I'm quite surprised there are actually any poor reviews of Pinehurst Apts on here. I've lived here approximately 1 year and have experienced nothing but good things. I've found Property management to be very friendly and responsive to any questions or assistance I have needed. With regard to any maintenance issues, the two times I've needed a repair (toilet handle and small ceiling crack), they were both repaired VERY quickly by the maintenance crew. Bottom line, this is a nice, mature complex. It's very convenient to shopping, restaurants, medical offices, and feels like home. I enjoy the pool/workout facility/clubhouse, and can think of no reason to consider other complexes. read more

This is by far the best apartment experience we've had. The value for money is outstanding, the service is top notch, and the grounds are beautiful and clean. The apartment itself is high quality, with custom-feeling finished throughout. It's a quiet community and it feels more like a home than an apartment. We would highly recommend it. read more

Quite possibly one of the worst experiences we've ever had in rental housing... how anyone in this leasing/mngt office is gainfully employed is truly a mystery. They strangely pride themselves on avoiding emails and calls from residents. If your appliances are broken, you're on your own getting them fixed. If the mailboxes are broken, they will stay that way for months! If you have neighbors that are CLEARLY violating the terms of their lease, the leasing office doesn't want to know or hear about it! The maintenance staff there will hose off pool furniture, but if you have a real issue, they throw their hands up in the air and shrug their shoulders. I even had to change my own furnace filter, as it had clearly been neglected for God knows how many months! I could go on and on about the egregious neglect in this community, but if you don't believe me, just lease there and you will quickly see for yourself. I didn't talk to a single resident who had their unit rented to them in 100% working order OR in a clean state. The apartment could be filthy with windows that don't even open and close properly, but they will rent it anyways! The outside of the property is as neglected as the units are-- there is more mud than grass, and fecal matter from dogs everywhere! To add insult to injury, there are also creepy neighbors who follow girls that just try to walk their dogs in peace-- one in particular, a man with a beagle, was amongst the worst! Another neighbor was arrested for drunk and disorderly behavior. If you want overall peace of mind, a reasonable degree of communication from your leasing office, and accommodations that are commensurate with your rent-- look elsewhere!!! read more

A Class-A property, Class-A location, and Class-A staff. Every concern or maintenance request usually responded to within an hour, or at least a minimum 24 hour turn-around. If the property was not this way I would have left years ago. Rent is slightly above market but it attracts better tenants. read more

I haven't lived here very long, but I really enjoyed the time I have. It's a nice quiet area that's very well-maintained and I have a beautiful apartment. The staff has been very friendly and helpful and welcoming. Trevor and Jaron are great you can tell they care about their residents. I have had a few things that have needed to be fixed and maintenance has been very quick to respond and take care of it. I love that they participate in recycling pick up.Apartment has gorgeous granite countertops, dark cabinets, Beautiful crown molding and amazing windows that brings in lots of light. I also love that it's so quick to the fort Union area and freeway. I'm so glad I chose this place as my new Home. read more

I've never lived in an Apartment Complex prior to living at Pinehurst Apartments in Midvale. It was the first Apartment Complex I toured almost 3 years ago and I signed on with them without looking elsewhere as I was so impressed with the property layout, look, large, shade trees, pool and jacuzzi area and large club house setting. But, the reason that I am posting this is that Jarin, the property Manager and his staff who have all been here since I first arrived have been nothing but spot on professionals who run this place so well. Very nice and accommodating and get things taken care of quickly and efficiently. I have had several minor repairs to be taken care of and they are here within 2 hours or less to get it done. Also, I've left my garage door open (yes, secure garage doors) and I've received a phone call each time within a few hours checking to see if I knew it was open. I can't say enough for how impressed I am with Pinehurst, it's staff and the overall company that owns this complex that has the foresight to hire such competent and wonderful people. Thank you to all of you for truly making this my HOME! read more

We have loved everything about living here. The office staff is very helpful and thoughtful and the maintenance guys are quick to respond to any problem we have had. It's in a great location, really close to shopping and restaurants and easy to get on the freeway. It's really quiet all of the time. I love sitting on my balcony in the evenings and it's really nice to have a garage at an apartment. The other folks that live here are very friendly too. read more

Pinehurst is one of the best communities I have lived, excellent amenities, good staff and neighborhood. All groceries like Walmart, smiths and trader joes are near by and good amount of restaurants near by. Maintenance staff is good and they have 3 HR service SLA..go for it..u won't regret read more

Image an apartment with poor maintenance, leaky windows and mold. Match that with a staff that doesn't care if it's your apartment or not, they will walk in whenever they want and that would be what my experience of Pinehurst would be. My boyfriend and his brother lived here for a little while. I would stop by and stay for periods of time and witnessed several problems with the community. First were the maintenance issues. Windows that leaked every time it rained. Was reported several times and nothing was ever done. This created warped moldy window frames which were like that until the day they moved out. What really topped the whole experience off though was the fact that staff walked in whenever they wanted. second Drew had the unfortunate problem of having the controls for the sprinkler system in his apartment so on any given day someone form staff would knock and then just walk in so they could deal with the sprinklers. No notices, no warnings, no phone calls or emails. At first I was skeptical because I had never seen an apartment do this but one day while there waiting for him to finish a shower I witnessed it myself. Honestly I was a bit freaked out so I stayed in the bedroom but talk about a total lack of manners or professionalism. The only decent thing about the complex is the fact that they weren't charged for damage to the apartment when they moved out. Maybe that was to make up for the horrible experience they provided. Stay Away! read more

I liked this complex at first, but as time wore on, it became more and more obvious they did not care who they let in. It was quiet and peaceful for awhile but almost every other night, I can hear my neighbor outside yelling at her estranged husband. The estranged husband gets angry, jumps into his car, blasts Bon Jovi's "Ill Be There For You" and numerous other stupid songs from back in the day, while screeching out of the parking lot, all the while my female neighbor is standing out there yelling "dooooon't gooooo". I mean, WTF? One time, I actually heard an entire phone conversation of hers where she was arguing with her father over the phone about her estranged husband-in the middle of the night...I'm talking 12:00 a.m. "Well daaaad, I'm always there for you, daaaad. Why can't you be there for me?" Her behavior is disgusting, despicable, DESPERATE, and disrespectful. When Nate managed this place, it was a much better place to live. My lease is up in November and I can't wait to get the hell out of here. It's not worth $1,130.08 to live here. May as well be living in the ghetto. I actually stayed in West Valley (closest thing to a Utah ghetto, I guess) for my first 3 months in Utah and the apartment cost $750 per month. I lived around a lot of minorities in West Valley and there was a lot less noise (go figure because stereotypes tell you otherwise). Don't move here. Take your $1,130 and move someplace else. The good things about this complex: The exterior is very appealing, super clean, and bug free. read more

Let me begin by letting you know that my family and I have been renting since my wife and i were married in 2008. In that time we have had both good and bad renting experiences. I'm writing this review for anyone interested in Pinehurst Apartments located in Midvale Utah but mainly for other families like us (vs young singles etc). When we first viewed the property we loved it! The price at the time seemed steep compared to others in the area but hands down this is a first class community. Everything from the units to the pool to the mail-room represent the finest possible living one can experience while renting. While nervous about the price my wife and i decided it was a nice pick and decided to give it a try. The first thing i noticed was how different the property management is. Emory and Roxanne are a super management team. Of the six or so other places we have lived/rented NEVER have we had management that are as genuine as these two. They truly care about their residents. For example several times due to family medical situations we have been unable to pay our rent on time. Instead of throwing guilt trips our way and making us feel like we are an undervalued member of the community they both have been OVER accommodating and understanding while working with us in every way possible but still in accordance with their policies and procedures. Another situation was when we needed to call 911 for my son. After seeing emergency vehicles on the grounds and without knowing much Emory called my cell phone to let us know that they were there for us if they could help in anyway. These are only two of the many times i have been impressed with the customer service they provide. I wish other management on other properties would be even half as awesome as Emory and Roxanne and I'm sure they would retain their residents MUCH longer. In addition to the management being above the normal so are their facilities. They have a beautiful club house that you can rent to throw larger parties along with a huge brand new gas grill for use at virtually anytime. Their pool and hot tub are both the cleanest and best kept of any pool/hot tub i have seen at other properties. The grounds (Grass, Trees, Bushes, Parking Lot etc) are always immaculate. The landscape company they use is second to none. All year long the community remains clean and new looking due to the hard work of the company and the diligence of the management. The units are worth every penny. From very high ceilings with nice trim, to the large amount of windows that allow natural light in the unit we have always loved calling this home. The maintenance is AMAZING one day recently our bathroom flooded from a pipe issue and within about 30 mins we had an outside restoration company in my home with their equipment cleaning our unit so detailed that today you cannot tell my bathroom was flooded only days ago. Not only did they completely replace the carpet and spray the rest of my home with a disinfectant but they even left a large dehumidifier in my unit to ensure the walls and cracks etc are completely dried. Other properties would have used their local maintenance guys for this sort of thing. Not Pinehurst! To ensure the units keep their new and luxury feel they paid a LOT of money to make sure the water was cleaned up professionally and without concern for how much it would cost them. The neighbors here are equally awesome. In other places I've often had issues with neighbors throwing parties late in the evening, or fighting so loud you cant stay out of it. Here everyone is friendly and out going. The community seems very safe because residents are always on the look out and the community security company has a constant presence. There are dozens of restruants, grocery stores and other necessities within walking distance which make its location very convenient. The school that our children go to is very close and also seems to be of great value compared to other public schools my children have attended. If you are even considering this community I would urge you to come and see their model unit. It is very accurate to the actual unit you will receive and you will notice right away the customer service I'm talking about when you meet Emory or Roxanne and remember they are not putting on a show but the sincerity they show on your tour is genuine and constant for the entire time you live here. I know you may think i work for Pinehurst (that's what I normally think when I read a great review) but I assure you I do not. In fact if you wish to contact me directly with questions about the property I would be more then willing to answer your questions directly from a current resident. I may be reached by email at shane.andersen@us.army.mil . Give this place a shot and I am without doubt that you will be just as impressed as i have been. I'm very proud to call Pinehurst my home. read more