Just had an extremely positive experience at Pine Tree. They supplied the lighting fixtures for our subdivision house built a few years ago. A light cover was broken yesterday. I called them just now and talked to Sara K. She was very friendly and seemed to know everything about their business and was the perfect person to talk to. I confirmed with her that Pine Tree was indeed the supplier, she looked up my sub and lot number and could see the exact fixtures I ordered. I sent her a photo of the light and confirmed we were talking about the same light. She is ordering a replacement glass from *their* supplier for me free of charge, shipped to my house. I connected with Pine Tree, got through immediately to the right person, explained my situation, got it resolved satisfactorily all in less than 30 minutes. Best customer experience I have had in a long time. Thanks, Sara and Pine Tree! read more

Pine Tree Lighting - My lighting fixture - Outdoor Furniture Stores Near Me - Lake Orion, Michigan

Selection, pricing, informative and no bullshit like the chain stores who are trained to only put product on the shelf. We bought our tasting room light here and will be back for the other rooms. We also have brought friends here from the Cleveland area to see a huge selection of lights . With their prices and optional delivery options they have bought here too. By the way, they carry the stuff out to your car or truck too. read more

Last time we'll ever visit this establishment was today. Been in Lake Orion a long time, and over the years have had occasion/need to shop at Pine Tree. EVERY single time I've left feeling like I was doing them a favor by shopping there. Staff is consistently rude and condescending, and not friendly or even very helpful. Maybe I'm not the "target audience", and that's ok.. but my money is still green and my credit is good. Absolutely no reason to treat a customer like they're not good enough for your store. read more

My first visit to Pinetree and I am completely impressed. As I was walking around the store browsing, I was asked if I had any questions. Everyone was eager to help but let me browse without interruption . I did, however, have an appointment with Diane. She was amazing.! I think she knows every light fixture on the market. I was able to pick out beautiful lighting fixtures for my home thanks to Diane and Tonya!! I am looking forward to my next appointment with Diane to complete my home!! I highly recommend Pinetree and of course, Diane!! read more

I was looking for replacements for two lighting fixtures in our kitchen over the sink. We want it to be very bright for the sink and adjacent countertop work areas. Pine Tree Lighting did all of our lighting fixtures when we rebuilt our house so when I explained what we were looking for they were already familiar with what we have for existing fixtures. They showed me several options including a simple flood lamp design with LED bulbs that would be rather inconspicuous yet provide plenty of light to the sink and work areas. Also it won't detract from our centerpiece fixture over the island. The price was very reasonable so I placed the order and put down a deposit. I also arranged for the installation once the fixtures come in. We are really looking forward to brightening our days...and nights! read more

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My wife and I recently relocated to Michigan and were recommended Pine Tree by some local friends. The store was busy when we went (Saturday) and after browsing for 15 minutes, we were approached by a sales associate named Diane. Diane walked us around to get a feel for our tastes and then sat down with us to dig a little deeper in their catalogs. She did an excellent job of listening to what we liked and advising us on a variety of options that suited our style. We didn't want to have everything the same "family", but preferred to have fixtures that worked together well. We ended up purchasing kitchen, island and dining room lighting, all in the form of chandeliers. Our experience at Pine Tree was 5-star all the way. Diane even threw in a few free bulbs so we could decide if wanted to go with LED or incandescent candelabra's for the chandeliers. read more

Pine Tree Lighting - Island chandelier - Outdoor Furniture Stores Near Me - Lake Orion, Michigan

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Never would I ever go anywhere else for lighting. Their selection, attention to detail, and customer service is unparalleled. Pricing is very competitive. Diane Christopher is an absolute delight to work with and is very knowledgeable.Plan to spend a couple of hours because there are so many incredible things to see! Today I went in to replace some tired looking vanity lights for two bathrooms in my home. Per usual I am walking out as a very happy customer. read more

They sold me a rather expensive lamp but the electrician they recommended was not able to install it because of the nature of the wiring in our home (nor were others). This was after a 3 week delay in delivering the lamp. When I went to return it they asked for a 25% restocking fee, which would have been a considerable fee given the high cost of the lamp. Shop elsewhere. read more

My husband and I stopped here even though the reviews were bad. We had looked many other places with not luck. Our experience started with a warm and friendly greeting. The staff was very helpful. We found exactly what we were looking for at a great price. I took my VERY particular friend to look for ideas for her new home. She purchased lighting for two rooms and is going back for help with the rest of her home! Great place! I highly recommend to everyone. read more

Barbara was very accommodating and patience with showing us multiple lighting fixtures. Pricing is very reasonable compared to online shops. Would definitely recommend. Huge selection to chose from and friendly staff. read more

Diane makes the overwhelming task of selecting, organizing and ordering worry free. Whether the project is small and simple or large and complex she offers the same courtesy and attention to detail. Working with professionals in a store that specializes is the only way to shop. read more

Will never buy from again. Spent $600.00 September 2018. When chandelier came in one of the globes were cracked. Placed an order for the globe in September and got nothing but a run around for 5 months. Threatened to return the chandelier and the globe finally shows up. Don't waste your time with this place read more

I wanted to love this place. I spent two hours looking, picked out three lights to order. Everyone disappeared, I guess they all went out to lunch except two older women that shut themselves in an office right in front of me(with glass doors, awkward) I was pretty much brushed off and ignored. I can spend my $2500.00 elsewhere. Very disappointing, they were jammed when I got there then poof. oh well I'll make the drive to Ray Lighting on m-59, where they are much more professional! read more

We built a home with Hunter Pasteur and like others we got horrible customer service from a salesman named Mike. He was so incredibly rude and condescending when I tried to explain what I was looking for. Before, I could even finish a sentence, he would say, "let me guess, you want it covered in crystal?" It was so incredibly rude. Then he was snickering the entire time my husband and I were talking to him. We still don't know what was so funny. We felt so rushed and he made sure we were done in 20 minutes. Wouldn't even let me look in a catalog! I highly advise going elsewhere! read more

This is the worst place to buy your lighting needs. The staff and the installation service is horrible. I have never been treated so rudely by the employees. They get alot of business from builders which has made them very arrogant. They feel they are the ones doing you a favor instead of thankful for your business. Please, please think twice before giving these people your hard earned money. Learn from our mistake! !! There are other places who will respect and treat you better out there. read more

Ordered lights from PTL. Called salesperson well after they were supposed to have arrived in store. Salesperson said, oops - lights backordered. Seemed more likely the order was never placed. Lights came in a month later. Went to pick them up. Stood around in showroom with no acknowledgement from anybody in the place. We tracked down a manager who had someone come out of the back room. Paid bill with credit card. Double charged, PTL said due to new credit card chip technology (NEVER happened to us before or since). Several phone calls to bank and PTL later, duplicate charges finally resolved. We find this situation really sad. We try to support local brick and mortar retailers for obvious reasons. We have worked with PTL in the past and the experience had been fine. However, it seems as if something has changed here. Attitude towards customer service seems to be all but non-existent. It will be another retailer in the future. This series of experiences at PTL makes online ordering seem so much more palatable. So long PTL. Hope you figure it out before it's too late. read more

Great design services, excellent customer service, good prices. great selection. Dennis is fantastic!

My husband and I visited Pine Tree Lighting looking for advice on LED lighting for several areas in our home which we are currently remodeling. Jeff was very helpful and knowledgeable in explaining the differences in types of lighting and how they could be installed. read more

Great staff! Best selection around! I went into Pine Tree Lighting over the holidays looking for a new chandelier for over my dining room. I had looked around at other stores in the area and I can honestly say that no one has as good as a selection as Pine Tree did. I went into the store on Dec 18th, and they rushed my order and had it to me before Christmas. The staff here is extremely knowledgeable and very friendly. I would highly recommend this store to anyone! read more

Our builder had recommended Pine Tree, and we were initially very pleased with their selection and the shopping experience overall. Despite a very good first impression things progressively got worse as their follow-up has been absolutely abysmal. After ordering all of our fixtures and making a down payment we did not hear from our salesperson for over a week (after being told that we would receive a call from her within two days to inform us if one of our selections was in stock or would need to be replaced). After calling her she did finalize our order and everything arrived satisfactorily with the exception of one broken fixture. Attempts at having this fixture replaced have been shockingly difficult. The first solution was to order replacement glass, but again the saleperson ordering the glass NEVER gave us an update and only after repeated calls to her did the glass finally arrive. The glass they sent was not the correct shape/size and could not be used in the fixture. They did order us a new fixture, but the same lack of follow-up continues to be experienced. Calls are not returned promptly, and almost every time an update is promised days go by until we are forced to call the store to find out the status of our order. Overall, the place has an excellent selection and the salesperson we worked with was very easy to deal with while we were in the store, but if you go to Pine tree just know that you will be all but totally abandoned as a customer after they receive your money. Our initial order arrived promptly, but the near total lack of communication soured our experience with them and to date the issue remains unresolved. read more

Stopped in today for a drum shade for a chandelier I purchased online and to browse the store for other rooms we need to furnish lights for in our home. NEVER have I been treated so rudely by a 'salesperson' in my life! When asked if I could order a drum shade, I was abruptly told, "NOONE sells drum shades by themselves. They are sold as part of a chandelier set. It is good to support LOCAL BUSINESSES!" Really? I thought that was what I was there to do! I retorted with that comment and turned around to leave. Pssttt, with attitude like that, I will continue to purchase online and more than likely from the same Chinese distributors that they get their merch from. Here's a word of advice, STEER CLEAR of this place unless you like being treated like a second-rate citizen! They should amp up their treatment of customers, especially ones that blog on the internet for a living. Hope business is good! read more

This place is terrible! Dirty, dark and sales people have an attitude. We went there today to purchase fans and lighting. YUCK... So packed with merchandise that you can't focus on what you went in to purchase. VERY traditional offerings that look like grandma's attic should be cleaned and aired out. Do yourself a favor and go to Herald Wholesale in Troy. It is CLEAN, they have well informed, courteous sales people and a LOT more to offer. read more

Just a train wreck of a buisness. Ridiculously rude. They don't pay attention to you. Take your business elsewhere...

Had a salesman Mike a month or so back. He was incredibly rude, poor poor customer service. I don't know why they keep him. I told him about how we just built a house in West Bloomfield and I was looking for lighting and light fixtures for almost every room of the new house. He stated "oh, you're one of them?" And chuckled. One of them? I thought. I tried to brush the comment aside and continue to search for what I had in mind, considering I drove almost 45 minutes to get there. The whole time it was just snide comment after snide comment. Example, I was looking for a ceiling fan to go in our attic bar upstairs, he told me if that's what I'm looking for there's a Home Depot right down the street. What?! You're trying to send a good paying customer who is willing to drop thousands of dollars to a Home Depot? I got fed up with him and told him that I needed to leave. Every thing I looked at he had a negative comment for. Sorry Pine Tree Lighting, you have a beautiful selection but I just can't spend my time or money there. read more

I have the benefit of not only buying lighting from this store; but my home (built in 2003) was fully outfitted by Pine Tree. When we purchased this home, the lighting was one of the standout features. To this day, we are asked what interior decorator selected our lighting. No problems of any kind. In the process of moving out-of-town and need to upgrade a few fixtures in our new home. Stopped by; granted they have ALOT on display; but it isnt overwhelming at all. They offer products covering a wide range of tastes and pricepoints. Sherry O'Connor gave us excellent service...and I'm not easy to satisfy. read more

My husband and I went to Pine Tree Lighting to look for lighting for our new home. This was possibly the worst customer service ever. We walked around for 20 mins just looking at all the merchandise and came to the service counter where all the magazines are located. Not one sales person asked us if we needed anything. I purposefully stayed for over 15-20 mins there to see if anyone would come over to us and it never happened. I like to support local businesses, but unfortunately this is not the one for us. Back to the drawing board for lights and ceiling fans! read more

I would buy lighting from Walmart before I came here again. In genereal the salespeople are rude. My husband and I worked with Dennis who was nice enough and no coplaints about him. We ordered lighting for our entire (new build) house in the first week of February. The first week of May we recived only partial. Had to call several times to get answers regarding a dinette light and a missing outdoor garage light. Just so happened the time i threatened to have all my lighting sent back the truck with my lights just pulled in. Scheduled for the next week to install. Installed the dinette light with missing parts. Was told PineTree would expedite the part to me that day. That was 5 weeks ago. I have been trying to reach a manager for days but apparently they are not in... EVER! I will say the quality of the lights are very good but not sure if it's worth the headache. read more

Built a house in South Lyon and this company was the lighting supplier. We met with the owner a few times and spent a lot of money upgrading the lights for our home. Some of the lights we purchased were not on display in the store so we were picking them from a picture in a catalog. When the lighting was installed, I was not happy with the lights in the kitchen. I was assured by the owner that it would be no problem to exchange these lights. Once we closed on the house though, he stopped responding to emails and we haven't heard from him since. read more

We are building a new home, stopped by Pine Tree Lighting and was so impressed by the amount of lighting fixtures on display there. Kathleen helped with sizes and also helped me narrow down the fixtures for my home. I purchased light fixtures and will go back there for the rest of my lighting needs. Friendly and helpful staff, very knowledgeable. read more

Poor after sales service. I've been battling 2 months to replace defective light fixture I bought for a new construction custom home. Email responses are poor at best and I don't see a resolution to my issues. Recommended by our designer but what a let down. Our sales associate was great at talking up the product but what a turn around when you have issues. NOTHING! Stay clear from this store or chances are you'll be frustrated at their lack of customer service. read more

Amazing selection and outstanding customer service. They helped us start to finish on a master bathroom remodel. Great value and they are truly interested in your total satisfaction! We are already looking for fixtures for our next project. read more

I had a good experience shopping here. Bought a cantilever umbrella for our patio. Brad helped us order the model and color we wanted. The price was better than another local patio furniture store and even lower than Art Van. It arrived as promised and they offered to deliver it to the house. So far so good!! read more

We had appointment with Brad Jespersen @ 6:00pm, 6:15 my husband called the store he was not there and they didn't have his cell number. 6:30 I called the store and no good answer. Then Brad called, he forgot. Glad he does so well he doesn't need our business. read more