Their text messages allowing you to access information about prescriptions filled for you is…read moreridiculous. More than an hour waiting for information to be obtained. Then constant messages telling you to pick it up. But it never allows you to review it. You must call and wait for an employee to call you back.

Worst service ever. I have shopped and had prescriptions filled at this one CVS for 28 years. The…read morelast few years it has gotten progressively worse. Today I got a text that my prescription was ready. Went to pick it up and after giving my name and date of birth as usual she gave the price. I put my card in the tray and she pulled it in. 10 minutes went by and no script or card returned. I rang the call button several times and another girl finally told me they were searching for my order. I told her I was concerned about my card being there so long so she opened the drawer for me. 30 minutes went by and still script or explanation. Finally a girl came to the window and told me they could not find my order and would have to order my pills and it would be 1 to 2 business days. I tried to tell her i got a text that it was ready and she just said "can I talk" i asked what was i to do without my meds as i am out she just said to call my Dr. It seems they put my order in the bin and lost it so hopefully whoever got it does not have a bad reaction.

Pharmacist where helpful in my time of need. I was dealing with the situation when I leave it my…read moremeds and I used to have one paperwork yet and when they did was they gave me a few extra for a couple days.

I've been very sick for the past couple of days. Doctor sent my prescription to this Walgreens as…read moreit is the most convenient location to my house. I went to pick up my medication around 7pm on Friday evening (the pharmacy hours on the door state that it is open until 9pm), and when I arrived, the pharmacy was closed. The cashiers up front were absolutely clueless and offered no assistance. I asked when it would open the next morning, and they told me that they weren't sure if it would even be open, even though their hours clearly stated they would be. They showed no concern whatsoever that I would not be able to get medication that I desperately needed. I returned the next morning around 11am to find that it was closed again, despite their hours clearly stating that they were open until 6pm. I immediately called another Walgreens location, and thankfully they were able to retrieve my prescription and fill it. I would advise anyone to avoid this joke of a pharmacy at all costs. They obviously don't give a damn about their customers, and not to mention, the store is dirty and sketchy. I learned my lesson, and will be using a local pharmacy from now on.

Needed to get a wheelchair (rental) and a toilet seat with safety bars for a recent post surgery…read moreperiod. The staff were excellent and much more helpful than another local supplier. They have a good selection and supply of needed aids. Highly recommend this store!

The medical equipment lady named Julie was very unfriendly she put a customer that came in after us…read morebefore us we had been waiting then he came in she helped him ,she didn't seem to want to help us....the pharmacy cashier helped us with information an was very friendly. Thank you

The pharmacy has a new system where customers type their name in. When it was time to pick up my…read moremedication, the technician walked up without speaking, greeting, or identifying herself, and announced, "Whoever is at this register, your medicine is ready." I had to confirm that she was referring to me. When I addressed the issue, she attempted to justify calling me "whoever." That is dismissive and unprofessional, especially in a healthcare setting. New systems do not replace basic customer service, courtesy, or respect. Staff should properly address patients and wear identification. Please do better.

Go to any other pharmacy unless you want the poorest customer service and treatment in Columbia…read more Had doctor send a prescription to this location because I was staying there during the day with a hospital patient. They did not see the prescription in their system, went back just before closing and they still did not see it and seemed not to care. The prescription was for a common antibiotic and I showed them in MyChart that the doctor had input it as well as the doctor's name. No concern they would not do anything. I asked for one pill for the evening as prescribed and the problem could be resolved in the morning. No to doing that. Had it been a narcotic they certainly should not do it but no excuse for not doing it with all the information available. CVS culture is not what it use to be.

Pharmacy team went the extra mile to answer questions and make recommendations. It was a great…read moreexperience with medical professionals who could relate to my situation.

Compounding Pharmacy is amazing. Unlike the huge chains, I felt like I was an important customer. I…read moregot a person when I called which I found refreshing. Prescription was ready for pickup as promised. What more could you ask for? Good job, Hawthorne!

The pharmacy is understaffed and under experienced. I have attempted get the exact same…read moreprescription from this location that I had processed previously and they could seem to get it correct. I went back and forth between the pharmacy and my doctor without any resolution. I would advise anyone to go to a local pharmacy like I will in the future.

Reviewing the pharmacy drive thru: Such nice, thoughtful staff! After I picked up antibiotics for a…read moresinus infection, the pharmacist called me a couple days later to check on how I was responding to the antibiotics. Another time, a different pharmacist went over the side effects of an asthma medicine when I said my system was sensitive to modern medicine. She also asked about my co-pilot, the beagle Ms Cleo sitting next to me. The staff always answer any questions I call in about later too.

I've been coming to Medicine Mart in West Columbia for a while now and I can honestly say I've…read morenever had a bad experience. What keeps me coming back is the staff -- they're warm, welcoming, and actually take the time to help you. It's the kind of customer service that's hard to find these days. If you're looking for a pharmacy where you're treated well every single time, this is the place.

I have loved the personal service and no wait times at Medicine Mart. I loved the drive through…read morewhen my kids were younger, but still love to use it. The pharmacist, Michael and Johnny are top notch!

Management racially profile customers in this store. Don't go here! Overheard manager and Shift…read moreLeader speaking disparagingly about 2 AA females that left store. Then they gave me a hard time with a check I wanted to write. Claims her system wouldn't accept it (the Shift Leader). Awful customer service.

DON'T DO COVID TESTING HERE. On Wednesday Nov 19th my wife…read moreand I were tested at the same time. She got her results Saturday afternoon. Here it is Monday afternoon and mine are still "pending". When you call you get a a series of automated responses and no answers. Meanwhile, neither of us are working waiting on these results. I'll never trust them again for anything.

Pharmacy needs more employees Wait.times are ridiculous…read moresomtime They won't answer the ph You have to down there in person To get an new authorized Rx filled You have to go in person to find out if you have a refill or answer any question. My family is Switching to walgreens.

I stopped by here one day on my lunch break. It is pretty much like all the other CVS's that I…read morehave been to. I was greeted when I walked in. I made my purchase and then I left. Nothing special or specific to add about this store.

One year ago I could only speak highly of the CVS on River hwy in Mooresville, NC. For the past…read morefew months I have only experienced a living nightmare. As a retired chemist I have decided to spend time traveling in my new RV. On numerous occassion I have encountered rude, disrespectful, as well as dishonest behavior from the pharmacist presently in charge. Because of a previous issue I called him two-three weeks in advance to insure my medication would be ready on a specific date. I was not only assured it would be but that if I chose I could pick it up the day before. (Due to my situation I can not pick it up in another state and they knew this fact) After this confirmation and assurance by the pharmacist his self; my friends and I planned out our four day trip to Key West which included paying for airline tickets. Do I need to repeat that I am retired and on a fixed income...,., any way the day was fast arriving and hoping to be ready I called the CVS to pick up my prescription the day before we were to leave. I was told the pharmacist had it on hold and I could not pick it up until the next day and to call to in the morning to remind them to have it filled before my flight left. Well, needless to say that did not happen. He refused to fill the prescription until one hour after my flight left. Sending my friends on there way I have simply cried due to the loss of the money for we were not staying very long and my health will not permit me to continually go the the airport as a standby and pray to God that I will be allowed to fly. Cost of $650.00

I've never been treated so poorly by a pharmacist in my life…read more This guy would not fill my prescription that was supposed to be and filled a prescription that was not supposed to be. This individual had no empathy for my situation and just continued to say "call your doctor and get new instructions ". My situation is inoperable Terminal cancer. Multiple Myeloma stage 3. I have since moved to a much better pharmacy and will never use CVD for anything ever again!!!!! Absolutely horrible customer service in the pharmacy!!!