My grandfather stayed here and we had nothing but great things to say about the care here, the…read moreactivities are great, and the staff truly cares about the people here, but what really made a difference was the spiritual support through things like bible studies and worship services held right on sight.

My father in law stayed a week for respite care, and the staff was great, and he was well-cared…read morefor. The facility is very home like, and the amount of available activities were phenomenal.

My mother has received very good care at this location. Everyone has treated her with the most…read morekindness and she is very happy there.

RUN!! This place is NOT good!! They just fill beds and care nothing about patients!! A park bench…read moreis safer then this place.. It is so bad it does not even deserve a 1 star!!

My mother was diagnosed with congestive heart failure and declined surgery and other treatments. At…read more89, she decided she was ready to go. When the hospital discharged her, Richardson Community Hospice was willing to take her in. Shortly after arrival, however, they determined that she did not qualify for hospice care. We started looking at other options. They never pressured us to get her out quickly. Mom did not want to go to a nursing home, so we explored at home care. I made arrangements to come out from Connecticut to be part of her care team. By the time I got there on a Thursday night, Mom had definitely qualified for hospice care. She passed away Sunday morning with my sister and I holding her hands. I am so glad Mom was able to spend her last few weeks in a beautiful facility with wonderful caring staff. They were a big help after she passed as well, making phone calls and arrangements for us.

At the very end of my mothers life, confronted by a sudden deterioration in her condition, this…read morehospice did not fulfill its promise to my family -- not for lack of good intentions but for lack of staff and foresight. The dispensation of pain medication and doctors at hand were limited, the essential care of my mother was secondary at best. I had to request several times for water and sanitary products which were not promptly delivered. Staff is not always at hand, and when confronted a handful of temporary nurses, different nurses, were of different opinions and excuses. This was not a dignified nor respectful way to see to the end of life of a family member. If at all possible I would suggest elsewhere for the cost.

After asking around for suggestions from friends. We knew that The Congregational Home was the one…read morefor us to use. They are very accommodating the with the transition from day 1. Everyone from the front office to the servers in the dining room Treat you like family.

Following a shoulder replacement surgery, I researched several facilities for skilled Nursing Care…read more Congregational Home came up with the highest ratings by far for care and comfort. Turned out to be true. I was there for two 10 day stays. The PT, OT, general care, food, and room comfort was as good as it could be. Response time from the help button was seconds and minutes, not the horror stories I hear about other nursing homes. I would not even consider another location for future needs for myself, family, or friends.

I have been fortunate to be the Director of Therapy services at this wonderful facility which…read moreprovides care throughout the entire continuum of needs by our elder community 55 years and older. Independent house, condo, and apartment living offered as well as Assisted Living, Skilled Nursing, and Short Term Rehab all on site. Home Health Therapy and Nursing services also available.

Our family's experience with Brookdale Brookfield Woelfel Road over the course of nearly four…read moremonths (summer-fall 2025) was mixed. While there were some positive aspects, significant concerns about staffing, communication, and quality of care ultimately led us to move our mother-in-law to another facility. On the positive side, the food was very good. Residents were offered choices and could eat in a restaurant-style setting, which she genuinely enjoyed. Additionally, some staff members were exceptionally kind and went above and beyond in their care. However, there were consistent issues that impacted her well-being. Planned activities were frequently canceled due to staffing shortages. Because she is not mobile and requires assistance to attend activities, she often depended on staff to inform and help her participate. Without regular family advocacy, she was not consistently included. About a month into her stay, she was moved from a shared dining table with other residents to sitting alone--this occurred on her birthday. Given that she was adjusting to a major life transition and grieving the recent loss of her husband, this change was especially difficult. During her stay she was not consistently being taken to meals and lost a lot of weight in a short amount of time. We also observed concerns with staff presence and responsiveness. At times, staff appeared disengaged, sitting on phones or eating in common areas, making it unclear whether they were on break. Staffing levels seemed particularly limited during evenings and weekends. More concerning were issues related to personal care. During her stay, she lost 10 pounds and experienced multiple UTIs. There were several occasions when my husband arrived in the morning to find her still in the previous day's clothes, in wet incontinence garments, and with soiled bedding. While staff sometimes stated she had "refused" care, we were not confident that consistent or sufficient efforts were made. The call button system was also problematic. It required residents to hold the button down for an extended period before activation, and response times were often delayed. Some staff members were unfamiliar with how to properly reset the system so my husband had to show them how to use it. Although we requested the simple old style call button, we were told none were available, despite observing newer residents being given the old style buttons. We also encountered issues with missing personal belongings. A gold chain was replaced with a non-gold one, and a new TV remote went missing. Additionally, our mother-in-law reported that a staff member asked her to write them a personal check, which we immediately reported. Another resident nearby also reported missing cash. As her condition declined due to UTIs, she required the use of a Sara Stedy transfer device. We had to purchase this equipment ourselves and train staff on how to use it, as they had not received prior training. Eventually, we were advised to move her to memory care for more support, but instead we chose to relocate her to another facility. Since moving, her condition has improved significantly. She has regained strength, is walking short distances, maintaining her weight, bathing regularly, and is consistently dressed and cared for. While there were some compassionate individuals on staff at Brookdale, our overall experience did not meet expectations for the level of care being provided, especially since we were paying for the highest level of care. In speaking with long-term residents, we also heard concerns that the quality of care has declined over time.

I have a loved one that has Parkinson's and Dementia so I has faced last September 2020 with…read morefinding a facility to meet his care needs. I chose Brookdale Senior Living/Capital Drive - Brookfield for his long term assisted living care. I was impressed with the intimacy of the facility because they only has 24 residents and they specialize in Dementia Care. Their staff is caring, attentive and they get to know each persons individual needs. They know my voice when I call and they are respectful to both his needs and mine as his caregiver - Are they perfect NO - Do they make every effort to take care of any situation and communicate - YES - If I had to do it all over again I would still pick Brookdale - Their Staff is the BEST

My mom and dad moved to Manor Pointe/Meadowmere in the Independenr Living apartments 3 years ago…read moreand it is the best decision they ever made! It is care free living, I dont have to worry about my dad shoveling or any yard work. I also love that they play card games they have a happy hour. Also, my mom can hop on the Meadowmere bus to go shopping and not have to worry about my dad taking me. I can also walk on the grounds with my parents (mom)and get exercise. I can tell that it feels a weight has been lifted when I see my parents now, they are much happier and healthier.

So happy to find Meadowmere Oak Creek. From my initial tour with Sam, who was fantastic, to my mom…read moremoving in. Mom is happier than she has been in years! She never wanted to go into a nursing facility but now is glad she's there! The staff are kind and caring along with activities to keep them young! I'd recommend Meadowmere Oak Creek to everyone!

Posting this review on behalf of my family. My grandmother was in the care of Home Care…read moreAssistance. Below is the review of my family members who were present. Our mother took a precipitous drop in her health two weeks ago. We contacted the HCA office as one of the providers we would consider for her hospice care. When we met with Alyse to both interview her and get a feel for how the organization does business, we were unanimous that HCA was the care provider we wanted for our mother. The office and in person experience was excellent. As to communication and care, I cannot say enough about the professionalism, compassion and consideration of both Alyse and our caregiver, Melissa. In the midst of a very difficult time and circumstance, they both elevated the level beyond the expectations of our family. Sadly, our mother died shortly after care was provided, but it was gratifying to have stellar care during her last days. Thank you so much for helping us and lovingly serving our mother. I unreservedly give a 5 Star review! Blessings, CM

I would give more stars if you had a higher rating scale. Excellent efforts by the staff!!!read more