I love this place, but my recent experience wasn't quite 5 stars.
First, Haley was fantastic -- 10/10, 5 stars.
I purchased a King Kong Limited Edition for \$12,999, as listed on their website (with no mention of a credit card surcharge). When I arrived for pickup at 1:15 p.m., their card reader wasn't working, so I waited about 30 minutes in a moving truck and then another 10 minutes inside while trying some machines.
When the card reader finally worked, I was surprised to see a 3% surcharge added -- an extra \$389.97 -- which was never mentioned upfront. (Most merchant fees are typically under 3%.)
I asked if they could waive or adjust it, given the unexpected 40-minute wait. Haley checked, but upper management declined.
In the end, I paid the full price plus surcharge. The lack of consideration for my time made the experience feel purely transactional.
Overall, 4 stars. read more