I brought a family member to their appointment. The location was not convenient, long drive, but it was the earliest appointment available for a new and concerning condition. We arrived 5 minutes late, as confirmed by looking at the clock on the office wall. We waited for a while in line at the reception. We were then told that we were checked in, and just needed to take a seat and wait to be called. After waiting for more time, someone came out and got the patient information again (the information already given at the reception desk). More waiting. Then this person came back and said that because we were five minutes late, the doctor left. This was mid-afternoon. Family member was told to reschedule, earliest possible being 10 days later. Really odd, and difficult to lend credence to this excuse. Very bad experience. read more