These are great apartments: spacious and open inside, high quality appliances, quiet neighborhood and we've not had issues with sound travel from other apartments as others reported. Where things have progressively gone downhill is the management and how the community is managed which takes the "luxury" out of "Pima Canyon Luxury Apartments". For this reason and after 2+ years as residents, we won't be renewing our lease.
When we originally moved in, the community was managed by "MEB Management" before it was then taken over by a new company "Northland Properties". Since the transition, things have gone downhill, for example:
- The front entrance gate is extremely unreliable and management don't seem to want to do anything about it. Often times you cannot open the gate as the remotes do not work unless you physically stand next to the keypad box. New batteries are no help. Management responded with: get closer to the gate and hold the button for 5 seconds
- For many months the landscaping was left abandoned or poorly maintained. Only recently has this improved but still needs work and more attention, Recently one side of the entrance road was blocked by fallen landscaping, and it wasn't fixed for over a week
- Pima Canyon justifies the higher rent price due to the quality of apartments and amenities provided. Understandably due to COVID, amenities have either been closed completely or opened for limited hours. In these times you would expect rent prices would at the very least stay the same, or by some miracle be temporarily reduced, however Northland Properties decided to increase rent for all residents at Pima Canyon who had a lease renewal. When asked for justification, we were told that the apartment is on the market for a higher price than the amount we pay and the decision comes from higher up. I guess we should be grateful? Possibly one of the least resident-friendly actions you can take during uncertain times when I imagine some residents cannot even pay rent. I noticed other reviewers are leaving for the same reason
- A security car used to patrol the community in the evenings. We're not sure if this was something MEB provided or whether it even acted as a deterrent, but it was comforting when you consider the recent car break-ins and package theft, especially for those of us in an apartment further to the back of the complex
- Although we have had limited contact with the front office team, it has always been a mixed experience between welcoming and approachable, to rude and condescending. Northland has increased communication with residents through email and SMS which is a welcome change, however it doesn't distract from the attitude often shown by particular staff. As mentioned by a previous reviewer, "Bailey" is not the nicest person to deal with and doesn't make us feel like valued residents at all
- Northland seem to be a money first, resident second organization. It seems that all decisions come from some kind of corporate structure, and the community management have minimal power to make changes without first getting approval. This is likely why it takes months to see improvement from reported issues
Overall we feel Pima Canyon does not provide good value with the higher rent pricing, rent increases including during COVID despite amenities being closed, worsening community vibe and the unwelcoming and condescending tone from specific front office staff. There are many apartment complexes nearby which offer better value for money and is the main reason we plan to leave. read more