The entire staff (Alex) is always very nice and helpful. Dr. Holly Kiernicki was very thorough,…read morekind, compassionate and knowledgeable. Erin Merrill has worked with us many times. She is outstanding. Very helpful and always willing to help. Thank you so much Erin for always going above and beyond to ensure everyone is happy with the care the team provides. You are a rare gem. Hooves and Paws should be grateful for your hard work and dedication to their team.

I do not write negative reviews lightly, but after today I feel other pet owners should be aware of…read morethe direction this clinic has taken. I currently care for over 21 dogs and have used Hooves and Paws extensively for years. In the last six months alone I have spent thousands of dollars here. They have handled nearly every aspect of my dogs' veterinary care -- including litters, C-sections, puppy evaluations, vaccinations, tail docks, dew claw removals, sick visits, and routine exams. In addition to owning many dogs, I am also a breeder and active exhibitor in the conformation and performance dog world, so veterinary care is something I take extremely seriously. I also own a grooming business and have referred many of my grooming clients, friends, and family members to this clinic over the years. Because of that long history and the amount of business I've brought through their doors, what happened today was incredibly disappointing. My dog has been urinating on herself and I suspected a UTI. She was last seen at this clinic about three months ago, so she is an established patient in their system. I called the clinic first thing this morning and asked what I needed to do. The receptionist told me I could collect a urine sample and bring it in for testing. So I did exactly that. I drove there with the urine sample, only to be told when I arrived that they would not test it unless I paid for a full exam as well, despite the fact that the dog was not even with me and I had followed the instructions I was given over the phone. Had I been told an exam was required, I would have simply brought her in so she could receive the treatment she likely needs. Instead, because of the incorrect information I was given, she now has to go another day potentially uncomfortable and possibly in pain while I make other arrangements. This is exactly the kind of experience that has become more and more common since the clinic went corporate. Prices continue to climb and it increasingly feels like clients are being nickel and dimed at every opportunity, even when it contradicts what they were told beforehand. What is most frustrating is that this situation could have been avoided with simple transparency. Had I been told on the phone that an exam would be required, I would have scheduled one or made other arrangements. Instead, I wasted my time making a trip based on incorrect information. After years of bringing significant business to this clinic -- both personally and through referrals -- today was the final straw. I will be moving all of my dogs' care elsewhere, and unfortunately I can no longer recommend Hooves and Paws to my grooming clients, friends, family, or fellow dog owners in the community. When a long-time client who manages a large number of dogs and regularly refers other pet owners feels this way, it should be taken seriously. As someone active in the breeder and dog show community, conversations about veterinary care come up frequently among fellow exhibitors, breeders, and pet professionals. Experiences like this inevitably become part of those discussions, which makes situations like today even more disappointing.

Absolutely love this place and the pups do too! Staff is beyond kind to our pups and ask useful…read morequestions to help care for your doggos and kitties. We just moved into the area and have definitely found a wonderful vet and staff. Thank you!

1st visit for out 1 1/2 yr old Yorkie. Very caring, spent a lot of time with us answering all our…read morequestions

Incomplete assessment. No care instructions. Very rushed, "churn and burn" business model. Did not…read morepay attention when being told our pup is special needs. Rough handling of pup. Rushed pup out of office into hot car, would not allow time for car to cool down. Then asks for credit card for payment after placing pup in hot car. No paperwork, no labs, no imaging, NO COMPASSION, NO TIME TO EXPLAIN ANYTHING. Steamrolled through appointment and literally pushed out the door, endangering our pups safety. May as well be a franchise shop of the other hospitals. Such a disappointing experience. Not the worst but nothing special. How far from Dallas does one have to go for a caring companionate DVM?

My 2015 Five Star review was removed for violating Yelp terms of service???? I do not know how…read morethat could be possible. I sang Dr. Dean's praises. He fixed both of Pepper's ACLs, and Buddha's hip. I had the detailed names of the procedures in my initial review but have slept since then. He is the finest and most reasonably priced veterinary surgeon I know--second to none. I happened on here because I am about to call on him again.

The best veterinary hospital I have been to thus far in my 32 years of life! It's out in the…read morecountry & nothing fancy but what matters at the end of the day is how your pet is treated and the price for the quality of service received. Every time I visit the vet we are greeted by Karen & are quickly put in the exam room with Dr. Shelton. They are top notch from giving my pets vaccinations, to diagnosing an abscess lump on my German Shepherd, finding allergy relief for our pug & even meeting me on a Sunday night when they are CLOSED to help send my 16yr old chihuahua mix over the rainbow bridge. Not only is Dr. Shelton a wonderful veterinarian but the prices are VERY FAIR & AFFORDABLE!! I worked for a "city vet"for many years and even with an employee discount I walked away paying higher prices! I am very thankful for this animal hospital!!!! Keep up the awesome work!!!

From the owner: We treat all small and large animals performing a variety of surgical and medical procedures.read more

Word to the wise... Ask for a quote for everything up front…read more They charged us almost $400 to euthanize a small yorkie. I had never paid more than $200 for a euthanasia my whole life. Even for my larger dogs. My wife and I had to put down our little old Yorkie because he was miserable and just gave up on eating, drinking, etc. We went to our closest vet to have him put down. Made an appointment over the phone, and were taken into an exam room. We explained to the vet tech and the doctor that we were ready to let him go and she apparently did a full exam on him, (which we did not ask for) then told us that she needed to put in a catheter to put him down. Then and finally gave our little guy his final injections. The doctor and the tech were very nice and empathetic to my wife's obvious pain of losing this little creacher she's cared for for almost 16 years. That was very sweet. I had been trying to hold back tears the whole visit, but my pain turned to shock when I was told "That will be $380 for the basic service" I explained that that was an insane amount and that they should have explained that up front so we could have gone somewhere else. So they dropped the fee for the sedative, but not the full examination charge or the $50 for catheterization. That dropped about $60.00 But that was still WAY too much to euthanize a small dog. It felt like they took advantage of our obvious wrecked emotional state and thought we would just pay whatever because we were so emotionally distracted. It's a shame. The doctor was sweet and had a great bedside manner about her, but I don't think we'll be back to this clinic ever again.

We trust Dr Sammons for all of our pets. She goes out of her way to work with us and help when…read moreneeded, and she is truly compassionate about every animal she treats. Her staff is very kind, and always helpful. I highly recommend Country View.

They are very kind and compassionate. we have been there several times with all our dogs. This time…read morewe had to put our elderly dog to rest and they explained the whole process and gave us time to grieve her loss and say goodbye.

Used to be pretty good, but now doesn't take emergency calls, just has message referring people to…read morea vet ER 35 miles away. Called once on a Saturday for my pet that he saw on Friday, didn't return my call until Monday. Had to go to another vet and now his office doesn't even take after hours calls at all

Town and Country was one of the few pet hospitals that was able to see my dog the same day. I am so…read moregrateful to the staff! The inside of the office is so clean - even more nice than those brand new urgent care buildings you see! I can't say enough positive things about both Chelsea and Dr. Strittmatter. They handled my dog with care and even though I wasn't back there to see the exam and tests I knew that my dog was in good hands. I especially appreciated the vet for answering all my questions. My puppy was in and out in just over an hour- the waiting:checkin:exam:answering questions:bloodwork:and checking out. I didn't pay a huge amount- for the checkup and bloodwork it was 185$ which I thought was reasonable. Also bonus- they have a cute office kitty! Which I love! I highly recommend this pet hospital!

I called and spoke with Brenna to get a dental estimate. She said she would email it to me and…read moreasked for my email. I followed up two days later because I hadn't received the email and she said the doctor had been busy and maybe I should look elsewhere. All I asked for was an estimate so obviously their customer service is poor and they aren't looking for business.

Dr Kline is so incredibly knowledgeable. I trusted him with my sr dog (10 yr ) of teeth cleaning. I…read moreknew teeth needed to be pulled and such. I picked him up and you couldn't even tell he was bothered by the teeth surgery and cleaning. My heart was relieved. Ty Dr Kline

Total Care Animal Hospital has been taking care of our fur babies for many years. From our English…read morebulldog, Jojo, to our three Dobermans. The doctors and staff are great! Hilda, our newest rescue, was seen by Dr. Mira and was very happy to get some snacks for being a good patient!