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    Pilot Point Veterinary Hospital

    4.8 (4 reviews)

    Services - Pilot Point Veterinary Hospital

    Pet physical or wellness exam

    Pet vaccinations

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    3 years ago

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    3 years ago

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    Hooves and Paws Pet Hospital - Daisy - 15 1/2 years!

    Hooves and Paws Pet Hospital

    (78 reviews)

    First, Alex, the receptionist was excellent in finding a time to meet our needs. Secondly, Dr Finch…read morewas a top professional and understood our needs in taking care of our dog, Cowgirl and relieving her pain. But top thumbs up for Jagger and Diana who realized how upset my wife and I were with what had to be done. We had our dog 18 1/2 years and losing her today was dramatic and they both realized our concern. But were professional and compassionate handled all issues.

    I do not write negative reviews lightly, but after today I feel other pet owners should be aware of…read morethe direction this clinic has taken. I currently care for over 21 dogs and have used Hooves and Paws extensively for years. In the last six months alone I have spent thousands of dollars here. They have handled nearly every aspect of my dogs' veterinary care -- including litters, C-sections, puppy evaluations, vaccinations, tail docks, dew claw removals, sick visits, and routine exams. In addition to owning many dogs, I am also a breeder and active exhibitor in the conformation and performance dog world, so veterinary care is something I take extremely seriously. I also own a grooming business and have referred many of my grooming clients, friends, and family members to this clinic over the years. Because of that long history and the amount of business I've brought through their doors, what happened today was incredibly disappointing. My dog has been urinating on herself and I suspected a UTI. She was last seen at this clinic about three months ago, so she is an established patient in their system. I called the clinic first thing this morning and asked what I needed to do. The receptionist told me I could collect a urine sample and bring it in for testing. So I did exactly that. I drove there with the urine sample, only to be told when I arrived that they would not test it unless I paid for a full exam as well, despite the fact that the dog was not even with me and I had followed the instructions I was given over the phone. Had I been told an exam was required, I would have simply brought her in so she could receive the treatment she likely needs. Instead, because of the incorrect information I was given, she now has to go another day potentially uncomfortable and possibly in pain while I make other arrangements. This is exactly the kind of experience that has become more and more common since the clinic went corporate. Prices continue to climb and it increasingly feels like clients are being nickel and dimed at every opportunity, even when it contradicts what they were told beforehand. What is most frustrating is that this situation could have been avoided with simple transparency. Had I been told on the phone that an exam would be required, I would have scheduled one or made other arrangements. Instead, I wasted my time making a trip based on incorrect information. After years of bringing significant business to this clinic -- both personally and through referrals -- today was the final straw. I will be moving all of my dogs' care elsewhere, and unfortunately I can no longer recommend Hooves and Paws to my grooming clients, friends, family, or fellow dog owners in the community. When a long-time client who manages a large number of dogs and regularly refers other pet owners feels this way, it should be taken seriously. As someone active in the breeder and dog show community, conversations about veterinary care come up frequently among fellow exhibitors, breeders, and pet professionals. Experiences like this inevitably become part of those discussions, which makes situations like today even more disappointing.

    Country View Animal Hospital, PC

    Country View Animal Hospital, PC

    (10 reviews)

    Word to the wise... Ask for a quote for everything up front…read more They charged us almost $400 to euthanize a small yorkie. I had never paid more than $200 for a euthanasia my whole life. Even for my larger dogs. My wife and I had to put down our little old Yorkie because he was miserable and just gave up on eating, drinking, etc. We went to our closest vet to have him put down. Made an appointment over the phone, and were taken into an exam room. We explained to the vet tech and the doctor that we were ready to let him go and she apparently did a full exam on him, (which we did not ask for) then told us that she needed to put in a catheter to put him down. Then and finally gave our little guy his final injections. The doctor and the tech were very nice and empathetic to my wife's obvious pain of losing this little creacher she's cared for for almost 16 years. That was very sweet. I had been trying to hold back tears the whole visit, but my pain turned to shock when I was told "That will be $380 for the basic service" I explained that that was an insane amount and that they should have explained that up front so we could have gone somewhere else. So they dropped the fee for the sedative, but not the full examination charge or the $50 for catheterization. That dropped about $60.00 But that was still WAY too much to euthanize a small dog. It felt like they took advantage of our obvious wrecked emotional state and thought we would just pay whatever because we were so emotionally distracted. It's a shame. The doctor was sweet and had a great bedside manner about her, but I don't think we'll be back to this clinic ever again.

    We trust Dr Sammons for all of our pets. She goes out of her way to work with us and help when…read moreneeded, and she is truly compassionate about every animal she treats. Her staff is very kind, and always helpful. I highly recommend Country View.

    Pilot Point Veterinary Hospital - vet - Updated May 2026

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