Room flooded with toilet water, gave me another room for one night and told me I had to go back to the original room the next day, which still had a wet carpet. When I pointed that out they offered me a rug. read more

Post Pan Mass ride recovery needed crashing in P-town. Was able to book Pilgrim House and was wicked excited to be staying there. The rooms are stylish, spotless, and perfectly appointed for comfort after a day exploring Commercial Street. Their attention to detail is incredible--you can tell they genuinely care about their guests' experience. The location couldn't be better, right in the heart of town but still peaceful when you want to unwind. read more

A year ago I happened upon this lovely spot off Commercial Street on a hot day. $1 oysters (2 dozen to start) and a killer cocktail for each of us got us shnockered enough we were glad to have to walk to the car. Today they weren't offering the $1 oysters but bartender Dan hooked us up with a deliciously strong mojito and spicy margarita. Highly recommended. read more

The one star review is for the showroom bar (and the bartender) only. Went and ordered a glass of wine and a spritz. Both are on the show menu, so not asking for anything unusual. The Savignon Blanc was the color of an IPA beer and tasted worse. The Aperol Spritz was 90% Aperol, plus ice. Horrible. And to make matters worse, there is a 50% TIP button on the point of sale machine. Sure in a dark showroom, people can't read it well and press it! The most unacceptable experience in PTown of the season. Being August, you can do better. Avoid all drinks at the Pilgrim House shows! read more

I have stayed at Pilgrim House for the first and last time. At check-in, I was blindsided with the news that a mini-fridge would cost me an extra $26.50 a night, and that a parking space was an extra $50 a night. I passed on the mini-fridge but could not forego the parking space. As such, my bill came to $100 more than I expected to pay. And that was just the beginning. I figured I could make up for my lack of a mini-fridge with the ice machine, but there was none. At least, I couldn't find it after searching all three floors. The room itself lacked such basic amenities as a clock, a coffee maker, a microwave, a notepad, a telephone, and a table for my laptop. (Not being religious, I didn't bother to check for a Bible.) The lamps were somewhat dim, which made it difficult to read the book I had brought with me. And the nightstand was so shoddily made, it actually came apart when I moved it! I had to reassemble the damned thing. For good measure, the WiFi kept dropping out as well. To top it all off, I could hear the guest next door to me snoring. Good thing I brought earplugs. At $200+ a night, I expected much better than this. read more

Had an AMAZING stay here! Was our first time in Provincetown and wanted a place right in the center of the action. Pilgrim House has the historic New England charm we were seeking. The room was very clean and comfortable, but two things that really make Pilgrim House stand out: -incredibly warm and knowledgeable staff. We mentioned that we were looking for a good gluten free breakfast, and the person we were talking to (maybe the manager?) immediately rattled off a series of suggestions. The front desk went above and beyond storing our bags so we didn't need to lug them around all day both before checking in and after checking out. -the theater downstairs! I'm a bit of a homebody and it was raining and cold outside, so having performances literally forty feet away from my room was a godsend. A heads up that we could hear the live shows from our room- nothing that a set of earplugs can't fix if you're truly sensitive to sound. Definitely recommend this place for first timers to PTown- and I'll be booking here next time I go! read more

This was an all around disappointing experience. The carpet in the room was filthy. It turned your feet/socks black after walking around. The air filter to the AC unit had not been cleaned in some time. It was black and full of dirt/dust. No amenities, not even the free coffee/tea in the lobby as they had said would be there. Had random people sleeping in the hallway, who were not guests at the hotel. No customer service and no one at the front desk except for the day of check in. This hotel feels like there is no one working or doing any quality control or any sort of customer service. I even attempted to contact the hotel twice via email and I never received a response. read more

WORST EXPERIENCE EVER!!!. I booked this months ago for a special weekend for me and my girlfriend. I received a text message asking to confirm my credit card info and other travel info, which has never happened to me in all the years of traveling and everyone warns against these types of requests. I replied thru text, email and left numerous voice messages asking them to call and confirm they needed my credit card Info and was not a scam, providing all the other travel info requested. I also received a request to confirm payment info within 24hrs at 8:21pm. Again, I sent emails and left voice messages asking someone from the property to contact me to address this by phone. Shortly after, and we'll within 24hr period I get a message that my reservation was canceled with no call back received from the property manager. I then got a call from someone saying they were calling from the property, not the manager, stating he was calling from his personal phone confirming that the manager canceled my reservation due to non payment. I explained everything several times and he said there was nothing that he could do for me, that it was the booking site Hotels.com and that they manager of the property cancelled my reservation and if I wanted to rebook directly through their website I could do that. Again I asked why the manager had not called me after numerous call messages left, text response and emails sent. He only said again the manager cancelled my reservation and I could try and rebook directly online with them and not thru Hotels.com. When I still look on Hotels.com it still shows as booked and not canceled. I stated this and was told again the manager of the property cancelled my reservation. Still today no call from the property manager, NOTHING!!! I travel a lot and never ever have I been treated this way and despite numerous call messages, texts and emails asking for a call to resolve...NOTHiNG. I still don't even know if the guy who called from what he said was his personal number was even legit. I have attempted to call the property direct numerous times and no got no one to answer or call me back from the property despite leaving several messages on the Guest Service voice message or the Manager of the Property's voice message. I will Never and I repeat Never stay here again and recommend that no one ever deal with this property especially given that this weekend was planned with friends to propose to my girlfriend while staying here. Worst customer service and lack of response I have ever seen !!! If I could leave negative stars I would. Thank you Pilgrim House for completely ruining what was supposed to be a memorable weekend of my life. I guess all the horrible reviews don't lie about their customer service and should have read them first before ever thinking about booking this place... clearly the owners comments below are a cover up. I responded immediately that I was uneasy about providing a credit card by text when never ever have I been ever asked for this info by text and asked for a call to confirm this was not a scam and the info was in fact needed. Did I get a call no! I got a return message saying we understand your uneasiness and your reservation is canceled. No call nothing , we understand your uneasiness text response and your reservation is cancelled. And even when asked for call from manager multiple times only response I got was sorry the manager canceled your reservation and if you want you can go online and rebook yourself. I even asked several times if the manager would call and make this right and kept getting told sorry the manager canceled your reservation and you can go online And rebook. That's when I said screw you and will find every way to let everyone know. All while still no call from manager despite numerous emails, texts and voice messages asking for a call to resolve ASAP. No wonder I am one of many 1star reviews . And when they say they asked several times for Payment please look at attached pictures showing the chain of events. March 7th recognition of booking text . April 28th text asking for travel Info and credit card info. April 29th my response text giving travel info, stating uneasiness about providing credit card info via text and asking for a call to confirm. April 29th response text received, acknowledging uneasiness of providing credit card info yet telling me reservation canceled. And my April 29th response text, again asking for a call to resolve ASAP . With my responses providing my contact info (which I have whited out). All while getting no call from manager or owner ever to resolve. Not to mention the several voice messages and emails also sent asking for a call ASAP to confirm they needed my CC info. read more

Sat at the bar at 4. About ten customers. Ordered martini and six shrimp and six oysters. After watching dozens of trays of shrimp and oysters go out i asked where my order was. People who had come way after me were done with drinks and oysters Asked for the check. $22 martini. Ugh. My neighbors told me not to go but wanted to try it. They were right. Not good and way overpriced. read more

Run don't walk away from this nightmare of a hotel! Staff- terrible (especially the guy with the mustache) Left the hotel at 7:15am to get a coffee came back hotel is locked, ya think the shit head at the front desk should tell people if you leave in the morning like a normal working human, you can't get back in till we feel like opening the front door! Place is so aggravating, never again! PLEASE don't put yourself through this.....stay in your car if you have to before spending your money here! read more

Had dinner at the Royal Thai restaurant in the Pilgrim House. Awesome!!! The Massaman curry was quite possibly the best Thai food I've ever had. read more

Pilgrim House - The current menu. They're in the process of adding a half dozen items - Hotels Near Me - Provincetown, Massachusetts

We stopped in to see Ms Ritchfield 1981 and had a fabulous time. For one, the show actually started remotely in the ballpark of when it was supposed to which is a vast improvement from another venue nearby where we purchased tickets for a show the night before. I also like their strategy of having a waiter service for the drinks and it was more efficient than I was expecting. I drunkenly left a bag with a ptown souvie shirt the night before and bought another one because I was convinced I would never see it again. GF called and they actually looked and FOUND it!!!! I now have two identical shirts which was very convenient for gift giving. I would definitely return to see another show next time I am in town. read more

Arrived at 7 with dinner reservations at Royal Thai. Had reservations for the prior evening but they were canceled by Pilgrim House due to water leak. We placed our order by 7:10. At 8:15 no food yet and waiter asked what we had ordered while trying to locate our order on hand held computer. They kept seating folks at tables despite being understaffed in wait staff and perhaps in kitchen as well. I explained as a diabetic my blood sugar was going low. He said sorry but had no idea when food would arrive . We left. Obviously unable to comment on food. read more

One of the few places that is open off season just three steps from Commercial St. We followed the Reindeer path. The restaurant is modern and cozy with a bar to sit on. They don't have draft beer or a drink menu but the bartender was really nice and willing to make us any drink desired. They cook Mexican food and breakfast here. Also, Friday is Bingo and Saturday is Karaoke Very pleasant experience, would come again... read more

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My husband and I had a fantastic time seeing Madame! Go see this show!!! Afterwards, we had reservations in the restaurant at Pilgrim House. Very good. Being from the Florida gulf coast I'm picky about my seafood. Well, the Pilgrim House came through. Excellent. When visiting P Town be sure to book dinner and one of their shows. read more

Pilgrim House - Madame! - Hotels Near Me - Provincetown, Massachusetts

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We came to providence on a Sunday afternoon, and after a long day of walking you knew that there were many restaurants, it appeared as if though there was one restaurant on every block. The person in the front greeted us and was advertising by the menu in the front. I normally stay away such restaurants because it meant either business was slow, food was bad, simply desperate for business or all of the above. In addition, they were running a promotion where it was buy one entree and get second entree half price. That was another red flag for me. My group of 6 decided to come here for dinner and we were pleasantly surprised on the amazing food and service. The person in the front, which appeared to be the owner if the restaurant, was really nice from beginning to end. He did a lot of work, from advertising in the front to cleaning and clearing tables. I was very impressed with his attitude and energy. He realized my wife was pregnant and went next door to a candy store and got her a M&M chocolate pretzel stick. He really didn't have to, but he did and said this is for her because she was pregnant. He was so nice! Tony, our waiter was very helpful in confirming and recommending great tasting dishes. And everything that we ordered from brussel sprouts, fried eggplant fries, lobster mac and cheese, a beef short rib dish, and mixed seafood dish. The taste of each dish was so flavorful and each bite allowed my tastebuds to dance with celebration. When I come back to Provincetown, I will definitely be returning to this restaurant. read more

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walked in Monday to make dinner reservations. Was told "we're not open Mondays, how about tomorrow ?" arrived Tues night at 7p for dinner - it was a wasteland, except for another guy wondering why he had a reservation for a closed restaurant ??? seriously, the staff doesn't know when they are open ??? was so looking forward to it. luckily, Patio open. read more

Two stars for the great location and the kind, responsive worker Bruce. Minus 3 stars for cleanliness and noise. Cleanliness - the bathroom looked like something out of a 2 star motel, mildewed grout, stained bath tub. The biggest problem was the shower curtain, had mold, what looked like blood! and hairs on it. Bruce changed it for me immediately. Noise- the walls are thin and if there are neighbors you will hear everything, next to you AND above you. We were woken up with stomping above us early and late. Smoke detector- the damn thing was tweeting randomly the entire time we were there. Bruce changed the battery for us but it still chirped and woke us up regularly throughout the night. So I write this review frustrated and sleep deprived, not how you want to leave your vacation. One other thing to add- the place has zero amenities- no electric kettle, coffee maker, ice machine etc. They also charge $50 per night to park. Of note we stayed in the standard queen in off season- end of September. read more

Pilgrim House - The bathroom - Hotels Near Me - Provincetown, Massachusetts

First time to Provincetown. Custom service here is the worst. You need to reserve parking, which the hotel does not let you know ahead of time. They sent 3 or 4 emails prior to arrival with no mention of parking. Management is completely unresponsive. I left 3 VM before arrival and another one to the Director of Operations after arrival. No response. No callbacks. The guy behind the desk was not helpful either. And gave us the wrong room key, which we did not realize until walking away. He did not know the address or name of a parking lot. He did point us in the general direction. He recommended a restaurant and then gave us the wrong directions to it. Public parking is 3 blocks away and is $40/day. read more

I only went to the drag brunch so this is specifically referring to that. We were given a pre-prepared plate of heated up sausage, eggs, and chicken wings. There was no opportunity to chose a different option for vegetarians, vegans, or anytime who wanted a quality meal. It looked like what you would get in a school cafeteria. No drinks were included, even got charged extra for hot drip coffee. We weren't given the option to have cream, sugar, or milk for the coffee either. Our waiter was very nice but had an insanely bad memory and kept giving us drinks that we hadn't ordered. I can't believe a brunch this bad has survived in a town with so many amazing restaurants. The drag show itself was decent but also mediocre and half-hearted, but much better than the meal. read more

Had a reservation for 2:45, spent $20 on nearby parking just to get turned away at the door. Host said they're closing at 3:00 to "convert to dinner". He turned away a large party ahead of us who had reservations at 2:30pm. By the time the host was able to help us it was 2:58 pm. Why take reservation if you're going to turn people away with some nonsense explanation. If that's a representation of the service at this place...NO THANKS! There are SO MANY other (better) restaurants in the area. In fact we are at "The Patio" now where they truly have THE BEST clam chowder, great service, where we got in with no wait ... Cheers! read more

Pilgrim House is in such an ideal location for access to all of Provincetown's offerings. It is set back off of Commercial Street and is located in the East End. You are surrounded by coffee shops, restaurants and art galleries. It is a lovely break from the high energy downtown area. We spent a long weekend in the 2 bedroom unit. The room was clean, spacious and had a king bed in one room and a queen in the other. This hotel is pet friendly (aside from select rooms including the 2 bedroom unit. The first floor has a cute bar and restaurant area with a showroom in the back that houses a variety of shows throughout the season. Staff was accommodating, friendly and made the staff even more enjoyable. read more

A friend recommended Pilgrim House for accommodation and I already had it in my top 3, so that clinched the deal. It's on Commercial (which we discovered later is really where you want to be) and it's set back a little, so it doesn't get street noise. What we didn't realize was that that they have a bar and restaurant so we didn't plan on doing anything but sleep at Pilgrim House. We also didn't know they have drag shows, so when our most amazing receptionist Eddie greeted us, he told us about it and we signed up. Omg! I haven't had so much fun since well before the pandemic!! I absolutely recommend it! Our room was clean, well appointed, smoke (and smell) free. There was only a little noise from the drag show but the last one finishes at about 10:30 then it's dead quiet. Being on Commercial made it a no brained for us to hop out for breakfast, coffee, shopping, or a drink. Very convenient. read more

For some reason the bartender did not want business at his empty bar. We were treated awful, especially when we mentioned we were going to the show. At $16-22 per cocktail, I would expect to be treated better. The other staff were more attentive and kinder than this bartender. He needs to find a different career. read more

Had an excellent meal and cocktail here. Sat outside, excellent service and great ambience. Reservation was easy to make for some reason plenty of availability. Attention to detail from the cocktail to the meal were tremendous. Highly recommend! read more

This review is mostly about the "Inn" side of this business. We stayed in room 307 for 5 nights during Bear Week. Chris C. (review dtd 11/15/2012 quoted below) and I agree 100% on the biggest negative issue: "the lack of a public area for guests to hang out in. Since he entire downstairs is given over to a lounge and public spaces, there is no place to just hang out and read, have coffee, etc. There is a small upstairs lobby area and smaller function / overflow bar. Those need to be turned into space for paying hotel guests to hang out" We were allowed (and even encouraged) to hang out in the space IF (big "if") no other paying function is scheduled. There were 4 semi-comfortable chairs in the space and 2 user friendly 4 person tables. No place to "lounge"; i.e. put your feet up and lounge . All the chairs on 2nd floor balcony are hard and straight back. There is a comfy outdoor lounge area with comfy cushioned furniture on the 1st floor BUT (big "but") you can not take alcoholic drinks out there. (I am betting that is a legal, nonnegotiable, restriction.) Note: Room 307 has 2 straight back cane chairs and a wooden round table. That is why this shortcoming is important. Room 307 has a small refrigerator also (unlike Chris C.'s room). I was glad to see that. That saved the 1/2 of a huge pork chop I had left over from one meal. There is no microwave in the room or "make-your-own" coffee service tray. The breakfast is is no protein/high carbohydrate; which is typical inn fare. Only fruit I saw was grapefruit. I need protein to start my day right so that was a none starter for us. (Mostly) Good stuff: Friendly, helpful staff and owners. Everyone we came in contact with was 100% customer oriented. Location. Location. Location: Set back just enough off Commercial St to dim the noise. You can still people watch from 2nd floor balcony. Quiet rooms. No problem with noise even during Bear Week. It is about as close to the "heart" of the PTown action as you can get. Ideal if you are using the Ferry. Free parking for 3 of our 5 night stay. Moved to Private Parking for 2 days ($26 daily). Pets allowed (apparently). There were a few friendly pets in other rooms. Restaurant: The bartender and drinks are killer good. The food is excellent. We had a SPAM slider (with Kimchi) that was surprisingly excellent. Yes the portions are small-ish and the prices PTown high. Nevertheless, we will eat here when we come back to PTown even if we do not stay here. Summary: I would stay here again for a shorter stay (no more than 3 days). After hitting all the spots for 3 days you body wants to "lounge-out" but you don't want to be cooped up by 4 view-less room walls either. read more

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Amazing. We loved the calamari and the salad to start. We had amazing drinks that elevated the pre- meal atmosphere. The scallops were cooked to perfection and elevated our evening to the highest of expectations. The chowder was beyond the context of expectation. Coming from a New England expert, the texture and flavoring of the Chowder was beyond heaven. We will be back as many times as possible. Chef Christopher Thames is a step above the chefs we are used to in Boston. This person is high above the expectations of a vacation night out. Our evening was hosted by Mackenzie, our favorite host with the most. He made us feel as special as we are. :) read more

Pilgrim House - Hotels Near Me - Provincetown, Massachusetts

We were so excited for a pre dinner cocktail at this hip vibe spot. It's very cool, very trendy. We were seated at a comfy bench lounge area next to a gorgeous fireplace. Service was helpful and friendly. The rest was downhill. The music is a bit loud but the playlist, awful. Katie Perry pop then Willie Nelson. Why not have some deep house playing softly to compliment this gorgeous spot. My partner's Manhattan was an epic fail; it tasted like watered down booze. He opted for Bullet and was charged 12.00 for a really bad drink. We left very disappointed. This place has promise and perhaps our experience was unique and isolated? read more

My friends and I were looking for an oyster happy hour in town, and this was the one we ended up landing on after talking to the guy advertising outside. Once inside, we realized this is a hotel restaurant, which wasn't exactly the vibe we were looking for. However, we stuck around for the seafood and had an enjoyable albeit pricey light meal. We started off with oysters and cocktail shrimp, all of which were delicious. The shrimp were massive and perfectly cooked. The cocktail sauce was some of the spiciest I've ever had. I can handle a decent amount of heat, and I still felt like my mouth was on fire the entire time. Then we all shared a bunch of the appetizers, including the fried brussels sprouts, the fried calamari, the roasted beet salad, the crab cake, and the eggplant fries. The standout was the brussels sprouts, which were some of the best I've had. The combo of crispy onions, currants, and capers was addictive, and we were fighting over the last bits. The rest of the food was tasty but forgettable. Prices are definitely high compared to portion sizes. Our waiter was lovely, and the atmosphere is quiet, almost too quiet, as we were practically the only customers in the restaurant. All in all, it was a good meal, but I'm sure there are better dinner options in the city. read more

I can't believe I've never written a review of Sage before. I've been here several times over the last few years and must say that it's one of my favorite places in town. The lounge vibe is always inviting; the lighting is just right and the staff is super friendly. I usually get some kind of wonderful cocktail and appetizers to share. Last night I went with a scotch - neat - and the lobster sliders. The sliders were absolutely delicious. Perfect portion for a not too heavy meal and the flavors were spot on. They were served with a side of homemade potato chips that were delightful. Others at the table had flatbread pizzas, warm brie and the "tops and bottoms" appetizer (pita bread slices served with 3 different toppings: goat cheese, tapenade and hummus). For dessert, I couldn't resist the chocolate hazelnut concoction with mouse and ganache...our fabulous waiter talked me into it and I have no regrets. Always a great experience. read more

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wow!!!!! what an incredible drag brunch show I'm speechless over the top food , performance, show content I just am so excited and grateful I was able to see this show! Qya Delta Jizzelle And May Don't miss this one read more

AMAZING ! CLASSY & DELICIOUS ! We came here while on vacation and it was our 2nd visit in a few years. Ownership has changed & we had an old ( 2 years old ) 3rd party gift certificate that we had purchased, from a vendor the new owners are no longer associated with. The manager was so friendly, gracious & abundantly generous in welcoming us & even treating us to top notch cocktails & Wellfleet oysters . The service with Tony was excellent and the food is to die for ( we each had the seared halibut ). I can't say enough good things about this place. GREAT ! read more

Pilgrim House - AMAZING ! CLASSY & DELICIOUS ! GREAT ! - Hotels Near Me - Provincetown, Massachusetts

We had such high hope for this place. Sat down, ordered a bottle of wine, lobster bisque came out that was pretty good, then this happened. These poor scallops happened. They're burnt completely on both sides. I took a bite, it was bitter. I told the waitress that they're all burnt and and bitter. She then tried to convince me that this is how scallops supposed to be cooked. Haha. Are you serious? I told her it's bitter even then it's not burnt? This place treated us like we're idiots. We even got charged for the replacement dish. This was a $150 dinner. No thanks. I asked for bread three times. Finally it came out after the meals are done. - instagram @mkinthekitchen read more

Pilgrim House - Hotels Near Me - Provincetown, Massachusetts

My advice to anyone booking a show at the Pilgrim House is don't do it. There is a No Refund Policy. They do not post in their website or Thundertix.com about any kind of show refund policy. As a matter of fact, our local Provincetown Community website has a post from them that they have no intention of refunding during the Delta COVID outbreak. When I had to cancel because a child in my household was high risk for Delta-regardless of mask-wearing- I got a snippy "we don't do refunds" and when I asked why- I was told they would have someone call me back (crickets both times I called). The other reservations I had in Provincetown kindly Issued full refunds. I would have rebooked the show if the venue at least posted something - even at a loss. Now I will Never book Nor recommend. I am not wealthy and out $80 Thank you PH read more

Owners are super friendly & informative - nice place with fun drag shows & bed and breakfast along with a bar & restaurant

Despite incredible performers, I really cannot recommend this restaurant. We attended a Sunday drag brunch in August 2021, and had called in advance to confirm that the restaurant could accomodate our group's dietary restrictions (2 vegetarians and 1 dairy allergy). They confirmed that they could since the brunch buffet had multiple options. Unfortunately, in the time between booking and attending, they switched from a buffet to a pre-made brunch box due to Covid concerns. While this switch was reasonable given the surge in cases, what was NOT reasonable was their inability to accomodate basic modifications. The base plate included fruit, eggs, Hawaiian fried rice, chicken wings, sausage, and French toast. We asked if plates could be brought without meat, and the server + chef initially told us no. It took us requesting a manager to be brought a scoop of just the fried rice (at the same $20.21 prix fixe price), despite us explaining the difference between vegetarian vs. vegan and assuring them we didn't need extra food - just a plate with the meat options removed, which they couldn't accomodate. Our friend with a dairy allergy was told everything was safe to eat, but the French toast almost certainly contained dairy. If you have any kind of allergies/restrictions (or want to be able to select your own food!), do not attend this establishment! While we loved the performers, the brunch was severely lackluster and the kitchen was clearly not trained in allergy preparedness. read more

I have had a horrible experience planning a trip to this B&B. They do NOT adhere to their refund policy so be very cautious paying a deposit or reserving here. They have kept half my deposit and after many phone calls and emails I have not received a refund. Look elsewhere ! You've been warned. read more

The food was amazing! We ordered the calamari for appetizer and the short ribs for the main entree. The short rib was so delicious and well cooked. It melted in the mouth. The service was also great. We will definitely come back! read more

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Great service and awesome food. I had the halibut and it was by far one of the best meals I had while staying in the cape. read more

Pilgrim House - Halibut - Hotels Near Me - Provincetown, Massachusetts

Good food, great shows, not much to say about it except that it's wonderful, loved the drag queens we saw there and good pizza