My first time. The office is nice and clean. The staff are nice and welcoming. I had a 9am appointment. I arrived at 8:45 I was called in 8:50 by Vanessa. She was pleasant and efficient. I saw Arlett Guerrero. She explained everything to me and we talked about the process. I'm looking forward to seeing what comes next. So far I'm happy with the care I received. read more

The staff was very courteous. I would never recommend Dr.Nguyen. He could not get me out of his office quick enough. Admitted something did go wrong with the surgery he performed on my foot But was not willing to take care of. Have been without feeling in foot and toes... horrible to go through something like this. Please do much research before considering this Dr. read more

Place sucks!! Long wait.. but if you are late 5 minutes they won't take you. Get Kaiser better!! read more

Are you serious? Patients rely on your hospital to ensure their medications are accessible, yet pharmacies can't reach your doctors? How do you not have an emergency protocol in place for situations where your phone lines are completely down? This is absolutely unacceptable for a medical facility. Patients' health and safety are at risk because of this lack of preparedness. Ridiculous and disappointing! read more

Have been the 90's when it was bright medical across from Whittwood Center they without a doubt are the worst providers I have ever seen seen. Back then they were the best. We are stuck with them now wish we had closer providers and hospitals read more

ZERO STARS!!! Waited weeks for a new patient appt as a follow up from urgent care to see a specialist and got REJECTED for care because "our systems are down. It's at the doctors discretion and they're only taking emergent patients." If you haven't seen me how do you know my problem isn't urgent?!?! HORRIBLE SERVICE. HORRIBLE ORTHOPEDIC DOCTOR. Hands down the worst experience EVER by a healthcare professional. read more

Dr. Wang is an excellent Dr and I would definitely recommend her to all my family and friends. She is caring and explains everything clearly and listens to what you have to say read more

Went in recently for some imaging. Scheduling offered a wide range of appointment times including some as early as 5AM and some past 10PM, which is great for people that aren't available during standard office hours. Parking was easy, but please keep in mind that it does cost $3 which you can pay with card or cash. I checked in, and was taken back within a few minutes. They have lockers with a key where you can store your belongings, as well as a restroom/changing room. Everyone was super helpful and the process was as easy and simple as it could have been. I would definitely recommend coming here, especially after hours when it's less crowded. read more

PIH Health - View from MRI center locker area - Medical Centers Near Me - Whittier, California

Communication is absolutely terrible here. Doctors are dismissive and won't treat you like a human being but rather a number. You will wait regardless of appointment. And the will charge you for everything they can get away with. Overall horrible experience dealing with the cardiology team and front desk staff. The Pih hospital next door has a Starbucks in it. Makes sense since they charge you for parking even if your waiting in line to exit. It's clear this place is all about money and not at all about patient care. This medical center needs to be investigated. There's no way they are doing everything legally or by the book. Avoid if at all possible. read more

I received an bill for almost $800 for initial consultation. I asked if there are any upfront fees or copay and was told they will check insurance. On my way out, I asked again if there is any copay bill, nothing. This bill was not disclosed upfront and was mailed to us after 2 months. If I would have known it will cost me this much, I would have walk out right away. $800 is way too much for a consultation. It is not right. Beware of this kind of service scam. read more

I would not recommend this place Pih has bad communication skills. No ethics or compassion for patients. It took me 30 days to schedule an appointment then they called my appointment rescheduled for another 30 days drove to Pih and at the front desk. They said oh appointment has been canceled again. We were never notified. The first cancellation the doctor had an emergency. The second cancellation was not stayed away. The third cancellation they said we were bumped I don't even understand what bumped even means horrible place. So it's been more than three months and they have not been seen by a doctor. read more

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Their latest "we're a non-profit" scam. At some point they purchased a Hospice (or two) and have tried to mislead patients and their families about how they really work. Patients are sent to "Dove House" which PIH claims to be a hospice provider but there's a catch. Instead of providing the service under Medicare those who were pushed into "Medicare Advantage" plans provide a special income opportunity for PIH. Under Medicare Advantage "Hospice" care will only be provided for 5 days. If the patient doesn't die in that window of time then the family will be asked to pay out of pocket for services. Given the fact most family members are under enormous emotional stress when a family member nears death this whole scheme is morally repugnant. I plan to address this "bait and die" version of bait and switch with the State of California. https://www.pihhealth.org/ways-to-give/how-your-gift-helps/areas-support/ read more

This review is for PIH services and not the hospital. There is a bill for little over $100 that PIH is responsible to pay. I called them today, January 22, 2024 and I was on hold for 35 minutes when they disconnected me. I called again and they recording said I'll be on hold for 75 minutes if I want to talk to billing department. can I give them anything more than 0 star. they have 0 customer service. read more

what's going over there at PIH Whittier. my husband is there and I can't seem to take to nurse team or Dr on the phone.

Went to my 9am Pain Managment appointment today at this location. My appointment was at 9 and I arrived at 8:45. The girl at the desk who never even looked at me said I was late and that my appointment was at 8:30. She went to see if the could see me and they said NO! I waited 2 months for this appointment. She offered the next available that was not until the end of February! I told her that the normal wait to see the doc once in a room was 45 to 60 minutes, but they could not see me! It's always something at PIH! They no longer have the care they use to. They are so big that they've lost their empathy and do not take the patients need to heart! It's truly not the place it use to be. I have been in extreme pain with my back and shoulder for 3 weeks. You get taken care of better at urgent care! It's horrible dealing with their staff and lack of concern! read more

I used to see a dermatologist here (who was very sweet), however their financial department completely mishandled something on the financial side, leaving me with a ridiculous bill despite being referred here by my primary care and being pre-authorized. The only silver lining is that i've been able to auto-refill my tretnoin (a topical retinol cream) prescription to avoid having to come back. However, out of the blue a new doctor (Dr. Lively) decided to cut off my prescription that I have consistently been receiving and actively using since 2020 and demands that I see them before getting another prescription even though I haven't been required to come in for THREE YEARS. Their customer service is terrible, their financial department is incompetent, and I would recommend going anywhere else. read more

Scheduling appointments here is hell. Recently went in to make an appointment for my dad and they said they weren't available until October....THAT'S IN THREE MONTHS. That's pretty ridiculous. However, I do want to say that Desi from radiology was very kind and worked quickly. Irma on the 4th floor was also extremely helpful and patient. She communicated well with the people working in the doctor's office and did her best to get us an earlier appointment. read more

This review is for the PIH Lab services, particularly the one on Whittier Blvd. I thought it took a long time to be seen at Quest, but what a waste of an hour. They just have no clue what they are doing there, the one phlebotomist that was working in the early morning (which is a busy time due to fasting bloodwork) saw two patients in 45 minutes. If you've ever had your blood drawn, you know it's a quick thing, even if they have quite a few tests, we are talking only a few minutes, so long as you have a competent phlebotomist, I guess. The front desk wasn't any better, they really had no clue how to handle the paperwork or anything. Multiple other patients walked out this morning, just completely lack of competence in the entire office, will not be back. read more

I stopped by this place to drop off my daughter's flu nose swab for lab testing. Though there was not a long line, I still had to wait a good while to be serviced. The lady at registration checked me in, charged me my co-pay. Then I sat down again to wait to be called to drop off my lab specimen in the lab. The service was not memorable and there was only two lab staff available. They were also complaining about their not so productive new policies and procedures for the lab which they probably should have kept to themselves; especially in front of a patient. Nothing special to report about this location. read more

Their lab claims that their operation hours are from 7 am-1100am on Saturdays. Not true! You walk in 20 mins before their said closing time and they refuse to see you because they base their time on the amount of phlebotomists available?! Never heard of that! If that's the case, PIH labs should state that their last walk in is no later than 10:40 am on weekends not whenever they feel like they're done. I understand that there are people still waiting to have their blood drawn but don't post hours that you will not abide by. read more

Waited well over an hour beyond scheduled appointment to see a doctor (Oncology dept) and no explanation or excuse was given. The appointment scheduling department is terrible. In attempting to make an appointment with Radiology, I waited on the phone few times to speak to a staff. And after waiting long time, I decided to leave my number with appropriate info required by the automated system for a call back. Never received a call back even after confirming that return call was reserved. As I write this review few days later, I'm now on hold waiting to speak to a staff to make an appointment -- so far the wait is almost 2 hours waiting on line listening to bad music and recording about PIH. read more

So I just took another star away. I'm checking in for an appointment and mid-way into online checking in they start asking if I want information on prescription drugs. Nothing to do about prescriptions I'm on. They were advertisements by the drug companies. This will be my last appointment, I don't need my medical provider to try and sell me drugs. read more

With reading these reviews I realized that people have reviewed the wrong department. The PIH "Perinatal Center" is amazing! This office is small but mighty and yes they are busy but their care for their patients goes above and beyond! Realizing they are are also a high-risk facility put things in perspective for me....if I wait longer than I thought it means someone is not getting the results they where hoping for. Please be patient! I am grateful for their care and the ultrasound knowledge they provide. Keep it up. read more

Dr. Mitra at Otolaryngology is unprofessional and laughed in my face when I told her about my hearing problem. I left the place feeling frustrated knowing that what causes me pain was a joke to her. She also laughed at me because I opened my mouth slow...? I have no idea what she meant by that and how that was even funny...? I have never felt so uncomfortable by a medical professional, won't be returning. read more

Over the last 15 years I have paid over $1000 a month on my 90% PPO Insurance just so I could get the best care AT PIH. I haven't complained about all the additional $$$$ that I spend in copays, tests, procedures, and surgeries. I have been a stellar CUSTOMER. I even transferred my dying grandfather to Whittier so he could also get PIH treatment during his last year. Now I am complaining! How dare you try to justify your new parking fees? I understand hospitals in busy urban areas like CHLA AND CEDARS charging for parking, but Whittier??? Kaiser next door doesn't charge their members and they are subpar to PIH AND almost half the cost of PPOs. While my grandpa was dying, I spent over 63 days visiting him daily in your hospital!!!! Now that would cost me $189 in parking to watch someone die!!! If a patient needs chemo treatments, on top of that horros, they are now also being charged $3 to park. Whittier is a senior citizen community - and now, you are slapping those on limited fixed incomes an additional $3 a day for all of there many visits to park there. I am disgusted that you feel the need to now gouge your patients and visitors $3 for parking. It feels like a kick in the face to all of your loyal patients and visitors. And with everyone being furloughed and worried about COVID, we now need to touch a button that everyone else touches go collect our parking ticket or "install the app", how many 80+ year olds do you expect to download and figure out an app? Your $3 might not seem like a big deal, but it is to me.... you should be ashamed read more

1st pregnancy. Have been here with my wife for our appointments and we are so pleased with our doctors and nurses that care for us. Receptionist are just as nice and very knowledgeable in our matters. The place is extremely clean and friendly, it being our first pregnancy we didn't know what to do or what to expect but anyone you encounter there is more than willing to lend a hand and point you to the right direction. We will be delivering our baby here in May. We are very excited. read more

PIH Health - Waiting room with a special place for the kids to be entertained. Very nice place. - Medical Centers Near Me - Whittier, California

PIH is proud to announce its new patient shakedown: paid parking. 30 minutes FREE! How often do you get in and out of the doctor's office in 30 minutes? Well, today we did and when we put our ticket in the pay kiosk, it said $0 due. BUT when we got to the exit gate, it said $3 due. After 2 intercom calls we got a representative who said, "Well you must have gone over the 30 free minutes by the time you got to the gate". I guess it's our fault we had to walk to the car and then get in line to exit behind 4 cars, but that's not how it works; you can't say I owe nothing then say it's full price as I'm at the door to leave. After a few back-and-forths about one kiosk saying something, the gate saying something else, AND the kiosk attendant telling us we had 15 minutes to exit, his supervisor (?) then came on the intercom. She said, "We'll open the gate for you this time". This is a very poor practice and tells you what PIH thinks of its customers (patients). Parking should be validated for ALL patients, not just at a select few departments. This system has also been rushed into place and is experiencing many operational problems. At our age we're going to the Dr's office more and this is another burden we're getting hit with. Poor form PIH, very poor form. read more

I must say after experiencing terrible health care from the front office my first visit, Dr Mitra was terrible un-professional. I had went in directly to a specialist to see what was wrong with my tonsils and hearing issue. She basically laughed in my face and ask " what do you want me to do ". Note, I've been experiencing streptococcus multiple times this year. I asked her please take out my tonsils because they hurt and my ears are hurting, she laughed and said " you don't want me to do that, that takes too much time and laughed it off and made me feel terrible and stupid. Fast forward to now, I'm still experiencing strep throat, I currently have it still, I have to wait another three months to see another specialist, I feel very unsafe going to that office and quite insecure. Should a patient have to experience this kind of treatment? From the attitude of a front desk lady to a unethical Dr who seems to laugh at the younger people coming into her office. This is the kind of toxic Dr that need to be taken out of their practice because they will eventually cause more harm then good. I'm still seeking help and I'm still experiencing a great amount of pain, not to mention the trauma of feeling worthless because of a Dr that's supposed to show caring and compassion is showing me her back and acting careless. I'm here writing this comment because I didn't get the treatment I neeeded and I feel I was thrown to the side while suffering and actual infection. read more

I have been a patient at PIH for years, and have loved the staff and the care that has been given to me throughout, from my PCP to surgeons, Physical Therapists and nurses. Everyone has been amazing. As I take on a new journey of becoming a first time mom, there was no place I would rather go for my prenatal care and delivery than PIH. The Women's Health Center and my OB/GYN Dr. Leong have been so amazing in this journey, but this review is not about them. This review is only for the Perinatal Department. I have never been so disappointed in a single department at PIH than I am with them. The entire staff that I have had the pleasure to come across has been a complete nightmare. The only reason that I continue to book appointments with this department is at the request of Dr. Leong, who is fantastic. 1st Trimester Ultrasound - I showed up to my appointment 20 minutes early to complete check in process and fill out paperwork. I had to wait a couple of mins in line because the front office lady was on her phone waiting on hold with EDD to dispute something with an unemployment check for someone in her family. Yup, that's what she told me. She finally gave me the paperwork to fill out. I have to go to the front desk multiple times to check in after I was not called at my appointment time. Finally called AN HOUR later I was called to enter by an Ultrasound technician that was so incredibly rude. This lady had no bed side manner and wasn't even apologetic to the fact that this PREGNANT patient had been waiting for over an hour. She hardly spoke to me, only to tell me to stop recording the ultrasound on my phone. (Why? It's the least I could do since my Fiancé wasn't allowed in the room.) She ignored my questions, and she was cold and not approachable at all. She sent me on my way with blurry snapshots of the ultrasound. I was so excited to see my first baby for the first time, but every part of this visit was made into a horrible experience. 2nd Trimester Ultrasound - We informed Dr. Leong in our next appointment of our horrible experience with the Perinatal Department and she suggested that we book our next Ultrasound appointment in the early morning to ensure that a doctor is in the room, and requested that we book our next appointment with her right after the ultrasound just in case it was another bad experience. We called to make our appointments as soon as the schedules became available and we thought we were set. WRONG. Tell me why I get a call exactly 1 week from my ultrasound appointment from the Perinatal Department telling me that my appointment needs to be rescheduled because the schedule has been closed. WHAT??!! I had this appointment for weeks!! I had to cancel my appoint with Dr. Leong and had to schedule with another OB that I don't know because Dr. Leong had no availability on such short notice. Not to mention my Fiance and I had to rearrange our work schedules around this last minute change. Seriously we are fed up and wish we can go elsewhere for our ultrasounds. They have made this wonderful experience super frustrating and stressful- two things you would think they would not inflict on their PREGNANT patients. We are planning on having more children upon which we may need to rethink where we plan to have our prenatal care, because we do not wish to go through this again in the future. read more

This review is only for the Womens Health Center off Putnam's PIH building. No matter what day I come the wait is way past my scheduled appointment time. Appointment at 11? You'll be called back at 12. You ask the front desk girls how far behind the drs are running and they have the same answer "you're next". And you wait again for another 20 minutes. No regard for patients time or sympathy for the long waits, no apologies they stare at you as if you're the problem. Truly asinine. read more

It is a nightmare trying to make an appointment here. The women answering the phones make it nearly impossible. They act like they are the doctors. read more

Staff is fast and efficient, i truest them to take care of me. My husband and I booked an appointment they saw us on time, polite and friendly. read more

The worst emergency room I've ever been too...I know the staff cannot tell you when your room is available but they can certainly give you an indication as how many are before you!!! 1-Star don't come here if your sick w/emergency read more

Being prescribed anti inflammatory medications with narcotics for pain in aiding my rotator cuff issue, was definitely one of the worst thing I have ever experienced in my life. With physical therapy, my pain and limited range of motion did not improve during a six month treatment. And I knew I did not want to rely on pain medication any longer. Dr Harvey Chou came highly recommended even though i still had reservations with resorting to cortisone shot. My visit was almost two years ago. Although I totally disliked the receptionist people at the front office because of their unpleasant greeting approach to me, the rest of the staff were great especially Dr Chou 's bedside manners. So this really made me feel secure as far as his recommended treatment plan. Fast forward to today, I have not needed to return for a second shot and I was able to gain back full range of motion til this day shortly after the treatment. He is definitely awesome in my book! read more

I came from a terrible, horrible OBGYN. I called Bright Health Women's Center and got a quick appointment to see Dr. Soto. She is new to the office and I was a little worried about that because I had a very sensitive pregnancy issue. She is amazing. I don't ever want to switch doctors again. She is knowledgeable, kind, courteous, and made me feel so comfortable. I don't do old school thank you notes anymore, but I love her so much that I plan on sending a thank you card/letter expressing how happy I am with her. I went in today for a regular annual exam and she was great, as usual. I highly recommend Dr. Soto. I haven't seen any of the other doctors, but I've heard great things about Dr. Leong as well. As far as their office and staff, everyone is friendly and professional enough. Nothing to get excited about, as the girls don't go out of their way to be nice, but they do their job and are a-okay. Again, love, love, love Dr. Soto. Period. read more

Desiree at the information desk in the lobby is extremely rude and unprofessional. I simply asked her where a specific doctor was and she rudely shook her head and said, "I dont know who that is." I then asked her where is room 208, she shook her scrunched up face and pointed up saying, "second floor." I will be filing a complaint. If someone is going to work at an information desk they should at least fake being helpful. It seems like rude behavior is a trend at this place. When I got to room 208 I encountered Gloria's extremely off-putting attitude as well.. I simply asked her for a prescription I was picking up. She looked at me with total confusion across her face as if I was an alien . These people need training because facial expressions do go a long way. Luckily someone assisted her and that encounter was extremely brief. read more

I love my doctor(s) here! Staff is great, everyone is patient, occasionally a delay but the staff always let's me know, in case we choose to reschedule. read more

PIH Health - Exterior - Medical Centers Near Me - Whittier, California

Dr. Rocca is an amazing doctor and person! He always takes the time to listen to you and address ALL concerns you have. You will never feel rushed with him. He is wonderful with kids and makes them feel welcomed and extra special if they are in an exam room with you. PIH women's group delivered all three of my children and Dr. Rocca delivered the last one. Usually doctors just come in during the last few pushes before delivery but Dr. Rocca is different. He came in quite often to check in on me and was with me for almost an hour of pushing. You won't go wrong if you choose him to be your ob/gyn doctor. read more

I went through Bright Health Physicians Womans Center for my pregnancy and delivery of my son. They were great! I only wish I didn't have to wait so long to see the doctors after I checked in... there were times that I'd wait an hour after my scheduled appointment time... and that's not very fun with a baby pushing on your bladder at 8 months... the check in staff can also be problematic... there are a few women who sit there and look like they can help you but never can actually schedule your appointment correctly... it gets rather irritating... When my husband and I came in for our first appointment we saw Dr. Leong, she was great, sat us down and made sure to answer all of our questions. We then made an effort to see all of the doctors throughout our pregnancy since we knew there was a chance any of them could deliver our son and we wanted to feel comfortable with them. Every doctor was incredibly caring and took the time to make sure to answer any of your questions and reassure you if something was worrying you. I ended up having 26 hrs of labor (in the hospital) then an emergency c-section which Dr. Kang preformed... she is great! So sweet and was so reassuring when I had to switch my birth plan and have a c-section. All in all I HIGHLY recommend Bright Health Physicians Womans Center, especially for a pregnancy, but just know sometimes you'll have a long wait to see the doctor as well as some issues with incompetent schedulers. read more

Avoid this place like the plague. I had an occasion to see one of their doctors. Made an appointment for myself and my son. When I was ready to see the doctor for my appointment they said I had to leave my autistic son in the lobby. Told them I was unwilling to do that and that I was okay with missing my appointment with the doctor. Next thing I know they bring out several security guards who insisted that I leave my son in the lobby. They treated me as though I were a criminal. They harassed me insisting I leave my son. I had done absolutely nothing to warrant being confronted by the hospital security guards. They bullied me. Then came time for my son to see the doctor for his visit. We go back to the room and then I'm told I can't stay because I'm not his conservator. Of course, I was a bit unhappy but left the room. The people that told me I had to leave were again security guards. More than one guard. And these guys followed me all the way out even down to the parking lot, one of them even stayed with me as I was trying to call Uber to get a ride home. Well, this incident was reported to the people who are my son's conservator. And they made a life-changing decision regarding me and my son. They didn't know anything about what happened at the hospital. I decided to call the manager of this part of PIH and asked her to investigate this incident Her name is Claudia. She promised me she would look into it get back to me. I told her it was very important and that I merely wish her to tell me if I was at fault or tell me that I did nothing wrong. Of course i didn't expect her to tell me that they screwed up. I merely wanted her to investigate and tell me I did nothing wrong which was the truth. I spoke to her more than once and she promised me she would look into it. This manager named Claudia failed to ever get back to me. The worst experience I've ever had at a hospital. At age 79. I've been to many hospitals. This was the second time I had been mistreated by PIH. The first time was when my son went in for a CT scan. The PIH hospital system is broken. read more