1st, let me say I have been a patient here for about 15 years. Dr. Vanderhoof is excellent and…read morecompassionate. My cataract surgery is the reason for the 2 stars. On April 1, 2025, I was told my cataracts were "ripe" enough to do surgery. I was put on the waiting list. 3 months later, I had my first surgery. Before that I met with the surgeon and the "insurance expert", Fran. During a one-on-one meeting with this so-called expert, I made it quite clear I did not want my eye drops prescription called in to Walgreens. She assured me she would call it in to Henry Ford Pharmacy, my preferred pharmacy. She called it in to Walgreens! After 4 phone calls, I straightened that mess out. After the above, I spoke to the office manager, Kathy, about Fran's actions. She assured me that Fran would be "written up". While on the phone with Kathy, I inquired why I had to pay the $35 refraction fee before they would do my surgery. Her response, "that's our procedure". BTW, that refraction didn't occur until August 21, 7 weeks later. But, of course they processed my payment immediately. After the 2nd eye operation, I did a follow-up appointment to see how the procedure went. I had some swelling, so Dr. Vanderhoff suggested I return in 2 weeks for another evaluation. When I got to the front desk, I was told there was nothing in 2 weeks, so they set it at 3 weeks. A week later, they called me and said they had to push my appointment out another week, or a month after my surgery. I ordered my glasses through Costco and finally picked the up today. My entire summer was blind-sighted (forgive the pun). Why can't a cataract patient be given a schedule of appointments so that the final outcome can happen in a reasonable timeline? There seems to be a disconnect between the professional staff and the people at the front desk. Why does a patient who knowingly has numerous appointments have to use the card reader to check-in every time. "The system" has all your insurance information and your driver's license stored. I will be seeking additional vision care at a different facility.

I recently went to Fraser Eye Care in Warren, MI for a LASIK surgery evaluation. I was thoroughly…read moreimpressed with the entire experience. The office itself is stunning--modern and aesthetically pleasing, providing a welcoming and comfortable atmosphere from the moment you step in. While the wait time was slightly longer it was well worth it because I saw 2 doctors that day. The thoroughness of the staff is evident in their detailed explanations of all available options and alternatives for LASIK surgery. Each step was clearly outlined. What truly stood out was the meeting with the counselor. They went above and beyond to explain the cost aspects of the procedure with complete transparency. just one straightforward price. This level of honesty and clarity was refreshing and greatly appreciated especially in medicine.

I cannot recommend a place that discharges my dad without any papers (despite being told multiple…read moretimes that he would be sent home with discharge papers) and... the icing on the cake... they discharged him -- and helped him into the car -- with his IV still in. My dad was still out of it from his cataracts surgery and didn't communicate it right away. I had to run back inside (the discharge door is rightfully not attended but I still had to check, then had to run around to the front) and tell the front desk a ridiculous story that my dad's IV was still in. I'm sorry for wanting to tell people how to do their jobs, but maybe there could less chatting about everyone's personal lives, weekend plans, etc. and more ensuring patients are being taken care of. The blame isn't on the one person, however, whoever it was, that ignored this. It's the overall process that failed. I sincerely hope no other patient at this surgery center receives this kind of treatment.

The last time I left a review, it was 5 stars. It's still 5 stars from the patient's perspective,…read morebut they need to beef up the waiting area. Now, I am leaving this review as a driver that must wait in the waiting area for the patient. Wait time for this procedure is 2 hours. What is missing is a water dispenser or bottled water chiller, coffee area and breakfast bars. My doctor's office has them, my nail salon, hair salon, car dealer has them as a convenience for those waiting. This surgery center should have them, as well. Two hours is a long time to wait and you are instructed not to leave while the person you are waiting for is in surgery. Just a suggestion.

Dr. Klein at Metropolitan Eye Center is very thorough. He has been a MD there for 30 years. He did…read moremy husband's eye surgery and it was a very successful procedure. He had Lasik surgery. Dr. Klein no longer does surgery. I just saw him today for a yearly eye exam and all good news.

Been going here my whole life and everyone was always nice and helpful. Got LASIK here and it was…read morequick and painless and out the door 10/10 would recommend

I come here because they have great doctors, but the are so disrespectful of your time. If your…read moreappointment is at 10 in the morning, you may get done by noon if you are lucky. It's terrible and so greedy and rude. In addition, the "dry eye specialist " Dr Brandow doesn't remember from one appointment to the next so you may get a completely different experience each time with different recommendations. At one point she put me on a very expensive dry eye medication and called in 4 months worth. Then she told me to stop taking them! So I have almost the full 4 months worth sitting in my medicine cabinet for over a year. What a waste of time and my copay money!!

Dr. Shelia Brandow Is just wonderful. I have been all…read moreover to try and combat dry eyes and no one really helped. DR S. Brandow is amazing she has help me tremendously. She listen to my complaints and explains thoroughly a list of options available for me. I feel like a new person no more gritty eyes. I would recommend her to everyone with dry eyes. Thank you Dr. Brandow

Have been going there about 30 years. The doctors are great and the customer service is very good.read more

Terrible business. It is a bate and switch. You call for an eye exam and they tell you who is…read moreavailable so you make the appointment and the next thing you know your $10.00 eye exam cost you $250.00 because you saw a medical doctor. Yet no one at the front desk explains this to you when you make the appointment. So beware and make sure you ask if the doctor is medical or not. That will determine which doctor you want to see and how much you will pay.

Dr. DiLorenzo has been my Ophthalmologist for several years. She did my cataract surgery, perfect…read morerecovery. I highly recommend Somerset Ophthalmology. Looking for excellent eye care? This is the place.

Somerset Opthamology was good when Dr. Duvall was there. She left, the Dr I saw charged $300 per…read moreeyelash removal. I have ocular rosacea, this Dr said don't pluck them yourself, come in. So I did, $300 per eyelash later, no thank you!!! Total scam!!!!

Visited at the perfect time, brand new office with cool equipment and same great service and staff…read moreas the old office. Was able to get in and out without being dilated too. Saw a new doctor since mine retired, and she didn't skip a beat. Left feeling confident. Definitely recommend!

I have been going to Primary eye care for over 15 years for exams and glasses. I have been very…read moresatisfied with their professionalism. I recently had to have an adjustment of my frames. The adjustment was done and out I walked. Sometime later my wife told me that I had an indentation on each side of my head where the arms of the frames went. My glasses kept slipping and they were very uncomfortable. I went back for another adjustment and Michelle was working. Bottom line. The previous "adjustment" damaged the frame and Michelle replaced the frame and fit them perfectly to my head. I will keep going there but will make sure Michelle is working when I go. GREAT JOB Michelle.

Great eye care but absolutely the WORST phone service I have ever encountered. Over 25 minutes on…read morehold to reschedule an appointment! Hire more people!!

This eye care center really care about their patients. I had an problem with scheduling, which was…read moreimmediately rectified.