This is the first time we stayed at this Holiday Inn express. We have stayed in others and like…read morethem. This is probably the best that we have stayed in. And is one of our favorite hotels. The front desk staff is very very friendly. They say hello every time we come in. I had made a special request about my room and they fulfilled the request. The rooms are clean. The facility is clean. I think it's been newly remodeled because it looks very nice and modern. We went down to the breakfast today and it was excellent. Lots of choices. We went down an hour and a half into the breakfast service and sometimes by that time there's not much food. It was plenty of food. We will definitely stay here again.

It just doesn't get any better than this. The bathroom even has a toilet that flushes. It's a…read morepretty slick, definitely first world accommodations. The elevator makes a very satisfying "ding!" sound when it reaches the desired floor.

I've stayed at Springhill Suites across the country as a Bonvoy Gold Elite member, and I have never…read moreencountered a more incompetent or argumentative staff. This place is an absolute joke. The nightmare started at check-in. I always use the pre-check-in feature to get my mobile key and head straight to my room. When I arrived, the manager on duty actually tried to argue with me, claiming that using the mobile key process was "illegal." After that absurd power trip, they made me wait forever for a room. Despite my request for a high floor near the elevator, they stuck me on the first floor. Then came the key fiasco. The physical key didn't work. The mobile key didn't work. I hiked back to the desk, the manager made a new key, and--shocker--that one didn't work either. His excuse? He told me the mobile key takes "10 minutes" to activate. I stay at Marriotts constantly; that is a blatant lie and a pathetic attempt to cover for their broken system. The property itself is a total letdown. It looks drab and dated for a relatively new hotel, and they don't even offer EV chargers. I usually choose this brand for the consistent quality, but this specific location is absolute garbage. Do yourself a favor and stay anywhere else.

This is my go-to hotel whenever I'm in town on business. The location couldn't be better--just a…read moreshort walk from the Shoppes at Arbor Lakes. Lots of options for casual sit-down or grab-and-go meals. And if I need groceries, Whole Foods and Trader Joe's are close by too. Plenty of parking spaces in the shared lot with the Residence Inn. Their complimentary breakfast is incredibly convenient--perfect for grabbing a quick meal before heading out for the workday. Rooms are clean and spacious with a couch and desk if you want to get some work done in your room.

Unfortunately, we didn't have a chance to meet the owner of this B & B, not sure if it would have…read moremade a difference in our experience or not. She was pleasant and friendly over the phone when I made our room reservation. I will say most of the B & B's I've enjoyed, was partially because we had a chance to get to know the owners a bit and see how passionate they were about making a great B & B experience for everyone who stayed with them. So, maybe I've just been spoiled a bit by the extent of the services and amenities others offer, but that's my comparison. What this place does have going for it, is it's location. However depending on where your room is, you'll hear the traffic noise as this is located on a busy street. Also, the fact that there isn't really much else around lodging accommodations limits your choices for this area. There is private parking for guests. The room was clean and comfortable. It was lacking the extra little touches that many travelers have come to appreciate from bed & breakfast operators-shampoo, blower dryer, complementary water or soda, glassware or plasticware instead of dixie cups in the room. Self service coffee, tea and microwave popcorn was available in the dining area. For the price of the rooms, the little extra touches might have helped.

A very pleasant stay, and I am not a fan of B&B's because I have to, you know... socialize, and I…read moream not an extrovert. But hey, our hosts were relaxed and friendly, and the folks we sat down with to breakfast had fun stories to tell. The rooms are idiosyncratic but charming. The bathrooms: just idiosyncratic, but they worked. Breakfasts on the weekends were more elaborate and tasty, and on weekdays simpler but adequate. I get the feeling this may vary with the number of guests. The Birdhouse is on a "busy" intersection which is no big deal because Excelsior is a pretty quiet little town; and a charming one. You are a walk away from good shops and restaurants. You are a very short walk from Lake Minnetonka and its activities. The Porch and grounds are delightful. If you get the right weather for it, lazing outside could be a delicious experience, with an elevated view of the neighborhood. Of course, getting bearable weather (not too many mosquitoes, not too much heat and humidity, not 5 degrees below zero, can take scheduling and luck. In the winter, I imagine the large parlor would be very inviting. So a point off for the various weird bathrooms, which were all functional but awkward, but all in all, I will be staying there again, the next time I visit relatives.

I can't say enough amazing things about this place. I had made this reservation last minute due to…read morea safety issue at a previous hotel. The front desk staff are amazing!!! They handled my incoherent crying state very professionally and wakes me to my room to make sure I was okay. Everyone was very personable and I would find myself chatting with them often. The room was very clean and I barely ever heard a sound. I would hear the occasional vacuum above me but it wasn't a big deal. Super dog friendly by the way! They absolutely loved my Charlie and knew her name before mine haha. I wish I remembered everyone's name from my stay.

Sessy at the front desk has to be one of the best hotel employees I have ever met - so helpful,…read moreaccommodating, and just kind!! For her alone they get 5 stars!

Phenominal Place! This is one of those rare moments when a five star rating is not enough. It…read morewould rate it so much higher than many of my other five stars because of the unbelieable hosts, delicious breakfast, clean rooms, super comfortable bedding, and breathtaking rooms. Unbelievable! This place is well worth the price. The private bathrooms are spectacular. Between the eucalyptus steam shower with a myriad of water features and the jacuzzi type soaking tub, we could barely tear ourselves away from our personal spa time to go to dinner. We love the fact they have no tv's in the rooms but an awesome speaker/disc system for music of your choice and a refrigerator full of drinks. They had snacks available upon our check in and I would highly recommend the freshly baked chocolate chip cookies for an additional $5 - YUM! The best part of our moring was the delicious breakfast served right to your room. OH My! We loved our breakfast (see picture) and the homemade scones were SO good. We came here to celebrate our 29th Anniversary in February and we weill be back for a summer visit and of course, many more anniversaries. This place made our anniversary special. Thank you Tom and Sandy.

I only need to say one five star thing. THEY SERVE ICE CREAM with breakfast!…read more Well, we've only stayed in five or six bed and breakfasts (mostly in Maine or New Hampshire) but this is (without a doubt) our favorite. The Mansion is beautiful, a real mix of old and new.. so you get history.. but still really nice bathrooms and big bedrooms It's about three blocks further than the other highly rated one in town and well worth the extra travel. We were greeted by our gracious hosts, Tom and Sandy. We made it just in time for the afternoon snack.. you know.. wine, cheese etc... with time to enjoy the large veranda. In fact, we were there for three nights and made extensive use of the veranda.. at breakfast, in the afternoon and in the evening. Tom and Sandy are good about seating you with people that are a good match.. or if you prefer.. alone.. there is plenty of space. You can even have food delivered to your room. We played croquet on the grounds (yes, they have ample parking, gorgeous landscaping, a fountain and a place to play croquet) it was fun, but when my wife kept beating me I decided it was time to try something else. (I grew up in the city, what do I know about croquet?) Back to the breakfast thing.. one day the whole area suffered a power outage so they fired up the grill and cooked us our breakfast. No big deal, it was excellent. We stayed in the Joseph room, but were able to view all except one and they were all very nice. We had a King sized bed (super comfortable) and an oversized bathroom.. a big tub with jets and a shower that I needed the instructions (laminated) to use.. so many sprayers. As we spoke with the other guests.. we were all in agreement that this is a really remarkable Bed and Breakfast. Tom and Sandy's labor of love really shines. A great value.

If I could give a -0 I would. No door to the bathroom, no microwave in the room. The room stanked…read more The GM was so rude when I told her my room smelled like cigarettes and she disagreed. I was there like 5mins. She walked to the room with me and said she didn't smell anything. Then there was dirt on the floor. She made me leave and refunded my money, and she called me white trash and flipped me off on my way out... her name is Heather. I would steer clear of that hotel​

I rented a room with a shower, which is standard, through Expedia. Com. I have never had trouble…read morewith Expedia. Com before. But a few days before my arrival in Anoka, I got a strange reminder from Expedia so I called the hotel and spoke with Heather, the concierge. I asked if my room had a shower. She said that none of the rooms in the hotel had a shower. I was stunned. I asked multiple times just to make sure and each time she stated that no rooms had showers. I then said I was 80 years old and had four joint replacements and couldnot sit in a tub without help. She then said that they had a handicapped room, it a room with a tub with a grab bar for $5.00 more per day. I said even that would not help. I then tried to talk to the manager, but Heather was vague about times and days when the manager was there. I asked her to leave a message for him explaining my request for a refund of my late cancellation fee, as it was now after the free cancellation date. I had to find another hotel to stay at, at the last minute. When I arrived in Anoka I looked up the ADA requirements for hotels accommodating disabled people and the MN Council on Disability Rights. I learned that all hotels must have at least one room with a roll-in shower. The next day I went directly to the hotel to talk to Heather about cancelling my late cancellation fee because of false advertising and discrimination. I told her she had told me multiple times that the hotel had no rooms with showers. She then said, to my astonishment, that all the rooms had showers in them (in the tubs). "Everyone knows that." Well, I said, I didn't because this is not what she had insisted when I called her. I then asked if she had a room with a roll-in shower and she said yes, but it wasn't working. I asked how long it had been out of commission and she said a few days. I asked if I could see it. She allowed me to peek in and I did see a roll-in shower but there were boxes stacked up in the doorway as if it were a storeroom. I then said that they were out of compliance because the ADA required at least one room with a working shower for wheel chair folks to roll into a shower. She claimed that I had kept asking for a roll-in shower and I said that I had not asked for a roll-in shower because I had only learned of that term the night before. When I saw she was willing to lie about what I said, I left. But she certainly knew that I needed a room with a shower in the tub and why, yet she made no effort to clarify the confusion or situation, indicating an unwillingness to work with me. At no time was I rude to her. I would even have taken the room with a roll-in shower so as not to have to pay a late cancellation fee of $1073.38. Otherwise why would I have cancelled and go to the trouble to get another hotel room at the last minute? I found Heather's behvior unprofessonal and discriminatory and the hotel itself rather seedy on the outside, with weeds around it. I complained to Expedia.com and am still waiting to hear if I will be refunded my full cancellation fee of $1073.38.

Watch out, look out! A great stay is ahead. When I am in town on travel the. Courtyards is my #1…read morechoice to stay! I have always been impressed by their team and the fact the hotel continues to update their property. The rooms are nicely appointed and always clean. What sets the Courtyard apart is the awesome staff! The front desk team is top notch. Highly recommend if you need a hotel in the area!

This is a nice place to stay for a couple nights! We were here for an extended stay while selling…read moreout house and moving out of state so the rooms were a bit small for our needs and it felt like a lot of wasted space. It's conveniently located in the Maple Grove shopping district with easy access to main roads and the interstate. Everything is clean and tidy. Staff is friendly and helpful. The bistro in the lobby is overpriced, but that's standard for most hotels.

Quite location. Clean comfortable room…read more Very friendly and helpful staff. Only problem is with the food. Never had coffee. Every time we went for coffee, nope. Breakfest selections could have been better.

This is a new hotel so everything is clean and new. They serve a good breakfast for free. Staff was…read morefriendly and helpful. My room was clean and ready for me. The beds are too firm but I slept well! I was very happy with how quiet it is. Many newer hotels are paper thin. Not this place. It was noticeably quiet. I'll stay here again.

It was very nice. We really enjoyed our short stay. We weren't there much but wish we could have…read morebeen.

While the house itself was pretty, that was the only positive aspect of my stay. The rooms were…read moremuch smaller than they appeared online, and there were cobwebs in several areas of the home. Overall, the experience was not worth the $250 per night price. Breakfast was served at 9:00 AM, and when I arrived, there was only a single plate of food prepared specifically for me. It appeared to have already been made and needed to be reheated. There were no additional options available, such as fruit, muffins, or other choices. I was not informed in advance that 9:00 AM was the only time breakfast would be served or that there would be no alternatives. For the price, this location did not meet expectations. I would not return and would not recommend it to others. You can spend your money elsewhere and have a much better experience.

I booked the spa suite and when I turned on the water to fill the tub it came out brown. For water…read moreto get that rusty it had to have been there for quite awhile. The tub obviously hadn't been cleaned in a long time. There was dust on the light fixtures and you couldn't even turn off the light in the bathroom. The switch would just flip itself back up. I also booked an accessible room for my 103 year old mother but they put her in a regular room on the third floor. This is a very poorly run hotel.

They picked up garbage and towels. They did not make beds or clean the bathroom. The complaint…read moredepartment is an 800 number where they log it and wish you a good day. If they'd agree to bring up the cart I'd do it myself. Needless to say our family will move to another hotel tomorrow.