With carpet being so expensive, I decided to look for a 3' x 7' remnant for my bathroom. So when I saw the Pierce Carpet Mill Outlet sign, I stopped in. When we pulled into the empty parking lot, I thought this place was closed. Then my sister pointed out that the neon open sign was lit. So I grabbed my floor and carpet swatches and walked in.
Seated behind a desk, was a man on the telephone, who motioned to me to approach. He finished his call and asked how he could help.
I showed him my swatches and said that I was looking for 3' x 7' remnant to match them. He looked my carpet swatch, asked how old was this swatch. When I answered it was just a year old, he replied that it was a high-end Karastan carpet and he only sold carpet in 12' widths.
I corrected him stating that actually it was Masland, and that I understood him and said other places that I'd stopped by at had remnants of varying widths and lengths. The man stated again that carpet comes in 12' widths, and then added that he didn't mean to be rude but that I had come in with a speciific request and he was telling me that he only had carpet in 12' widths.
Finally I answered, "Right, that's fine. And you are rude!" As i turned to leave he called out, "i do have some remnants over here to the right ..." (just I had come in for). Of course I kept on walking while resisting a strong temptation to flip him off. It's no wonder that the parking lot is empty. No or rude service=no customers! read more