Terrific customer service. I purchased a painting from a Lahaina artist who lost it all In the fire. He didn't even have a piece of cardboard. He got the painting to PICTURESPLUS Kahului. They received it, packed it beautifully and shipped it to me in Arizona. Great service to me and to the Artist. Mahalo!!! MM read more

I had to visit Pictures Plus to purchase a frame for a photo. In this pandemic, I wasn't sure if they were working on an appointment basis or was actually open. I called and spoke with the employee there and she explained they were open for walk-ins. Limit of 5 people inside the store at a time and when I got there, there was 1 customer being helped. Even while busy, I was acknowledged and soon assisted. I didn't get her name but the lady who helped me was extremely helpful with everything! I was amazed at how easily she made my purchase there! Thank you very much! You are a true asset to this locally owned business! Definitely would recommend going here if you need frames or shadow boxes or art prints, etc.! Free parking at the Maui Marketplace and the prices are competitive to those you find elsewhere in town. They also have Koa wood frames in case you want them. All in all, a great place to get framed! read more

They do GREAT framing jobs! Quality work and friendly staff! Highly recommend! 5 stars!!!

Don't know what happened but they were not able to fulfill my order. I was told that the order would be ready in a week. Three weeks out, I cancelled the order. Staff never called me to update me on the progress of my order. I had to stop by the store to get any updates. Hope the business discusses their communication protocols. read more

We bought a rental property and discovered that the artwork on the walls were all anchored down and needed to be removed using a key-like tool. We were told to check out Pictures Plus. They were so helpful in selling us the key. Robert showed us how to remove the artwork and attach similar anchors to anything we might buy in the future. When we needed new artwork for a living room wall and needed to get it immediately, we headed to Pictures Plus. I couldn't make a decision as to a collage of pictures, and they let me lay artwork on the floor in groups in order to see my options better. Both Robert and Clarice were so patient and helpful!! I ended up buying 4 pieces of art in aluminum and we're just thrilled with how it came out! Thank you Pictures Plus!! read more

Pictures Plus - Maui - Ocean artwork on aluminum - Art Galleries Near Me - Kahului, Hawaii

This store is inspiring and the personnel are talented and willing to help in big and small ways. Most recently I was looking for a relatively small, but specific gift that was not in stock at the moment. Robert helped me find what I needed online and was able to get it to me in time to give . read more

Frames are generally not something you associate with getting fired up about, but Robert makes me want to find stuff to frame just to visit the store; he is more excited and knowledgable about frames than anyone I've ever met is about anything. Cannot recommend him and the store enough. read more

We wanted to frame 2 feather lei that we wore in our wedding. We did a phone consultation with the staff to give them an idea of what we wanted, then brought the items in. The end result was gorgeous. The two orange lei were both laid out in a perfect circle side by side over a black velvet background, with a customized label and dark wooden frame. It took about a week or so for completion. The staff was very professional and the service very good. Highly recommended. read more

I had this vision for an amazing frame, with pockets for additional photos, surrounding our dear friends' Wedding Certificate. Cecile and Albert made that a reality in less than a half hour. My budget was $500, and they helped me create the most amazing gift for some very special people. I cannot thank them enough. Yay, Pictures Plus! I'm coming back for more! read more

Pictures Plus - Maui - This...is awesome! - Art Galleries Near Me - Kahului, Hawaii

Amazing customer service! We worked with Atu and she's helped us now with multiple pieces. We are a customer for life!

We want to give to say a big thank you to Atu for her fast and efficient service to our photography company! Our photos look amazing and she is always available to help us with sizing, shipping and new ideas! She's the best! Mahalo Atu read more

Obviously the greatest little store for all your framing, and picture needs. 2 of the 3 workers there are actually grrat to get customer service from. But if you have a problem do not ask for the manager Atu. WHATEVER YOU DO. Just Dont Ask for the manager Atu. She does not offer quality anything. It is like she does not care. But thats besides the point. read more

My husband and I went to Pictures Plus to get some prints framed. Turns out, the prints were a standard size so we were able to purchase ready made frames rather than do custom framing. Many thanks to Atu for suggesting we look at the ready made options - they look beautiful and were very affordable. She also set us up with picture wire and hooks -everything we needed to get our prints on the wall. I really enjoyed the customer service and Aloha spirit of Atu. read more

I love this store. They are super helpful and informed. I had no idea there were so many cool options for art framing. The lady who helped me really showed me how to save money. It was so refreshing, because most businesses try to make you spend money. The reason for four stars, they wouldn't let my daughter play with the mirrors against the wall with her ice cream fingers. Oh well, no one is perfect! read more

Great service and quality products. We've been using this store for six years and have had nothing but great experiences. Staff changes, but they're always friendly and know their products. Custom work can take a few weeks since much of that is done on Oahu, but its still nice to have a good quality alternative on Maui. read more

Only came in for a replacement glass pane for a 5x7 frame. Cost $4. I was treated incredibly well considering how trivial my needs were. This kind of place reminds you why customer service can really make the difference and why you should go here instead of a chain. read more

These guys are the best! Took several prints there, including three HUGE ones and they took so much care and time to ensure we selected the right frame an matte for each one. The finished products are perfect and look great in our new Hawaiian home. Will definitely be a customer anytime I need something framed. Highly, highly recommended! read more

OMG, THIS PLACE IS AMAZING FOR SERVICE, FARMES AND THE REASONABLE PRICE. ASK FOR CORKY, HE IS FILLED WITH MUCH ALOHA!!!!!!!!!!!! :O)Happy framing! Lehua Mahuna from Oakland, Ca read more

Went to Pictures Plus this morning to frame a print I got for my sister's birthday. Kudos for Atu who not only gives very friendly service but also helped me immensely in selecting a mat and frame for my block print. It looks fabulous. Not only that, but the price was very reasonable. Thanks so much Atu. I will return! Carol S. read more

I am baffled by the poor customer service I recently received at Pictures Plus on Maui. I recently tried to place an order over the phone for some mattes for framed photos. A little background, I recently broke some bones so making it into the store while injured was impossible, hence the attempted phone orders. It took me about two weeks to get someone on the phone after leaving several messages. At one point I reached someone by phone but the lady whose answered told me she did not know how to take phone orders and I should call back the next day when the manager was in. How hard is it to take a phone order? Just write it down and give it to whoever is in charge of that? I finally got ahold of the manager, and placed the order. I was told I'd be called back with an estimate, I never was. After about ten days I called back and spoke to the manager, for a status of the order. Not only was it apparent that the order was forgotten, but the manager (I know his name but will be semi polite and leave it out) told me he was with a customer and that he would call me back, he never did. I ended up placing my order with Bux1 photo mattes online. I am a professional photographer who sells work at various places on Maui, I have used Pictures Plus in the past and customer service was much better, but this was too annoying not to say anything, I was just ignored and overlooked, sad for them because I give a lot of business to other places on the island that do much better like Maui digital images and Ben Franklin for frames. I am also less than impressed with their prints on aluminum. The colors of my first print came out way too dark, and changed the whole feel of the image. In addition to this they mount the aluminum images on ply wood, instead of foam or metal. This has a few drawbacks, one, the wood could warp in only a few years (it doesn't appear to be treated) especially in the humidity of Hawaii. Also, if you sell your work like I do, this wood backing is way to heavy to carry around. Bay photo does a much better job, as does Maui digital imaging, and Maui canvas prints. These companies are a touch pricier but the product is much better. read more

This place is amazing with variety of frames and special services that the company can do with pictures. Custom frames and can make your special pictures pop with the different services they offer. Kudos to the company that turns frames into Hawaiian treasures. read more

Excellent place to purchase artwork -- good selection of local artists, and there are often significant reductions. Relatively inexpensive high quality frames too. they seel Koa wood furniture at remarkably low prices. Helpful and friendly staff read more

Corky was AMAZING. I had a unique and somewhat nutty situation:I needed a picture framed (as an anniversary surprise) but was in a rush to go to work so I left it with him and he texted me pictures of framing options so that when I was off work I could just pop in and chose an option while the unsuspecting spouse waited in the car. I don't know of many other venders who would go above and beyond customer service like that. He is very knowledgeable and helpful. I am a return customer and will be coming back again! Thanks Corky and staff!! read more