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    Park Hill Fine Art Portraits - Being dramatic because he found out he can't take the tablet

    Park Hill Fine Art Portraits

    (224 reviews)

    Western Hills/Ridglea

    Park Hill Portraits in Fort Worth was a great experience from start to finish. The staff was…read morefriendly and professional, and they made the whole session feel comfortable and easy. The portraits turned out beautiful and truly look like artwork. Pricing is on the higher side, but the quality and overall experience make it worth it. I would definitely recommend them if you want something special for your home.

    My husband and I want to warn others about our experience with this portrait studio. He "won" a…read moregiveaway for a free 14-inch portrait valued at $1500, which sounded amazing--especially since it included our dog. But the entire process felt like a setup to upsell us. Deposit & Scheduling To claim the "free" portrait, we had to put down a $200 deposit that we'd lose if anything went wrong. They pressured us to schedule within 2-3 weeks. Communication was terrible--we couldn't get anyone on the phone to confirm our appointment time and had to guess when driving an hour to Fort Worth. They finally called mid-drive. Tip: triple-check your appointment because they won't. Photoshoot The shoot itself was great. The photographers were kind and good with our dog. No complaints there. Where It Goes Wrong After the photoshoot, we were shown a slideshow and taken into a sales room. They never clarified what size the "free" portrait actually included. They immediately pushed the biggest sizes first, and we fell in love with a 30-inch portrait--until we heard the price. We felt pressured and, emotionally, we caved and bought it. No Flexibility After Purchase We had major buyer's remorse. We had just paid for a wedding, were dealing with a family emergency, and ended up dipping into our honeymoon fund. When we called to cancel, they refused and basically said, "You signed the paperwork. If you don't proceed, we'll take this to court." No empathy at all. Bottom Line The "free portrait" giveaway is a classic bait-and-upgrade tactic. Be very careful, do not sign anything unless you're 100% sure, and avoid this place if you're not prepared to spend thousands. We deeply regret going and hope this review helps someone else avoid the same trap. In the end, we never received our "free" portrait.

    Sarah Anne Photography

    Sarah Anne Photography

    (10 reviews)

    Wedgwood

    Wish I could give a zero star rating!…read more Do not work with Sarah Anne Photography. She is highly unprofessional and there are so many wonderful photographers in Fort Worth. Horrible customer service. I had problems with her communication from the beginning. I had engagement pictures taken on April 2nd and was promised proofs within the week as I was only getting 75 pictures. After multiple attempts to get a hold of her they were finally put up. I told her to just put them on a disc and then send them to me as I wanted to use some for our wedding showers in May. A week before the wedding showers they finally arrived, when asked what took so long I was given excuses instead of answers. I should have taken this as a sign, but I am a trusting person. Our wedding was on June 11, 2011 and after the wedding I sent her a thank you telling her how excited I was to see the pictures and she said she would once again have the proofs up online by the end of the month. That was the last I heard from her. After hundreds of unreturned phone calls and e-mails, I finally had to show up at her house (on December 27, 2011) to get the pictures. She had the audacity to say that "she accepted full responsibility for what happened", well NO DUH!!! I actually took offense to this statement as it was all she had to say! We left with a disc of pictures, THANKFULLY, but upon further inspection close to half were overlit or people were in the dark. She also left our wedding before we made our exit (even though we left before her booking time was up), and I suspected this; however it wasn't until I got the pictures and have ZERO from our exit that my suspicions were confirmed. I have never been so disappointed with someone in my life!!! I only hope no one else falls prey to her, and sees her for what she is...an unprofessional, uncaring and untrustworthy person to work with.

    DO NOT WORK WITH SARAH ANNE/SARAH STRONG!!!!…read more Worst customer service I have ever experienced! I had my photos done in December, 2010 and I STILL have not yet received my album that was supposed to be a gift!! Very unprofessional, and of course all fees were due upfront so I am out 200.00. I have contacted Sarah directly via email and phone calls every month since March with no return correspondence! I filed a complaint with the BBB, as did 6 other people. I hope she gets shut down completely so that other people do not have to go through this disappointment, inconvenience, and financial burden.

    Picture People - sessionphotography - Updated May 2026

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