We showed up and waited about 5-10 minutes and started taking the Senior photos. Lots of options on backgrounds and changes of clothes. Photographers. We're kind and patient. I am glad we came in person because we had lots more time to take pictures and not be rushed. Customer service was good! read more

Glamourcraft Studio - Outside photo oops - Videographers Near Me - Fort Worth, Texas

Went to take senior pix at Aledo high. The entry girls were great, then we were ushered over to photographer 1. I was on my phone yes - on my email for work. Anyways Amanda proceeded to tell me I can't have my phone and take pictures. Then she proceeded to tell me 7 times without wavering that glamoucraft owns the patents in the US for the plain grey background screen, we all know even Olan Mills used. I asked her to stop talking to me, as it was interrupting & ruining my son's photos, Kimberly was taking. Kimberly ended up verbally attacking me too, to stick up for her friend, she then stated the man in charge and here had been doing this 35 years & could care less. She even wrote her last name down. The man was soft spoken & apologized for their behavior which needed training. The ladies were confident nothing was going to happen to them for their lack of customer service. I did offer him to see my phone & he did admit that Amanda was wrong especially, about the patents. I have various aged children- I will NEVER buy another photo- which are always imo less than in quality (as most of their "photographers" truly don't care) and destroyed in transit or bent in my mailbox- they don't care about customer service here. Not worth the money or frustration. Pay a real photographer & take really cool pictures inside or outside wherever you want. read more

Glamourcraft Studio - Kimberly's handwriting to prove she doesn't care if customers complain, nothing will happen to her. - Videographers Near Me - Fort Worth, Texas

Bad picture quality. No attention for poses of the kids. Class pictures look horrible. Expensive for what you get. Bad service. read more

Terrible customer service. Horrible picture quality. The prices are outrageous, and they make you pay shipping fee even for a digital download. read more

horrible service!!! management is horrible with a bad attitude!!! melanie gray is horrible. no heart and no care!!! pictures come with flaws and they don't care. clothing is always sideways or twisted. postioning is always off. read more

Terrible did 9th grade pics paid for touchups it's so terrible I can't even share. Will Bot recommend paying for the school pics

Don't waste your money. You would be better off paying an actual photographer to take a photo. And when it comes to senior commencement photos, definitely don't waste your money. My daughter is special needs and they took a photo and THEN she as ready and posed and they pretended to take it then for her. Ridiculous. Seriously. read more

Glamourcraft Studio - Videographers Near Me - Fort Worth, Texas

Great service, photographers were awesome and my child can be stubborn, everything ran super smooth

My Child had her kindergarten pictures which I recieved this week and they actually took a picture with her nose running. Not just a little bit but boogers running all the way down almost to her lips. How can a photographer not stop for 5 seconds and ask her to wipe her nose. I understand they are on a time crunch with school pictures but if a child has snot running down her nose and people are going to be paying for these pictures LET HER BLOW HER NOSE. read more

Yep, all these one-star ratings are here for a reason. My son looked like he had to go to the bathroom in the awkward pose they put him in for his school pic. Plus, they charge a $5 "delivery fee" if you just want a digital download, the cheapest option of all their overpriced offerings. read more

I ordered my son's school photo package 25 days ago, still haven't received. They email me they sent the package without providing tracking number. I wonder if they ever sent it. I will never purchase again. read more

Poor quality. You do not get what you pay for. The high price for such poor quality products for school spring photos. They even offered a free keepsake if you purchased a package by a certain date... and when I purchased packages for both children, they didn't send the keepsake. Customer service told me to send the photos back for a full refund and do the whole purchase process again. It isn't worth it. read more

They are just awful. They rush through the senior shoot, don't pay any attention to detail, and give them tux jackets that are so generic that it looks like a clown jacket. When they show the photos, they haven't touched them up, and they have their name over them so much, that you can't really see them. Then for their horrible quality, they way over charge. Schools need to pick someone better. read more

Please don't schedule an appointment here, even though they are only open from Mondays to Thursday's, they allow you to schedule and appointment for any day of the week. I had one scheduled for 2 pm on a Saturday, but the door was locked and no one answered the phone. read more

It's a shame how pricey my son's Senior pictures are. So I won't be buying from this company, I will take my own pictures and go somewhere for copies, and will only cost me my time and under 50.00 !! I did my daughters pictures myself and came out good. But was going to buy my sons since they did come out ok. Only his tux picture was messed up ,you can see the blue in his glasses from the photo shop they did. But this company takes advantage of parents, that wants to capture their child's senior year. read more

Would not even give them a star but it would not let me comment with out giving the at least 1 star. This studio was hired to take the photos for our twins high school yearbook pictures. They did a horrible job and unfortunately my twins are not able to get retakes so the horrible picture will be what is published in the year book. The photographer took one of my sons picture with his jacket on, neck gator face mask and an airpod in his ear. The other one has his jacket and neck gator on in his picture. No quality photography is done by Glamourcraft. The only offer was to have me drive them all the way to Fort Worth to have a new picture taken which is not an acceptable fix. So we get to spend $150 on two yearbooks with very awful pictures of our kids. Really sad this is the company that our school has choose to take and showcase kids high school memories. read more

The office staff was useless when asked a very simple question. They do not have any access to images and are unwilling to provide any service - leaving customer hanging. read more

I'm so very disappointed. My daughter had her senior photos done this week and we got the prints today. Glamourcraft put a layer (colorization or turned up the saturation)on every photo. My daughter has brown hair, but it looks red and her teeth are unnaturally yellow (there is even a pink spot on her teeth from editing). When I called and asked them to remove the filter, they said I could come back in and she could get her photos retaken (we live 45min-1hr away). And they can't guarantee the same thing won't happen again. OR I can buy the teeth whitening for $20 to add to my photos WHEN I purchase the photos. Their packages START at $70 (2-5X7s or 4-4X6). The CD with all the photos (that would allow me to edit them myself) $700. The other sad part...these are her senior photos. This is it. This is what is going in the yearbook. It doesn't even look like her. Does anyone else see something wrong with this??? read more

Unprofessional for senior photos. I never had a problem with this company when they would come to my kids' school and take their school photos. The photos were never that great, but they were just the typical grade school photos, so, whatever. But for senior photos, forget it. My kids' school chose this studio for senior yearbook photos. To be in the yearbook, you had to use this photography studio. Instead of the photographer coming to the school, we had to go to the studio in Fort Worth to get the photos made. Very inconvenient, as it is 40 minutes away from my home. On top of that, they do not allow online viewing of the photos, so we had to drive back again just to see the photos. There is absolutely no reason not to offer online photo viewing -- they make you come in simply so they can put the hard sell on you to buy a big expensive photo package. They allow online viewing and purchasing for other grades, but not for senior photos because they want to guilt parents into spending big bucks. Not to mention, the photos aren't any good so why would anyone want to spend hundreds on them? The other problem is their telephone. They NEVER answer it. All I ever got was a recording that said to call back during business hours -- but I was already calling during business hours. The recording said I could press pound for immediate help, but instead that just played the same recording again. The recording also stated that their answering machine does not take messages, so there's no way to talk to anyone and no way to leave a message. I always got this recording, no matter when I called. I never was able to get a live human on the phone, so if you need to ask a question or reschedule your appointment, you might as well forget it. Of course the studio doesn't care about any of these problems or negative reviews. They have all the area schools on board, and are the only choice for school photos, so they do not need to be professional or please the customer. This would be a great opportunity for some other business to come in and do a great job and take all this business away from this unprofessional company. Look at all these reviews -- almost all are negative. I wish the schools would listen to the parents and kick GlamourCrap to the curb. read more

Can't wait for a different company to do photography for the local schools. Years of bad service and unsatisfactory pictures is getting really old. read more

No attention to detail: Was just about to order school pix for my daughter, when I realized her jackets was half falling off of her. Really? The photographer couldn't walk over and adjust the jacket to actually have it not hanging off her shoulder. Glamourcraft treats photographing children like a cheap item being manufactured on an assembly line in a factory. They are clearly focused on profits over creating lasting memories for the kids and their families. They use the same tired, old-fashioned, and cheesy backgrounds every year. They rush kids through the process and use super manufactured poses; so, you end up with pictures that look stiff and forced (like the kids are being held against their will and being forced to smile when the police officer pulls over the kidnapper's car). Even in the example photo they use on the packages/pricing pages they send, the little girl's eyes look sad and tired. But, shame on me I guess, because I keep ordering photos every year - I love my kids and want to have memories of their school years. Is it too much to ask for a photographer who cares about photography? read more

Love this place! Wouldn't get my pictures done anywhere else! Thank you for all the hard work!!

I just spoke with Blinda, probably the rudest lady that works with the company. My kids school used Glamorcraft. My daughters pictures came in over a month ago, no problem really. Maybe a little too edited but whatever. However, I'm still waiting for my sons pictures. The school says they were told that Glamorcraft said they weren't mailed. I call today (6 weeks later) wondering where they are at. Blinda said (with an attitude) they were reordered on 10-30. Wait, what about the last 5.5 weeks that I've been asking for them? I'm so annoyed at this point. No one knows when they will be in. So, handing out school pictures may be out of question this Thanksgiving. Which the whole family does every year. Thanks Glamorcraft, I will be sure to let the school know how business was handled. I just want my sons pictures. read more

dirty shirts , and the only way to describe it was assembly line. The drive of hour was so not worth my time and effort. will not be buying anything from them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I created a yelp profile, just to add this review. I visited this studio with my son for his senior yearbook picture, it is the designated location from the school district and I didn't have any choice in where his senior yearbook pictures were made. If I had been given a choice, we wouldn't have made it past the first session. 1. Their brochures state that you can bring pets to be photographed with the student (if you want additional poses). We brought his 4 month old puppy with a leash. At the door, I was immediate 'redressed' by the receptionist with the dark brown hair and stilleto platform shoes, that all pets must be in a pet carrier. Well, the paperwork does not say anything about this but I did see it just as we had opened the door, on a brass sign next to the front door. She argued with me (repeatedly), stating that this information is in the brochure that was sent out. I happened to have my brochure with me - lo and behold, she couldn't find it on there - anywhere. If you have a stipulation like that, let someone know before they show up. Like, when they CALL you on the PHONE while making the appointment to ensure that it is OK to bring the puppy - or maybe in the paperwork where it says you can bring a favorite pet - or maybe on the website. Probably anywhere OTHER than just the front door. (At this point, we should have just taken the senior portrait and left without completing a full session, you can get a collage at any studio) 2. Out of 20+ photos, there were only approximately 4 shots that didn't look posed. I chose 3 different poses from the portfolio, ONE SHEET of each pose. It was $59 for one sheet containing (2) 5 x 7's and $119 for one sheet of an 11 x 14 (btw, they consider that to be two sheets). If you want a blemish removed for the yearbook photo, that's an additional $20. Total for 3 poses (4 - 5x7 and 1 - 11x14 total) and the blemish removal, tax, etc. it was $278. I saw packages upwards of $700+. Don't try to take the price sheet with your or get it in advance, they won't let you have one or look at one unless you are in the viewing room with the salesperson (by appointment only). You do NOT get to take one home. Their is no online viewing capability so you can go through the portfolio and make selections in advance. It must be done in their viewing rooms, and you are given a price sheet to look over as you make your selections. 3. This is the third visit, one appt. to have photos taken, one appt. to view and buy portraits, you don't need an appt. to pick them up. I asked to see my receipt (BECAUSE THEY DONT GIVE YOU AN ITEMIZED RECIEPT, REFUSED!) and was told to wait for the sales associate. I could see the envelope with the itemization, but they would not let me look at it. When you purchase a package, you will only get a cash register receipt for the total amount. Overall, the atmosphere leaves you walking out feeling like pond scum, there is certainly an air of superiority in that place that is laughable. One positive note, the receptionist named Kelly sounded really nice to the customers while I was there, but the other one (brown haired stilleto platform - clothing is too small - hold on to your youth - heavy make-up, girl) wasn't nice to anyone I saw her interact with. At. All. If you want a really great portfolio at a decent price, go somewhere (anywhere) else. read more

Not worth the money. It's more about quantity than quality. I have them a chance since we had to go there for yearbook photo anyway and sitting fee was free. I bought two poses so I could get cap and gown most of the rest were not good. They have all kids sit in same poses and same backgrounds. No creativity or individuality. And definitely overpriced for what you get. For my 3 other children I won't use for anything more than yearbook and a cap and gown shot. read more

Horrible school pictures! Just absolutely awful class picture! But they sure had no problem taking my money! DO NOT USE THEM

Horrible job! They came to the school to take 6 grade graduation pic's and used an oversized gown and didn't allow the kids to wear the cap. Very disappointed in there work and with the fact they never answer the phone. read more

I saw the first review and had to agree with a low rating. Besides the cost, they aren't very professional. I've had various problems throughout the years. Once, I requested a retake because of the photographer's blunder. The customer service person pulled up the pic and laughed at it. Then she said they only let kids who were absent sit for retakes at school. I would have to drive to their office, which is quite far from us to have it redone. I was told the photographer doesn't have time to make sure the shot is good. By the way, these "photographers" don't have to have professional experience. Schools put these photos in yearbooks so kids can be teased for a bad pose. read more

The most expensive supplier of school portraits. For some reason I wasn't offered a picture package at my sons school, so I am forced to order pics online. Ok, no problem, till I see they want to charge 12 dollars for shipping, I live in the same city they ship from. 3weeks ago I called and they said I could pick up the photo at the business location, today, "Melanie" says they don't do that anymore....wtf?? Really?? So for me to buy one 8x10 for my child's kindergarten memory, it will cost me 30 dollars!! F you glamourcraft..I'm writing the school and telling everyone I know about this. Never will I order from you again. read more

My daughter came home today excited to tell me she took her school pictures today how she couldn't wait to trade them with her friends and could we buy them all ! She told me she was worried because they went to take photos after recess and she was "stinky and sweaty" but the nice blonde lady helping take photos helped her comb her hair. thank you glamourcraft for having such sweet employees to save her day! read more

All I can say is I hope the HEB ISD changes from this company. These people's customer service sucks! I did not get child's pictures and I paid cash for them, because in order to pay online you had to pay an additional 5.00, so I just paid cash. when her pictures did not come home I asked all teachers and admin. staff to look into the issue, when they could not find a folder and/or pictures I was told to contact Glamourcraft, so when I call the company I was told they did not have any information that I had paid for pictures. Thank God I made a copy of the information, after holding for about 5 min she advised with a very snooty attitude they would send the pictures to my address as a 1x courtesy, and that in the future I should pay via CC or Check so that I could keep a better record. I advised thanks and contacted the my child's school to let them know of the situation and request that the HEB ISD District rethink the picture contract with this studio. This is not the 1st time I have had to have a conversation with this company, 2 years prior they took my money and never followed through on the picture and items I ordered. Every time I called they would say they have been mailed it takes 3-4 weeks. After waiting almost 6 weeks I finally requested to cancel the order and have the money placed back in my account, and BTW this order was paid via Debit Card! no apology was made or reason given on why every time I called I was told it was in the mail...this company is SUSPECT and I see I am not the only person with issues like this just check the reviews! I was also told by our school admin that several parents have called b/c they did not get their child's pictures. REALLY, and I am the 1 who needs to keep better records???? read more

I agree with the other posts. This company took my son's school pictures, and although the picture was cute (because he is) they misprinted the name, and then they wouldn't change it unless I put the work in to mail or bring back the one page of prints that was done incorrectly. And they were rude and unprofessional on the phone. I would never recommend this company. read more