This little place came highly recommended, with descriptions that made me salivate. So, off we went with high expectations. We didn't booked, because it was a rainy Saturday, surely, most people are still in their cosy warm beds.
We put our name on the wait-list when we arrived. It wasn't too long before we were shown to a table. Tick!
We promptly placed our orders and sat back to chat, enjoying the buzz in the space.
Interiors was clean, simple and homely. We liked that. Front of house was staffed by a young team. Most of the staff was friendly enough, but looked to be under the pump and it showed on their faces. However, a couple of the girls looked disinterested and lacked a smile, which is very important in a customer service-oriented industry.
My girlfriend ordered a coffee and it arrived in a timely manner. We thought, this is a good sign, perhaps the food would soon follow, as they seemed to be an efficient team.
Two tables arrived, we peeked and saw that they ordered similar dishes to ours. We got excited, thinking we would be next. Nope! 40 minutes passed with one waiter reassuring us that our food is only, but minutes away. We accepted their response and continued to wait patiently.
Our food finally arrived after we enquired about it again. With a rushed apology, she set down our food and vanished.
We enjoyed the food, it was very well presented and was super tasty.
When we finished, our plates was immediately cleared away and we were asked if we wanted more coffees. All this happened while we were in deep conversation.
After refusing further coffees, we were handed the bill without asking for it. This is a very rude thing to do, as the establishment is implying that we need to move on.
As a person with a massive hospitality background, this is a big no-no in the industry. It is rude and leaves a sour taste in the customer's mouth despite the beautiful food.
I cannot recommend this space, as they need to life their game with it comes to customer service. Food wise, not much to fault from my one meal.
I later found out that my girlfriend frequent this place often and every time her servings have been bigger for the same dish. read more