If I could give them a zero I would!
I want to start out by saying that I have purchased several guns, ammunition, and various other things including a gun safe. After my experience I have nothing good to say, and the only reason I am taking my time to write this is to safe you the time and disappointment I experienced.
My experience started when I went in to buy a gun safe. I only choose Pickett's because of my step father's praise of their store. I have to say it was a complete and utter disappointment. I arranged for them to deliver my gun safe and when Jack "the major" and his son started unloading the safe I quickly pointed out that this was not the safe I purchased. Jack was even quicker to point out that it was the safe. I stand 5'6" and the safe dwarfed me. I restated that this was not the safe I purchased and it wasn't even new. Jack then informed me that my step father made a deal to get this used safe for the same price, and that it was much better than the one I purchased. After bringing the monstrosity into my house they proceeded to crash into the walls and door frames just to get it into the room. After they left I could help but to get angry. I had a huge hunk of steel that was a major eye soar. I swear it jumped out and said look at me every time I walked in to the room it was so big! After a few minutes my wife received a called and gave me the news that Jack and his son had in fact delivered the wrong safe. That meant they had to come back and remove the safe that they literally squeezed in after banging up my house. Yes, I was getting pissed. Guess what, they offered me $100 off. Wow, that didn't even cover the cost of repairing the damage. As you can imagine I really wanted to tell them where to go, but I didn't I just wanted them out of the house. So in my opinion Jack lied to me about my step father making a deal to cover up for his mistake of delivering the wrong safe and at bare minimum it showed how stupid he is about not knowing what he was doing. Clearly they delivered the correct gun safe the second time. Why the hell didn't he check his inventory when I questioned it the first time? After this I swore off Pickett's for years. I guess I am a sucker for crappy customer service and poor selection, because I did go back to purchase several guns, after all they are one of two gun stores in the area.
When I purchased a shotgun from them and ordered a camo stock Carl Pickett one of the other brothers tried to sell me a mismatched stock. Again I must be dealing with business owners who are use to customers who deal with second hand merchandise, because there is no way in hell I am paying several hundred dollars for a mismatched set. What a dumbass! I patiently waited for it to show up which it finally did. My next experience was trying to get a replacement front site for a pistol, and after standing around waiting for help I finally left. Yes they did know I was there and what I was there for, since I had spoken to them before about the gun. I figure I can order it online and replace it myself faster than I can wait in line at Pickett's. My final straw that made me write this review was when I went in today 10/31/11 and asked for a specific scope base and the young girl behind the counter brought them out to me, and I asked if she was sure these were the correct bases. Her reply was yes they were. I read the front of the package to her and she again replied that they were the correct bases. Upon paying for them I was informed that since I was using a credit/debit card there would be a one dollar fee. Are you freaking kidding me! You sorry sons of witches! Now I own a business and fully understand passing on the fees, but credit card fees are no more than 32 cents per transactions. Debit cards are 28 cents. If they are paying more then they need to get some financial help with fees. To top it off they are the wrong bases. I could go into other transactions and mistakes they made on my purchases, but I am not here to help them learn to run their business better, but they could hire people who at least understand the difference in adding and subtracting. That would help them keep money from walking out the door. At least I am honest and pointed out their error in my favor that would have cost them $550 dollars.
All in all, I would have gone to Harry Beckwith's, but since the one man who knew his business sold it to Pickett's and then passed away. This leaves no choices in gun stores in the area. Please make the drive to Ocala, Jacksonville, or even Orlando to get help instead of Pickett's they don't know customer service let alone weaponry.
Funny how the review from 04 is from captain Jack and back in 04 Jack Pickett was a captain, and now a major. Another words a self written review. Wow! Need I say more? read more